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Abandoned hire bikes and e-scooters can now be reported via FixMyStreet

Citizens in London can now report abandoned hire bikes and e-scooters via FixMyStreet, which will send reports directly to the operator responsible. 

A new report category has been added to FixMyStreet to enable citizens to report abandoned hire bikes and e-scooters in and around London. Reports of such problems can also be made via FixMyStreet Pro, the individually branded and integrated version of the service used by several London borough councils and by Transport for London (TfL).

Importantly, any reports submitted under this category, whether made on the national FixMyStreet site or via an authority’s own branded FixMyStreet Pro service, are sent directly to the operator responsible for the abandoned bike or e-scooter. FixMyStreet is currently able to triage reports to Lime, Dott, Forest and Tier.

 

Abandoned hire bikes or scooters can be reported via the mobile and desktop versions of FixMyStreet and will be sent directly to Lime, Dott, Forest, Tier or TfL

 

Upon selecting the ‘Abandoned bikes/scooters’ category, FixMyStreet asks report-makers to select which operator is responsible for the bike or e-scooter in question. Reports are then sent to the appropriate operator, containing all the other useful information included as standard in a FixMyStreet report, such as the report-maker’s details, easting and northing, latitude and longitude, nearest postcode to the pin placed on the map and more.

There is also the option to report abandoned Santander Cycles to TfL via FixMyStreet, which has been available since 2020. Whenever a report-maker selects the ‘Abandoned Santander Cycle’ category, these reports will be automatically triaged to TfL, even when made via a London council’s own FixMyStreet Pro service or TfL’s. 

 

Brent Council’s FixMyStreet Pro service takes reports for abandoned hire bikes or scooters and sends them straight to the relevant operator

 

Angela Dixon, Managing Director at SocietyWorks, said: “The provision of cycle and e-scooter hire schemes helps councils to support greener local travel and alleviate capacity pressures on peak time public transport services. However, when incidents of abandonment occur they create a nuisance for residents and put an unnecessary strain on council customer services, who have to manually triage reports to their contracted operators.

“We hope this new feature of FixMyStreet and FixMyStreet Pro helps to ease some of that pressure and its associated costs by ensuring reports of abandoned bikes and e-scooters are sent straight to the people who can deal with them, and in turn get neighbourhoods tidied up faster for residents.

“While currently only available in London, we hope to be able to replicate this across the UK in the future for the benefit of more citizens who live in areas where such schemes are in operation.”

FixMyStreet can also be used by citizens to report other local problems such as potholes, fly-tipping and broken street lights. The service has been run since 2007 by civic technology charity mySociety, while the integrated Pro version of the service is run by the charity’s subsidiary SocietyWorks.

Visit the FixMyStreet website for more information about the national service, or if you’re a council or other public body who would like to use the software as your own, find out more about FixMyStreet Pro here.


Santander bikes parked on a London street. Image by John jackson

Get bikes back to their docks

There’s now a new category on Streetcare, the TfL version of FixMyStreet, for reporting abandoned bicycles.  

The Santander Cycle system, allowing Londoners to travel from A to B cheaply and conveniently, is managed by TfL.  

You hire a bike from one docking station and responsibly return it to another when you’re finished, so someone else can use it. Unfortunately sometimes bikes are not docked correctly and can end up missing and eventually abandoned.

TfL wanted to give citizens a simple way to report abandoned bikes, so they could arrange for them to be collected and returned to the scheme as soon as possible.  TfL asked if we could add a reporting function on Streetcare as an option to report abandoned bikes.

Anyone can make a report quickly and easily on Streetcare, with no need even to provide contact details (unless you want updates on your report). ‘Abandoned Santander cycle’ is one of the category options, and as with any other report, you can add photos and more details, while marking the precise location on a map.

These will be passed to the relevant team so they can go and make the collection — and you can feel like a good citizen, assured that there’s one more bike back in the game and available for use.

Image: John Jackson


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