Next month is SDinGov (Service Design in Government, if you were wondering), a two-day conference that brings together a community of professionals involved in designing and commissioning public services.
This year’s event will take place virtually, and we’re thrilled to announce that our submission to host a speaker session has been accepted.
SocietyWorks will be represented by our designer Martin Wright, who will be taking his popular consequence scanning workshop out for a spin once again.
During the workshop you’ll take part in a consequence scanning exercise with Martin and the rest of the group, in which you’ll design a fictional new public service for a local authority and help to ensure that its launch doesn’t turn into a costly PR disaster.
By the end of the session, you will know how to predict, assess and mitigate any potential negative consequences of your future public service design projects.
Martin has run variations of this workshop a couple of times now, so if you’ve missed out before, now’s your chance to see what it’s all about.
Consequence scanning – an exercise you can use when designing new services at SDinGov will take place on 16 September at 10.30am – 11.30am.
See you there!
Find out more about SDinGov here.
Thank you to everyone who joined us on what was an extremely hot afternoon last Thursday for the first in our new series of webinars for local authorities. Scoping out a successful citizen service: how to get started was an exploration of the best way to get started when designing or redesigning an online service for citizens.
Leading the session, our designer and user researcher Martin Wright plotted the route from discovery to successful service uptake, highlighting the importance of carrying out consequence scanning and advising on how best to balance resident requirements with council capacity.
We were also joined by Bromley Council’s Technical Support Team Manager Jonathan Richards, who spoke about Bromley’s recent experience of designing and implementing a brand new online waste service for residents.
If you weren’t able to join us but you’re interested to know what was spoken about, you can watch a recording of the session below, and if you have any questions about anything that was discussed, let us know and we’ll get back to you with an answer!
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This Thursday 21st January marks the start of UKGovCamp, an unconference that takes place every year and brings together people from across the public sector to discuss how technology can, and does, improve civic services.
It’s an event that the mySociety team has really enjoyed being involved in previously, but we’re extra excited this year because our very own designer Martin will be running a session on consequence scanning. He’ll be taking attendees through a mock consequence scanning exercise, much like those we run while developing new SocietyWorks services for councils, and teaching them how the method can be used to predict, assess and mitigate any potential negative consequences.
Martin’s session will be familiar to anyone who came to the similarly-named LocalGovCamp conference towards the end of last year, where he first ran it. Based on its success there, as well as how helpful consequence scanning has been for us as an organisation, Martin’s keen to help as many people as possible discover this great method – so if you missed out last year, now’s your chance to get clued up.
The session will take place virtually at 1.45 PM on Thursday 21st January – we hope to see you there!
Image: Compare Fibre on Unsplash