Blog posts tagged London

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Santander bikes parked on a London street. Image by John jackson

Get bikes back to their docks

There’s now a new category on Streetcare, the TfL version of FixMyStreet, for reporting abandoned bicycles.  

The Santander Cycle system, allowing Londoners to travel from A to B cheaply and conveniently, is managed by TfL.  

You hire a bike from one docking station and responsibly return it to another when you’re finished, so someone else can use it. Unfortunately sometimes bikes are not docked correctly and can end up missing and eventually abandoned.

TfL wanted to give citizens a simple way to report abandoned bikes, so they could arrange for them to be collected and returned to the scheme as soon as possible.  TfL asked if we could add a reporting function on Streetcare as an option to report abandoned bikes.

Anyone can make a report quickly and easily on Streetcare, with no need even to provide contact details (unless you want updates on your report). ‘Abandoned Santander cycle’ is one of the category options, and as with any other report, you can add photos and more details, while marking the precise location on a map.

These will be passed to the relevant team so they can go and make the collection — and you can feel like a good citizen, assured that there’s one more bike back in the game and available for use.

Image: John Jackson

Fixing the streets of London: a partnership with TfL

At TICTeC Local, the conference on impacts of technology for communities and local government, the fault-reporting service FixMyStreet today announced a new partnership with TfL. 

Thanks to the deal, from early December reports made through the site will be routed to TfL where it is the authority’s responsibility to get them fixed — and as another option, there’ll also be a smart new portal on TfL’s website for easy reporting.

TfL have responsibility for all highways issues (red routes) on main arterial roads in Greater London, as well as most bus stops, traffic lights and bus shelters, underground and overground stations. 

When a report is made anywhere within Greater London, the FixMyStreet system will automatically route it to the right authority: that’s the relevant council if it’s their responsibility; or TfL if it’s up to them to get it fixed.

TfL reports will drop directly into the transport authority’s own system, which has been integrated with Manager and Inspector tools, as developed to answer the needs of contractors as part of the FixMyStreet Pro service.

Additionally, where reports are made through the websites of the five London boroughs which use FixMyStreet Pro as their main reporting interface for citizens, this smart routing will also kick in, with relevant reports being redirected to TfL. And that goes both ways, so reports made on the TfL website which aren’t their responsibility will be sent off to the right council instead.

Mark Cridge, Chief Executive of mySociety, the non-profit who run FixMyStreet, said, “This is a great step forward and shows just how well the FixMyStreet platform can knit in with other systems to ultimately produce more connected, efficient city services.

“It’s a model we could replicate across other major metropolitan areas such as Greater Manchester, Birmingham or Glasgow and Edinburgh. There are also opportunities to plug in with Business Improvement Districts and any other pan-London systems that process reports from the public.”

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