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Make it easier for citizens to engage with you and streamline your internal processes with SocietyWorks.

Supporting customer service

Provide your customer service team with powerful management features, including moderation and the ability to report on behalf of a user (for instance if they call in with a report) or as ‘the council’ (so staff don’t have to use their own accounts in public).

Mobile ready reporting

Our services work seamlessly on smartphones, tablets and desktop computers — with all features enabled across all devices and no obligation to download an app to use the service.

Make the most of your maps

Display your assets, like streetlights or grit bins, on the friendly map-based interface. Use custom map tiles for a look that fits with your brand, and define areas you are not responsible for to pass those reports on to the appropriate authority.

Inspector calls

We can help more than just your customer service teams — we provide tools for inspectors to update reports when they’re out and about, like the ability to assign and shortlist tasks by area and to work offline in areas of poor connectivity.

Your teams, your way

We don’t implement seat limits — you can add as many team members as you need. Permissions are fine grained as well, so you decide what your team members can see and do.

Integrations

It’s no problem integrating with your current systems, whether that’s asset management services like Confirm or Alloy or CRMs like Salesforce — reports drop straight in, doing away with manual processes.

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