Blog posts tagged WasteWorks

We’re delighted to be providing the London Borough of Bexley with a dedicated installation of WasteWorks, our integrated front-end residential waste portal.

We are working in partnership with Bexley using agile methodologies to provide a phased roll out of WasteWorks.

The first phase of this project delivers the initial functionality of the service, including an API integration into the Council’s in-cab system, which is provided by Whitespace Work Software. This enables residents to check their bin days on-demand, and report missed collections within specified timeframes (e.g. only after the waste crew has completed its round).

Following this, future phases of the project will introduce functionality including bulky and green garden waste subscriptions, new container and assisted collection requests, clinical waste collections and more. 

WasteWorks is the second SocietyWorks solution chosen by Bexley, where FixMyStreet Pro has been providing an easy way for residents to report local street, highway and environment problems since 2019. The two services will sit alongside each other, sharing the same accessible and user-friendly design.

Rob Flicker, Project Lead and Digital Manager at London Borough of Bexley, said: “Bexley were looking for a new Waste solution to improve our resident journey, providing an easy-to-use reporting tool and full integration with our Waste Management system. We evaluated several different options and selected WasteWorks as the best fit for Bexley.

“The first phase of the project delivered by SocietyWorks was to provide residents with a Bin Collection Day look up together with the ability to report Missed Bins as part of the new functionality. The SocietyWorks team have delivered an excellent product that provides Bexley’s residents with an easy-to-use reporting tool and displays clear real-time status updates for this service.

“I would like to take the opportunity to thank the SocietyWorks Team for getting the WasteWorks solution live on-time and on-budget. I am looking forward to working with them to implement the Garden Waste and Replacement Containers services for the next phase of this project implementation.”

Angela Dixon, Managing Director at SocietyWorks, said: “Providing simple, self-service digital access to residential waste services is essential for local authorities looking to improve service delivery while keeping costs down. We’re so pleased to be working with the team at Bexley on this project, and look forward to seeing the impact WasteWorks makes.”

Mike Nicholls, Chief Commercial Officer at Whitespace Work Software, said: “Whitespace Work Software plays a crucial role in our mission to modernise waste management services for the London Borough of Bexley. Through API integration into the WasteWorks portal, residents will benefit from seamless access to vital information regarding bin days and reporting missed collections.”

About WasteWorks

WasteWorks launched in 2021 and was co-designed with the London Borough of Bromley, where its intelligent features have helped the Council to achieve a 40% drop in avoidable customer contacts about waste services.

Shortlisted for the Public/Private Partnership Award at the LGC Awards 2022, WasteWorks is designed as a Progressive Web App (PWA). This means it functions beautifully on any device, and can be downloaded to mobile devices to be used as an app, without the need to maintain a separate app codebase.

Find out more about WasteWorks here.

As an organisation we talk a lot about how our civic tech products are able to flex around individual authorities’ needs. This is not something we say because it sounds good; it is a commitment from us.

Take our residential waste management portal WasteWorks as an example. 

A waste service that works for everyone

WasteWorks is a front-end SaaS product which integrates with in-cab systems to simplify online access to all waste services associated with a property’s address, such as checking your bin days, ordering a new container or reporting a problem with a collection.

We built the core WasteWorks service in 2021 in collaboration with the London Borough of Bromley, who wanted to reduce the amount of unnecessary contact they were receiving about residential waste services caused by their existing processes. 

With that goal in mind, we equipped WasteWorks with the ability to not only let residents self-serve up-to-date information about their waste collections (including being able to download a live schedule to their device’s calendar), but also to ensure that reports of, for example, missed collections can only be made after the crew has completed their rounds.

Since launching for Bromley, WasteWorks has consistently achieved a 40% drop in unnecessary contact, and made the final of the LGC Awards 2022 in the Public/Private Partnership category. 

As more authorities have adopted the service, we have continued to add new functionality in alignment with the needs of our community of users, including:

• Green garden waste subscriptions – enabling residents to subscribe to and pay for green waste collections
• Bulky waste collection bookings – residents can book and pay for a one-off collection or subscribe to repeat collections if required
• Small item collections – take bookings for the collection of small items, such as batteries and textiles
• Assisted collection requests – let residents request help from your waste crew with their bin collection(s)
• New container payments – take payments for new containers when requested by residents

The implementation of these features differs per council, adapting to their different rules, workflows and seasonal circumstances. 

For example, where an authority needs to understand what and how many containers a property already has we are able to add in extra questions to gather this information.

In other instances, where an authority experiences shortages of sacks, we are able to give council staff the ability to temporarily switch off orders and communicate transparently. 

The future

Each council using WasteWorks has made it their own, with slightly different configurations to make it exactly what they need.

We can facilitate this because our software is built with local authority differences in mind. We have learned from delivering our long-running street and environment reporting service FixMyStreet Pro across over 30 authorities that even when the goal is the same, the approach can differ. We embed that flexibility into all of our products.

In terms of new developments, we will continue to be led by our users (both residents and staff) following our citizen-centred design principles. User groups enable us to bring everyone together to discuss ideas, while customers have the opportunity to log suggestions through our helpdesk service at any time. 

Waste is a service area that will be subject to much change over the coming years in response to new regulations and legislation aimed at helping us respond to climate change.  

However requirements change, we will be there to support our local authority clients along the journey.

–

If you’d like a conversation about transforming online access to residential waste services with scalable open source software, get in touch.

–

Image: Abel Matthew via Pexels

Staff users of our FixMyStreet Pro and WasteWorks solutions will now benefit from much faster data export downloads thanks to a new update we’ve made to the export functionality. Exports should now be ready to start downloading within a short space of time.

The faster download speeds apply to both user access through the dashboard web page, or programmatic access via the API, making it particularly useful for those of our clients which use Power BI to track performance levels. 

In order to be performant, data is now pre-generated overnight ready for export, so it’s worth noting the CSV export won’t include information from the current day.

Standard data exports contain all the information about reports or requests made via FixMyStreet Pro and/or WasteWorks, including categories, states and device types, and can be filtered by date, ward, category, status and administrator role. Exports can also be customised according to the requirements of individual clients.

If you’re a client of FixMyStreet Pro or WasteWorks and would like any help with data exports, please open a ticket via the support desk system.

Or if you’re interested in finding out more about our solutions, get in touch. 

–

Image: Carlos Muza

Working in partnership with Bromley Council, we have added some new functionality to the Council’s installation of our WasteWorks solution to enable residents to book bulky waste collections online.

WasteWorks was co-designed with Bromley and introduced in the Borough in 2021 as a smart and user-friendly way for residents to access residential waste services online. Residents already use the service to check their bin days, report a problem with a collection, request a new or extra container and subscribe to green waste collections. 

By integrating with existing systems, WasteWorks creates a consistent front door to all aspects of a council’s waste service, sharing information between residents, contractors and back again, which has already achieved a 40% drop in avoidable customer contact for Bromley.

Integrated with the Selected Interventions Echo in-cab system, which is used by Bromley’s waste contractor Veolia, as well as with the Capita Pay 360 payment system, residents can now also use WasteWorks to book and pay for collections for residential bulky waste items, such as carpets, furniture and white goods.

Residents wanting to use the service will be guided through a simple and intuitive workflow which enables them to select the type of item to be collected, reserve an available time slot and pay for the collection. WasteWorks can also handle cancellation and refund requests, as well as missed collection reports.

Jim Cowan, Head of Neighbourhood Management at the London Borough of Bromley said: “Placing the bulky waste collection service onto the WasteWorks platform is another step in making access to our services even better for our residents. Access to waste collection information, recycling container orders, enquiries and bulky waste bookings is now a one stop shop. 

“Moving from the existing server platform for bulky waste to cloud through WasteWorks is a key element of Bromley’s digital transformation plan, and the integration into Veolia’s Echo logistic system improves administration and fleet efficiency – just two of the many reasons why working with our partner SocietyWorks has yet again given us the outcome we desired”.  

Angela Dixon, Managing Director at SocietyWorks, said: “The addition of the bulky waste functionality marks another milestone in our partnership with Bromley Council. 

“The team at Bromley have been involved in the development of WasteWorks from day one, and we’re proud to support them with another innovative service transition that meets the needs of residents.”

Find out more about WasteWorks here.

Brent Council is working with SocietyWorks to improve the online experience for residents when contacting the authority about two of its most in-demand services: residential waste and street and environment reporting.   

Residents in Brent can now make use of two new digital portals, both powered by SocietyWorks’ citizen-centred technology: one for making waste-related requests, reports and payments online, using WasteWorks; the other for reporting street and environmental problems, using FixMyStreet Pro.

Branded to look exactly like the rest of Brent Council’s online environment and integrated directly with the Council’s existing asset, in-cab and payment systems, both WasteWorks and FixMyStreet Pro have enabled the council to facilitate a smooth transition for residents and staff, with no interruption to delivery. These integrations also permit information to be shared to and from residents, the Council and its contractors to help keep the feedback loop closed and improve resident satisfaction.

Brent Council’s dedicated instance of WasteWorks simplifies access to waste services online by providing one front door for all transactions, such as reporting a missed collection, ordering a new container or paying for a subscription to a green waste collection. Through integration, the portal can provide real-time updates about collections to residents to help Brent close the feedback loop, manage expectations and avoid unnecessary contact.

The portal was designed in collaboration with Bromley Council, and was shortlisted for the Public/Private Partnership award at the LGC Awards 2022. For Brent, we hope to replicate the success Bromley has seen with WasteWorks, with a 40% drop in unnecessary contact within the first few months of launching and a continual rise in subscriptions to waste services.

Meanwhile, through FixMyStreet Pro, residents can report local problems such as potholes, blocked drains and fly-tipping. The solution is designed as a progressive web app, giving residents the option to use it as an app or a website, with no obligation either way. It also has the unique ability to automatically triage reports on a nationwide scale, including to Transport for London, which reduces avoidable contact and eliminates manual intervention.

Angela Dixon, Managing Director at SocietyWorks said: “Consistency is key when it comes to improving the digital experience for residents, and with both WasteWorks and FixMyStreet Pro working in tandem for Brent, residents will benefit from using an efficient and intuitive interface across two different but equally in-demand service areas. It is a pleasure to collaborate with a council that takes such a forward-thinking and thorough approach to digital transformation.”

–

If you would like to know more about FixMyStreet Pro or WasteWorks, request a free, informal demo here.

On 25 April we’ll be hosting a webinar for local authorities focused on our digital residential waste management service WasteWorks, and we’d love for you to join us.

During the webinar we’ll demonstrate how the service works for local authorities, show how it integrates with different in-cab and payment systems and discuss the impact it has had so far for councils, their residents and their contractors.

Now available on the recently launched G-Cloud 13 framework, WasteWorks was designed in collaboration with Bromley Council and Veolia to simplify access to waste services online and reduce unnecessary contact to the council. It was also shortlisted for a LGC Award 2022 in the Public/Private Partnership category.

Come along to the webinar to:

• learn about WasteWorks’ features and see how they work;
• understand how different councils are using the software and how it is achieving a 40% drop in unnecessary contact while increasing Direct Debit subscriptions;
• have the chance to ask questions about how the software could work for you.

Get your free ticket for the webinar on Eventbrite.

The London Borough of Sutton has become the latest council to adopt SocietyWorks’ digital residential waste management portal, WasteWorks, to more efficiently and transparently manage resident access to waste services online.

SocietyWorks is providing a dedicated version of its integrated online waste management portal, WasteWorks, to the London Borough of Sutton. Through the portal, residents can access the council’s domestic waste services, including checking their collection days and requesting new bins, as well as subscribing to and paying for green waste subscriptions, all from within the same self-service workflow.

WasteWorks was launched in 2021 in collaboration with Bromley Council and Veolia, and was shortlisted for a LGC Award 2022. For Sutton, the portal is integrated with Veolia Echo and Barclaycard to provide a more convenient, seamless and transparent online experience for residents, while streamlining processes for staff and contractors to help reduce avoidable contacts and better manage expectations. 

The introduction of WasteWorks is a joint venture between the London Borough of Sutton and the Royal Borough of Kingston upon Thames, whose own dedicated version of the portal launched a few months ago for handling green waste. This comes as part of the ongoing improvements being established by the South London Waste Partnership (SLWP), of which both councils are members.

Angela Dixon, Managing Director at SocietyWorks said: “It is always an honour to be trusted by a council to introduce a new service and bring about sought-after improvements for citizens. We’re proud to have the backing of the SLWP in introducing WasteWorks for the boroughs of Sutton and Kingston upon Thames. Together, we can deliver a unified digital experience for residents, connecting multiple suppliers together while simplifying online access to waste services for residents.” 

Paul Brockwell, Interim Head of Waste and Street Cleaning at London Borough of Sutton said: “The London Borough of Sutton recently opted for WasteWorks to provide digital waste solutions for our Waste collection service, having witnessed the great work already achieved at The London Borough of Bromley. The system has enabled Sutton Council to provide a seamless and much improved online experience for Sutton residents. SocietyWorks has been extremely sensitive to our needs as an organisation and worked tirelessly to provide the authority with solutions in a very short timeframe that benefit the borough as a whole.”

Take a look at WasteWorks for the London Borough of Sutton.

–

Find out more about WasteWorks.

The Royal Borough of Kingston upon Thames has chosen SocietyWorks’ self-service waste portal WasteWorks, for managing resident access to waste online more efficiently and transparently, starting with garden waste and looking ahead to incorporate wider domestic waste services.

Residents of the Royal Borough of Kingston upon Thames will now be able to access the council’s garden waste services via a dedicated version of SocietyWorks’ new online waste portal WasteWorks, which was launched in 2021 in collaboration with Bromley Council and Veolia. Using the portal, residents will be able to view their garden waste subscriptions, order new containers and use one-off card payments for non recurring subscriptions, all within the same workflow. There will soon be a Direct Debit function for residents to use for recurring subscriptions, too. While initially focused on improving the resident experience for garden waste, plans are in place to roll WasteWorks out to manage the council’s wider domestic waste service transactions. 

Optimised to work on whatever device residents want to use, WasteWorks will enable the Council to provide a more convenient and seamless online experience for residents thanks to integration with the council’s in-cab system provided by Veolia Echo and payment provider Capita. WasteWorks will also help to deliver a more transparent waste service by enabling a two-way flow of information to keep residents informed on the status of their waste subscriptions, payments, reports and requests. Customer services will be able to use the same user-centred workflow to manage waste subscriptions on behalf of residents over the phone.

The introduction of WasteWorks, which was recently shortlisted for a LGC Award 2022 in conjunction with Bromley Council, is a joint venture between the Royal Borough of Kingston upon Thames and the London Borough of Sutton, whose own dedicated version of the portal is currently in development. This comes as part of the ongoing improvements being established by the South London Waste Partnership, of which both Kingston and Sutton are members. The two councils approached SocietyWorks to help further digitise their existing online domestic waste system and move towards a consistent approach to online waste services across the boroughs, which will also benefit their shared waste provider Veolia by improving communication between its in-cab system, the councils and residents.

Angela Dixon, Managing Director at SocietyWorks said: “We’re delighted to be helping the Royal Borough of Kingston upon Thames bring its online waste system in line with resident expectations. It’s always a pleasure to work with councils that not only put resident needs first, but also work very collaboratively with neighbouring councils and their other external partners to deliver more wide-reaching improvements. We look forward to helping more councils across the UK do the same.” 

Councillor John Sweeney, Portfolio Holder for Business, Recycling and Customer Contact added: “We are excited to be one of the first boroughs to use this innovative system. This new online portal will allow residents to more easily keep track of their subscription payments. It is great to know that this system has been developed with another London council and we look forward to rolling it out across the borough.”

Scott Edgell, General Manager, Veolia SLWP said: “Our teams work hard to serve over 70,000 Kingston households with recycling and waste collections, including 14,000 signed up to the garden waste collection service. We’re so pleased to be supporting Kingston Council with the implementation of their new waste portal with the help of SocietyWorks, so that the high quality service we strive to deliver to residents is reflected in a better experience online, and look forward to the platform’s development in Sutton.”

Take a look at The Royal Borough of Kingston upon Thames’ new green waste system or contact us to discuss how WasteWorks could work for your authority.

We are delighted to announce that we have been shortlisted for the Public/Private Partnership award at the LGC Awards 2022 for the work we completed with the London Borough of Bromley to develop a new, self-service digital domestic and green waste service.

The service, WasteWorks, is a secure, user-centred and fully integrated front-end system, designed to meet rising resident expectations for on-demand, self-service access to waste, while also helping councils to reduce costs and improve customer communications.

Within just a few months of launching WasteWorks, Bromley Council was seeing a 40% drop in avoidable customer contacts thanks to the system’s functionality to provide clear, citizen-friendly response templates that can be adjusted in real-time.

The council was also able to realise a long held ambition to provide an integrated Direct Debit option for payments for Green Waste services. Despite only being available for a short time, Direct Debits already account for a quarter of all transactions and are greatly reducing time and resources in issuing and processing renewal correspondence.

Angela Dixon, Managing Director at SocietyWorks, said: “We are incredibly proud of the partnership we have built with Bromley Council over the last ten years. Bromley’s dedicated team shares our desire to improve the accessibility and transparency of digital council services, and this is reflected in the scalable, user-centred solutions we produce together and their positive impact on residents and staff.

“We are thrilled to be shortlisted for this award and to celebrate the cohesion and trust between our teams, as well as the hard work that went into the creation of WasteWorks over the last twelve months, especially during a time when waste services have never been more important or under pressure.” 

Find out more about WasteWorks here.

Peterborough City Council has broadened its partnership with SocietyWorks to handle domestic waste online through its new WasteWorks service.

Peterborough City Council has adopted WasteWorks, a new waste service from citizen-focused local authority services provider SocietyWorks, to improve the way residents access waste online. The new service will empower residents to easily self-serve reports and requests from any device, while helping the council to streamline processes, deliver faster resolutions and reduce demand on customer contact centres thanks to an automatic two-way flow of data from front to backend system.

Integrated directly into Peterborough’s in-cab system Bartec and branded to complement the council’s website, WasteWorks will allow residents to manage all of their waste requirements from one place, whether it’s to report a missed bin collection or to pay for a bulky waste collection – which is currently being worked on and set to be delivered later this year. Behind the scenes, the service will seamlessly feed information between citizen, administrator and inspector, helping the council to better manage expectations and close the feedback loop through automated notifications and intelligent tools for on-the-ground inspectors.

This is the second SocietyWorks service to have been adopted by Peterborough City Council, which has been successfully using FixMyStreet Pro to take reports from residents about street and highways problems since 2019. The council will be able to access both WasteWorks and FixMyStreet Pro reports from a central dashboard, which includes a live heatmap to track category, seasonal and area-based trends.

Councillor Nigel Simons, cabinet member for Waste, Street Scene and the Environment, said: “We are fully committed to improving waste services across Peterborough and as part of this commitment, we want to enhance the way residents access services online. The new WasteWorks service will make a positive difference and I would encourage residents to log on and see for themselves.”

Councillor Marco Cereste, cabinet member for Digital Services and Transformation, added: “We want to engage better with residents online and enhance the overall user experience. This is a big step forwards and just the start of improvements to our online services.”

Mark Cridge, Chief Executive at SocietyWorks said: “We’re thrilled to be working with Peterborough City Council again. By integrating both FixMyStreet Pro and WasteWorks into its line of business systems, the council and its residents will benefit from a truly joined-up reporting service that puts user-friendliness at its heart.

“Peterborough is a really forward-thinking council, and it’s been a real pleasure to collaborate with the team on this project and build a service that works around the real-life needs of residents and staff.”

Residents in Peterborough can access the new waste service right now.

WasteWorks is available to all UK councils. Request a demo to find out more.