We all know that 2020 was a bit of a bumpy year (OK, it was a lot of a bumpy year), but one thing that those of us at SocietyWorks had been expecting to be a bit less bumpy was the impact of pothole reports on UK councils.
With people traveling less frequently due to lockdown putting roads under less pressure (which, incidentally, would also create the perfect conditions for pre-existing potholes to be fixed by councils), we had thought that pothole reporting rates on our FixMyStreet service, which sends reports directly to the council that can deal with them, would have been lower than usual.
But we were wrong.
While we did see a considerable drop in reports when the first lockdown hit, and again towards the end of the year when renewed restrictions saw winter pothole reports rise less sharply than in previous years, 2020 still had the highest ever number of potholes reported through FixMyStreet and our council versions of FixMyStreet Pro (not including TFL’s installation), with over 111,000 reports about potholes made throughout the year.
As the above graph shows, the year started off with a clear trend towards many more potholes being reported through FixMyStreet than usual. When the first lockdown began in March, reporting rates dramatically reduced, but they quickly started to pick back up again as restrictions were loosened and cold weather re-emerged.
Towards the very end of year, when we would usually expect to see a sharp hike in report numbers like in previous years, Tier 4 restrictions and lockdown saw pothole reporting rates increase much slower.
Taking these reporting trends into consideration, it looks as though, had there been no lockdown, pothole report numbers would have been even higher in 2020.
As we know, the pandemic has put an added strain onto councils recently, meaning that potholes are just one of many, many things needing to be dealt with.
For councils already using FixMyStreet Pro to manage their streets and highways reports, any increase in pothole reports is much easier to handle when the cost per report has been made up to 98.69% cheaper.
Looking ahead, given that budgets are tight and key workers are currently making up the majority of the people using our roads, should 2021 prove to be another pothole-heavy year, it’s never been more important to make the process of reporting such problems as easy for citizens and as cost-effective for councils as possible.
If you’re a council and you’d like to discover how FixMyStreet Pro can help you smooth out the process of dealing with streets and highways reports like potholes, you can find out more here.
Whether you’re a council or a citizen, potholes are an all-round pain in the bum(per), aren’t they?
When it comes to citizen reports made on our FixMyStreet service, potholes are always up there among the most frequently reported problems. In fact, in 2020, despite lockdowns and less frequent travel, more potholes were reported through FixMyStreet than ever before.
For councils, dealing with pothole reports has never been a bigger challenge. Aside from being expensive to fix (and no sooner have you fixed one than another appears), staff shortages caused by COVID-19 as workers are required to isolate have made coordinating pothole fixes a much longer, more complicated process.
Be that as it may, at a time when most road travel is being carried out by key workers, it’s more important than ever to make the process of reporting potholes and responding to such reports as easy and as fast as possible.
This being the case, we thought we’d highlight all the ways in which FixMyStreet Pro can and does make dealing with pothole reports easier, cheaper and much less bumpy for councils and their residents.
Now more than ever, councils need to save money wherever they can. Investing in a channel shift to FixMyStreet Pro for the management of your streets and highways reports could help you save up to 98.69% per report, just like it did for Buckinghamshire Council.
As well as needing to save money, councils and their customer service teams also need to save time – especially time wasted on dealing with duplicate reports. FixMyStreet’s transparent approach to reporting helps to dissuade duplicate reports by allowing citizens to view reports that have already been made nearby and subscribe to updates from the council as the issue is resolved.
We know how annoying, nevermind expensive, it can be when your backend IT systems aren’t quite getting along the way you’d like them to. With FixMyStreet Pro, we promise to integrate into whichever systems you’re using to facilitate a smooth user workflow for everyone. See how this worked for Oxfordshire County Council, who, by switching to FixMyStreet Pro, were able to make immediate workflow improvements and savings by removing layers of legacy software.
No one council is the same as another; you have different needs, different priorities and different ways of doing things. We take all of this into account when we’re setting up your version of FixMyStreet Pro, building it around yours and your residents’ needs. As an example, when it came to potentially hazardous reports (such as dangerous potholes), Island Roads, the company that handles highway maintenance on the Isle of Wight, requested to implement emergency categories to their version of FixMyStreet Pro to help safeguard against accidents and allow them to deal with problems faster.
Want to get started making your pothole reports easier to navigate? Get in touch with us.