Bromley Council has partnered with SocietyWorks to launch WasteWorks, a new online waste service to take the rubbish out of handling domestic, bulky and green waste online.
Designed by SocietyWorks in consultation with Bromley Council, WasteWorks empowers citizens to manage their own waste online, thanks to a self-service system that is easy to use on any device and which adheres to government accessibility standards.
What residents can do via Bromley Council’s new waste service:
Integrated directly into Bromley’s Waste Contractor’s system and branded to complement the council’s website, WasteWorks acts as a user-friendly front door for residents to submit waste reports, requests and payments, while taking care of the complex data flow between different line of business systems behind the scenes.
The result is a dramatically improved user experience for residents and a significantly reduced burden on customer contact centre staff, who can break away from expensive manual processes and re-keying.
Plus, automated updates and templated responses make it easier for Bromley to manage expectations, handle seasonal demand and deliver a more transparent service, while internal dashboards and visual heat maps enable staff to track service levels and identify trends.
Jim Cowan, Waste Services Contract Manager at Bromley Council said: “WasteWorks builds on the previous online reporting we had within our Waste Services area, offering our residents a level of self-service for our Green Garden Waste subscriptions which has been a long-held ambition. The ability to adjust and tweak customer messaging and templates through the administration area allows us to respond quickly and keep the customers informed as we take them through the process, which helps us drive down those avoidable contacts and queries.”
Mark Cridge, Chief Executive at SocietyWorks said: “For councils that are, like Bromley, serious about improving citizen access to waste services online, WasteWorks is an essential solution that provides a real opportunity to achieve much-sought after channel shift, create savings and drive efficiencies for citizens and staff.”
Residents in Bromley can access the new waste service right now – take a look.
WasteWorks is available to all UK councils – request a demo to see how it could work for you.
Image: Shane Rounce
RWM is the UK’s largest Recycling, Resource and Waste Management event, bringing together individuals, businesses, and local authorities dealing with recycling, resources, waste, and the circular economy.
We’ll be exhibiting at the event for the first time this year to introduce local authorities to WasteWorks, our new digital waste management service that integrates with in-cab systems to transform the user experience and drive incredible channel shift.
If you’re one of the many local authorities heading to the NEC on 22 – 23 September, come and see us in the Local Authority Lounge (we’ll be at stand LA1) to grab a brochure, or stop for a chat to learn more about how WasteWorks revolutionises digital access to domestic, bulky and green waste services for your residents, your staff and your contractors.
On day two of the event, we’ll be co-hosting a seminar with our partners Yotta to discuss how, together, we help councils to streamline waste services, realise significant cost savings and deliver a truly citizen-centric experience. Transforming waste services for true citizen satisfaction takes place on 23 September at 11am in the Local Authority Lounge.
David Eaton, Sales Director – With over a decade of experience helping councils and other public sector organisations across the UK to achieve their digital transformation goals via robust and responsible technologies, David’s the one to speak to about all your digital waste service needs. He’ll be around on both days of the event, and is looking forward to finally being able to meet people in-person once again!
Sally Bracegirdle, Marketing & PR Manager – Accompanying David at the event, Sally joined us back in December 2020, so RWM will be the first in-person exhibition she’s been to with SocietyWorks! Sally’s passionate about helping councils to close the feedback loop and deliver a fulfilling citizen reporting experience. Ask her about how WasteWorks facilitates first-rate communication between citizen, council and other line of business system teams.
Martin Wright, Designer – Martin will be joining David and Sally on the second day of the event, when he’ll be delivering the seminar with Yotta. Martin plays a crucial role in ensuring that all of our digital services are designed with citizens at the front and centre. As well as being a designer, Martin also undertakes much of our user research, making him the perfect person to talk to about delivering citizen-centric public services.
We can’t wait to get back on the road to in-person events – see you there!
If you’d like to learn more about RWM, visit the event website.
Image: Claudio Schwarz
View and monitor reports for each of your service areas through one visual heatmap, built into the dashboard of FixMyStreet Pro and WasteWorks.
Back in 2019 we worked with Bromley Council to introduce a new heatmap feature to FixMyStreet Pro’s arsenal of tools for council staff.
The heatmap converts report data into a visual format that is easy to understand, allowing council staff to see at a glance which issues are most prevalent, and where they are being reported.
Since being rolled out to all Pro customers, the heatmap has become one of the service’s most popular and useful features, which is why we built the same functionality for our new waste service WasteWorks.
Bromley also co-designed WasteWorks with us, and so is one of the first councils to go live with the service and benefit from being able to track and manage more than one service area from a single, central dashboard.
Now, when Bromley staff log in to their FixMyStreet Pro dashboard and select the heatmap overlay, as well as being able to view street and highways reports, they can also see where reports and requests are being submitted through WasteWorks for waste services.
The heatmap looks and works in the same way as before for Bromley. Hotter colours represent higher report volume, cooler colours represent fewer reports, and dropdown filters allow staff to view report data by category, status, timeframe and ward.
By default, the heatmap shows every report made to the council in the last month, so initially the map will look something like this:
But now, without needing to leave the page, Bromley staff can view reports about, say, fly-tips, made in the last 12 months, which have been closed…
…or, green garden waste subscriptions, which have been completed in the last 5 days.
Heatmaps for both FixMyStreet Pro and WasteWorks are available to all UK councils. If you’d like to see how they work, you can request a demo.
It’s been a cold and wet May, but we haven’t let that dampen our spirits here at SocietyWorks. Here are some of the highlights from the last sprint – it was a busy one!
This sprint we hosted another successful user group for our FixMyStreet Pro customers. These events give our council partners the chance to catch up on all of the new features we’ve been working on for the service, and also provide the opportunity to influence our development roadmap.
Thank you to everyone who made it on the day, and a special thank you to Jack Bowers from Central Bedfordshire Council and to Tom Scholes at Oxfordshire County Council who each presented a fantastic case study for us.
We also heard from Senior Developer Dave Arter who provided an expert demonstration of the recently added FixMyStreet Pro features, which now include OS Maps with MasterMap detail, mobile navigation improvements and image redaction.
If you’re a keen follower of our sprint notes, you’ve probably noticed that we’re very excited to be co-designing with councils on the new WasteWorks product.
This is a citizen-centred system for councils to manage all elements of domestic, bulky and green waste online, integrated fully into any and all in-cab systems. We’ve moved into post-go live phase with Bromley Council after launching their phase 1 of work the other week.
Sshhh! NoiseWorks is coming….
We have been partnering with Hackney Council to develop a nuisance noise reporting system for their local residents. We have completed phase 1 and are working towards completing phase 2 of the project. Please get in touch if you would like to know more.
We have also been working across a variety of smaller projects. This includes working on Red Claims for Buckinghamshire Council, bug fixing and supporting our clients via Freshdesk.
This sprint we also had our SocietyWorks team meeting. This was a great opportunity for us all to get together to examine our internal processes, discuss the SocietyWorks suite of products and prioritise future projects.
If that’s not enough we have also been looking to recruit new developers so we can continue innovating, collaborating and partnering on projects that will make a difference for citizens in our communities.
Image: Gary Ellis
We’re very pleased to announce the launch of WasteWorks: a reliable, citizen-centred system for councils to manage all elements of domestic, bulky and green garden waste online, from missed bin reports to online payments for collections.
Designed with the same focus on usability that has made FixMyStreet and FixMyStreet Pro so popular with councils and citizens alike, WasteWorks makes the end-to-end process of managing waste online easier and more efficient through intelligent integration with in-cab software systems. So whether a resident needs to request a new container or set up a direct debit for a green garden waste subscription, it can all be done in one place.
With an intuitive, user-friendly interface that aids channel shift, the service helps councils reduce operating costs by lowering demand on customer service centres, while also dramatically improving the citizen user experience thanks to increased transparency and a self-service system that is easy to use on any device and which meets government accessibility standards.
“WasteWorks provides councils with the opportunity to bring about real improvements to the way citizens access waste services online.”
– David Eaton, SocietyWorks
WasteWorks can be integrated into any and all existing in-cab software systems (eg Alloy, Veolia/Echo and Bartec). Once connected and branded to complement the council’s website, the service acts as a one-stop shop for citizens to access all aspects of waste – whether that’s to report a missed bin within time frames specified by the council, to self-serve a payment for a bulky waste collection, or to set up an ongoing green garden waste subscription. Automated updates and templated responses make it easier for councils to manage expectations and deliver a more transparent service, while internal dashboards and visual heat maps enable staff to track service levels and identify trends.
David Eaton, Sales Director at SocietyWorks said: “WasteWorks provides councils with the opportunity to achieve much-sought after channel shift, create savings and bring about real improvements to the way citizens access waste services online. Understanding the importance of making it as easy as possible for residents to access the services they need, while also making sure public funds go as far as possible, we applied the easy-to-use user interface behind our popular FixMyStreet Pro service to waste, creating one front door through which citizens can make all reports and requests – be it for an assisted collection or for a green garden waste subscription – and removing the need to access and understand different fault reporting processes for different issues.”
“That same focus on usability has also been applied to the WasteWorks management interface for council staff, providing a simple experience that works in tandem with existing systems,” he added. “The result is a service that demonstrably puts citizens first, while lessening the burden on council staff.”
Like all of SocietyWorks’ public authority services, WasteWorks has been developed in consultation with councils and with citizens at its heart. Councils taking up the service will benefit from SocietyWorks’ unstinting focus on usability and continual development roadmap.
WasteWorks is available to all UK councils from today. Click here to request a demo.