The arrival of March (how fast did that come around?!) brought with it the end of the fourth SocietyWorks sprint of the year, so here’s your update on what the team got up to.
This sprint we worked with Peterborough City Council to introduce some new maps to their instance of FixMyStreet Pro using Ordnance Survey’s Maps API (which is totally free for PSGA members such as councils). The high-level OS maps available this way show a lot more detail to citizens, which should result in more accurate reports. We might be biased, but we think the new maps look beautiful.
The new maps are available to all FixMyStreet Pro customers – let us know if you want to display them, too.
Also with Peterborough City Council, we created some new bin icons to include on their in-development waste management system. This system will be integrated with Bartec and will allow citizens to report missed bins to the council easily online. Find out more about our new waste service here.
In more waste-related news, our green garden waste project with Bromley Council continues. This sprint we have been focusing on the citizen forms and how to make the process of completing them as easy as possible. This was based on prototypes first, and is now being coded up after feedback from the client.
Thinking about how we can improve the FixMyStreet Pro citizen user experience further still, we worked on creating the functionality to populate citizens’ details if they’ve already logged in to FixMyStreet to make report-making even smoother.
Another FixMyStreet Pro improvement, we’ve been working with London Borough of Bexley, who have recently created new email templates to keep their citizens informed on report progress. This is a key part of the product, and is very flexible, allowing our clients to send custom wording per status and category.
Also this sprint, we started our first rounds of interviews for the new noise case management project we’re working on with Hackney Council – we’ll be creating separate sprint notes every two weeks for this too, so look out for them.
As there is light at the end of the tunnel of this pandemic, we’ve also been looking at what the next three years could look like for SocietyWorks by creating a three-year strategy, giving us a clear path to follow and goals to work towards.
If you read our previous sprint notes, you’ll know that we’ve set ourselves the goal of celebrating our hard work more from now on. Sticking to our promises, we entered another award this sprint – this time it was the Digital Leaders Impact Awards. We decided on the Social Transformation category, focusing on the positive impact FixMyStreet Pro has on councils and their residents. Wish us luck!
Last not definitely least, we’re very excited to announce that we have recruited a new Project Manager, who will be starting next week! Once they’ve settled in we’ll introduce them to you all.
Got any questions about anything we’ve mentioned here? Ask away.
Image: Jack Bassingthwaighte on Unsplash
Bexley’s installation of FixMyStreet Pro went live in June 2019, and as we noted at the time, it integrated with their existing Symology asset management to process reports of highways issues like potholes, graffiti and abandoned vehicles.
Once the system had been running for a little while, Bexley started examining other ways in which FixMyStreet could improve internal workflows and save the borough time and money.
As a result, they have now also integrated with a further two systems: Confirm for trees, parks and ground maintenance issues, and Uniform for some fly tipping issues.
For the report-maker, this keeps things nice and simple: they only have to visit one place and can report any issue across this range of categories. Meanwhile, the council are benefiting from the ability to collect consistent data, which is then passed on to the most relevant back office system depending on which category the reporter selected.
FixMyStreet Pro’s two way integration across all of these linked systems means that when the council update the relevant issue in any of them, it also updates the website and lets the citizen know that there’s an update on their report, or that it’s been resolved. Both citizen and council save time, with no need for a follow-up call to see how the issue is progressing.
We’re also pleased to hear that the customer service centre have adopted FixMyStreet as their main reporting platform internally, as well. This means that staff don’t have to learn and use three different systems: they can easily create a report on behalf of a citizen within FixMyStreet, and rest assured that it will be sent to the correct department.
Image: Kleon3 (CC by-sa/4.0)