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New joined-up admin functionality across FixMyStreet Pro and WasteWorks

View and monitor reports for each of your service areas through one visual heatmap, built into the dashboard of FixMyStreet Pro and WasteWorks.

Back in 2019 we worked with Bromley Council to introduce a new heatmap feature to FixMyStreet Pro’s arsenal of tools for council staff. 

The heatmap converts report data into a visual format that is easy to understand, allowing council staff to see at a glance which issues are most prevalent, and where they are being reported.

Since being rolled out to all Pro customers, the heatmap has become one of the service’s most popular and useful features, which is why we built the same functionality for our new waste service WasteWorks.

Bromley also co-designed WasteWorks with us, and so is one of the first councils to go live with the service and benefit from being able to track and manage more than one service area from a single, central dashboard.

Now, when Bromley staff log in to their FixMyStreet Pro dashboard and select the heatmap overlay, as well as being able to view street and highways reports, they can also see where reports and requests are being submitted through WasteWorks for waste services.

The heatmap looks and works in the same way as before for Bromley. Hotter colours represent higher report volume, cooler colours represent fewer reports, and dropdown filters allow staff to view report data by category, status, timeframe and ward.

By default, the heatmap shows every report made to the council in the last month, so initially the map will look something like this:

Bromley Council's heatmap on FixMyStreet Pro

But now, without needing to leave the page, Bromley staff can view reports about, say, fly-tips, made in the last 12 months, which have been closed

Bromley Council's heatmap on FixMyStreet Pro

…or, green garden waste subscriptions, which have been completed in the last 5 days.

Green garden waste subscriptions shown on Bromley Council's heatmap

Heatmaps for both FixMyStreet Pro and WasteWorks are available to all UK councils. If you’d like to see how they work, you can request a demo.


Sprint notes: 11 – 26 May 2021

It’s been a cold and wet May, but we haven’t let that dampen our spirits here at SocietyWorks. Here are some of the highlights from the last sprint –  it was a busy one!

FixMyStreet Pro user group

This sprint we hosted another successful user group for our FixMyStreet Pro customers. These events give our council partners the chance to catch up on all of the new features we’ve been working on for the service, and also provide the opportunity to influence our development roadmap.

Thank you to everyone who made it on the day, and a special thank you to Jack Bowers from Central Bedfordshire Council and to Tom Scholes at Oxfordshire County Council who each presented a fantastic case study for us.

We also heard from Senior Developer Dave Arter who provided an expert demonstration of the recently added FixMyStreet Pro features, which now include OS Maps with MasterMap detail, mobile navigation improvements and image redaction.

You can find out more about the user group here.

WasteWorks

If you’re a keen follower of our sprint notes, you’ve probably noticed that we’re very excited to be co-designing with councils on the new WasteWorks product.

This is a citizen-centred system for councils to manage all elements of domestic, bulky and green waste online, integrated fully into any and all in-cab systems. We’ve moved into post-go live phase with Bromley Council after launching their phase 1 of work the other week.

NoiseWorks

Sshhh!  NoiseWorks is coming….

We have been partnering with Hackney Council to develop a nuisance noise reporting system for their local residents. We have completed phase 1 and are working towards completing phase 2 of the project. Please get in touch if you would like to know more. 

Smaller projects

We have also been working across a variety of smaller projects. This includes working on Red Claims for Buckinghamshire Council, bug fixing and supporting our clients via Freshdesk. 

Putting our heads together

This sprint we also had our SocietyWorks team meeting. This was a great opportunity for us all to get together to examine our internal processes, discuss the SocietyWorks suite of products and prioritise future projects. 

If that’s not enough we have also been looking to recruit new developers so we can continue innovating, collaborating and partnering on projects that will make a difference for citizens in our communities. 

Image: Gary Ellis


WasteWorks - our new digital waste management service

Ready for collection: our new waste service for councils has launched

We’re very pleased to announce the launch of WasteWorks: a reliable, citizen-centred system for councils to manage all elements of domestic, bulky and green garden waste online, from missed bin reports to online payments for collections.

Designed with the same focus on usability that has made FixMyStreet and FixMyStreet Pro so popular with councils and citizens alike, WasteWorks makes the end-to-end process of managing waste online easier and more efficient through intelligent integration with in-cab software systems. So whether a resident needs to request a new container or set up a direct debit for a green garden waste subscription, it can all be done in one place.

With an intuitive, user-friendly interface that aids channel shift, the service helps councils reduce operating costs by lowering demand on customer service centres, while also dramatically improving the citizen user experience thanks to increased transparency and a self-service system that is easy to use on any device and which meets government accessibility standards.

“WasteWorks provides councils with the opportunity to bring about real improvements to the way citizens access waste services online.”

– David Eaton, SocietyWorks

WasteWorks can be integrated into any and all existing in-cab software systems (eg Alloy, Veolia/Echo and Bartec). Once connected and branded to complement the council’s website, the service acts as a one-stop shop for citizens to access all aspects of waste – whether that’s to report a missed bin within time frames specified by the council, to self-serve a payment for a bulky waste collection, or to set up an ongoing green garden waste subscription. Automated updates and templated responses make it easier for councils to manage expectations and deliver a more transparent service, while internal dashboards and visual heat maps enable staff to track service levels and identify trends.

David Eaton, Sales Director at SocietyWorks said: “WasteWorks provides councils with the opportunity to achieve much-sought after channel shift, create savings and bring about real improvements to the way citizens access waste services online. Understanding the importance of making it as easy as possible for residents to access the services they need, while also making sure public funds go as far as possible, we applied the easy-to-use user interface behind our popular FixMyStreet Pro service to waste, creating one front door through which citizens can make all reports and requests – be it for an assisted collection or for a green garden waste subscription – and removing the need to access and understand different fault reporting processes for different issues.”

“That same focus on usability has also been applied to the WasteWorks management interface for council staff, providing a simple experience that works in tandem with existing systems,” he added. “The result is a service that demonstrably puts citizens first, while lessening the burden on council staff.”

Like all of SocietyWorks’ public authority services, WasteWorks has been developed in consultation with councils and with citizens at its heart. Councils taking up the service will benefit from SocietyWorks’ unstinting focus on usability and continual development roadmap.

WasteWorks is available to all UK councils from today. Click here to request a demo.


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