The arrival of March (how fast did that come around?!) brought with it the end of the fourth SocietyWorks sprint of the year, so here’s your update on what the team got up to.
This sprint we worked with Peterborough City Council to introduce some new maps to their instance of FixMyStreet Pro using Ordnance Survey’s Maps API (which is totally free for PSGA members such as councils). The high-level OS maps available this way show a lot more detail to citizens, which should result in more accurate reports. We might be biased, but we think the new maps look beautiful.
The new maps are available to all FixMyStreet Pro customers – let us know if you want to display them, too.
Also with Peterborough City Council, we created some new bin icons to include on their in-development waste management system. This system will be integrated with Bartec and will allow citizens to report missed bins to the council easily online. Find out more about our new waste service here.
In more waste-related news, our green garden waste project with Bromley Council continues. This sprint we have been focusing on the citizen forms and how to make the process of completing them as easy as possible. This was based on prototypes first, and is now being coded up after feedback from the client.
Thinking about how we can improve the FixMyStreet Pro citizen user experience further still, we worked on creating the functionality to populate citizens’ details if they’ve already logged in to FixMyStreet to make report-making even smoother.
Another FixMyStreet Pro improvement, we’ve been working with London Borough of Bexley, who have recently created new email templates to keep their citizens informed on report progress. This is a key part of the product, and is very flexible, allowing our clients to send custom wording per status and category.
Also this sprint, we started our first rounds of interviews for the new noise case management project we’re working on with Hackney Council – we’ll be creating separate sprint notes every two weeks for this too, so look out for them.
As there is light at the end of the tunnel of this pandemic, we’ve also been looking at what the next three years could look like for SocietyWorks by creating a three-year strategy, giving us a clear path to follow and goals to work towards.
If you read our previous sprint notes, you’ll know that we’ve set ourselves the goal of celebrating our hard work more from now on. Sticking to our promises, we entered another award this sprint – this time it was the Digital Leaders Impact Awards. We decided on the Social Transformation category, focusing on the positive impact FixMyStreet Pro has on councils and their residents. Wish us luck!
Last not definitely least, we’re very excited to announce that we have recruited a new Project Manager, who will be starting next week! Once they’ve settled in we’ll introduce them to you all.
Got any questions about anything we’ve mentioned here? Ask away.
Image: Jack Bassingthwaighte on Unsplash
Days are getting longer, nights are getting shorter and the SocietyWorks sprints are getting busier! Here’s a summary of what we’ve been up to recently.
If you’ve been following our sprint notes closely, you’ll know that we’ve commenced phase 2 of developing Bromley Council’s new waste service. This sprint we delved a bit deeper into the different APIs we’ll be using, and drafted a technical specification that we shared with Bromley and the third parties involved to get their feedback. We do this because, as part of our processes, we like to make sure we prepare fully, rather than jumping straight into code. This makes for a smoother roll-out, and is also an opportunity for the our customers and any relevant parties to raise any potential issues that may need to be addressed.
We also continued our work on Peterborough City Council’s new waste service, which involves an intelligent integration with Bartec. It’s coming along nicely and we’ll have more to update you on in the near future.
On the FixMyStreet Pro side of things, we worked on several smaller work orders this sprint, including projects for London Borough of Bexley and Bath & North East Somerset Council.
We also looked at how we can roll-out the functionality to send an email when a user is subscribed to a report by council staff on a wider scale – this is something we’ve already built with Oxfordshire County Council, but we see real value in it, so we would like to offer it to all of our council partners. Let us know if this interests you.
Plus, we caught up with our friends at Buckinghamshire Council about how they’ve been getting on with FixMyStreet Pro, which they first switched to back in 2018. We were thrilled to learn that, as the service has improved the user experience for citizens when making a report online, calls to the Council have decreased by 49%, saving Buckinghamshire more than £32,000 per year. Not bad, eh? If you’d like to learn more, we wrote a blog post here.
As a team, we’re all really proud of what we do and why we do it, and yet very rarely do we shout about it. Now that our new Marketing & PR Manager Sally is here, we’re going to change this. To that end, we’ve been busy preparing submissions for entering a few awards in the areas of system integration and digital transformation – two things that we live and breathe here at SocietyWorks. Keep your fingers crossed for us, and watch this space!
Sally’s not going to be the new person for very much longer; this sprint saw us conducting interviews for a new Project Manager role. We’re all very excited about this new addition to the team, and we’ll be sure to introduce you as soon as they get started!
Image: Max Conrad on Unsplash
We’re rolling out two new SocietyWorks offerings, to extend the capabilities of FixMyStreet Pro while providing new and much needed services for councils. In this blog post, we’ll be introducing what we’ve been doing around Waste, and in the follow-up, you can find out how we’re approaching Noise.
In the past 24 months FixMyStreet Pro has become the street report service of choice for dozens of local authorities. This has given us the investment that we have needed to broaden the range of services we offer to cater to the myriad ways that citizens might want to contact their council.
As always, that has meant going back to our clients to ensure that we have a full understanding of what they really need, before looking at how we can transform that into a proposition that helps with efficiencies and cost savings, whilst ensuring easy engagement for citizens.
In this case, we’ve been working closely with the team at the London Borough of Bromley, asking them all sorts of questions: how do citizens order a new bin or container? What do we need to know about collection schedules? And if a bin gets missed, what’s the ideal route to resolving the problem?
We ran workshops with the Bromley team, which helped us fully understand the requirements of a busy council in the handling of complex residential waste offerings. They’ve had full input into the build of the new service, testing and feeding back on our early prototypes and alpha stages.
“It’s great to be working with our partners at SocietyWorks on developing a new feature for FixMyStreet Pro.
“There are some unique demands of the Waste Service which make it a little different to how our other services interact with FixMyStreet, as well as being a service that ranks high on the citizen and political agenda.
“The SocietyWorks team have really taken the time to understand those demands and we’re looking forward to completing the testing and tweaks and going live!”
– Jonathan Richards, Technical Support Team Manager at Bromley
As with any new development, piecing together a really effective online Waste service brought its own set of fiddly issues to work through.
As just one example: we’ve had to understand the windows of time within which a citizen can report a missed bin collection, and how a bank holiday affects those timings — all second nature to those who have been working within those timescales for years, but a definite coding challenge for us! Just to be sure, we’ve conducted in-depth tests to make sure that no missing bin reports fall through the cracks.
“Designing a service that serves the citizen, but also works for the authority is a balancing act.
“But we’ve found it’s entirely achievable. The first step is to listen to citizens’ needs: that sets you on the right path.
“Then, that understanding can feed into the workflow, so long as you’re open to working in a responsive and flexible way — which might mean being proven wrong at some points along the line, and changing direction accordingly.”
Martin Wright, mySociety Designer
The plan is to launch the new service in the next four to six weeks, and then we’ll be working on phase two, which will include workflows that allow citizens to take actions such as ordering a bulky waste collection, and making payments. The discovery work for this has already started, and we’ll be sure to post updates about the progress over the next month.
We’re currently integrating with Bromley’s Veolia system, but as with our street services we already integrate with all of the popular CRM and asset management systems and we’ll apply the same approach to all of the main Waste management services – we’d love to hear from councils who might be interested in this.
If you’d like to chat or find out more details of the new waste product, please contact David through our online form or the details at the foot of this page.