SocietyWorks is going to SDinGov again this year, an international community event for anyone involved in designing and commissioning public services.
Taking place in Edinburgh next month, our Head of Product & Service Design Bekki Leaver will be sharing a case study on day 2 of the event, talking about our experience of how we used speculative design to reconsider whether we wanted to branch out into the area of anti-social behaviour reporting.
Over the last decade, we’ve been working with councils to design citizen-centred reporting services for issues in areas such as highways, waste and freedom of information. Anti-social behaviour (ASB) seemed like a natural progression from this, meeting demand from councils to address problems with reporting in this area.
However, by nature, ASB is a complex issue, with disparate definitions depending on who you’re speaking to. Even with years of experience in user-needs focused design and consequence scanning, the complexity of this particular reporting area meant that we risked getting caught up in designing for one group of people, without truly considering the impact on other affected groups.
For those of us designing for the public sector, it’s vital that we’re able to maintain the awareness to know when to pause for reflection, and that you have the design tools required to re-evaluate and decide whether to proceed or not.
Join Bekki to hear about the process we went through to reassess our perspective and how we used co-design future-casting to carve out the way forward.
Speculative design for product decisions in anti-social behaviour reporting takes place on 29 September at 12.15 – 12:45.
We know there’s no substitute for hearing straight from other customers when you’re considering a big purchase, so you may be glad to hear that we’ve added to our Case Studies section.
You can now read about Lincolnshire County Council, Bath & North East Somerset District Council, and — for the contractor’s point of view — Transport for Buckinghamshire, the banner under which Ringway Jacobs provide services for the council.
We’re glad to be able to include direct quotes from clients, which really give you a taste of how the process was for them. Here are three of our favourites:
“The whole implementation process, from start to finish, has been incredibly smooth.” Andrea Bowes, ICT Data and Information Systems Architect at Lincolnshire County Council
“Feedback from staff across the organisation is almost unanimously positive, in stark contrast to that of the system FixMyStreet replaced.”
James Green, Business Implementation Officer at B&NES Council
My role is to help improve customer satisfaction, and FixMyStreet certainly makes the reporting of defects as easy as it could be, so I’ve no complaints there. Dan Elworthy, Customer Projects Officer for Ringway Jacobs
You’ll find these, and a selection of other case studies, in the menu at the top of this page.