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Hounslow Central Underground station, Greater London © Copyright Nigel Thompson and licensed for reuse under the Creative Commons Licence.

Speedy integration for Hounslow

Hounslow is the latest borough to adopt FixMyStreet Pro, adding to the ever-growing share of Greater London councils who have chosen the service as their main street reporting interface.

As with other Pro integrations, citizens can now make reports via the Hounslow website or on FixMyStreet.com; either way they’ll display on both sites, and will drop directly into the council’s case management system — in this case, Confirm.

It’s part of a dual contract with contractors Ringway that operates the highways contract on behalf of the London Borough of Hounslow: watch this space for the other council implementation going live soon on the Isle of Wight.

In fact, this installation has involved a seamless transfer which minimised the impact on council staff; everything was handled through Ringway, including user testing via their network of volunteer ‘Lay Assessors’.

Thanks to a lot of previous experience with Confirm, it’s all proven very straightforward from our point of view. The whole system was up and running in just two weeks, something of a record for FixMyStreet Pro implementation — and a great illustration of just how quickly councils can get going and start to see real change in their customer interface with FixMyStreet Pro if everything is in place.

Rob Gillespie, Ringway’s Regional Director, agrees: “I have been impressed with the level of engagement and simplicity of this change. The team behind FixMyStreet has supported our team to develop a service that I believe will be a real game-changer for the industry. Our aim was to improve the accessibility of our highway services, and improve the connectivity between customers and our operational teams. This partnership has really delivered on these expectations.”

 

Image: Nigel Thompson (CC by-sa/2.0)

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