Simplify access to all aspects of local authority waste services online and reduce unnecessary contact.
Designed for local authorities in collaboration with Bromley Council.
One integrated and intuitive digital front door to local authority waste services.
Improve customer experiences
Eliminate avoidable contact
Reduce costs and realise efficiencies
Automate and enhance the feedback loop
Build trust and improve service reputation
Adapt to ever-changing waste requirements
WasteWorks is a user-centred front-end waste portal, designed in collaboration with Bromley Council for local authorities.
The solution simplifies access to all aspects of local authority waste services online by integrating with in-cab systems and payment providers, bringing everything together to improve the user experience and reduce unnecessary contact to the council.
“WasteWorks has enabled Sutton Council to provide a seamless and much improved online experience for Sutton residents. SocietyWorks has been extremely sensitive to our needs as an organisation and worked tirelessly to provide the authority with solutions in a very short timeframe that benefit the borough as a whole.”
— Paul Brockwell, Interim Head of Waste and Street Cleaning at Sutton Council
Residents can self-serve up-to-date information about all waste collections associated with their property’s address, including upcoming collections, previous collections and planned changes to schedules.
Through integration with in-cab systems, WasteWorks can share real-time data on the status of collections, answering the question “has my bin been collected yet?” to eliminate unnecessary contact
From broken containers to missed collections, allow residents to report a problem with a waste collection to you online and keep them informed on resolutions.
Take requests for any type of new bin or container, check the requester meets your requirements and keep them informed on the progress of their request, including drop-off timings.
Enable residents to pay for, renew or cancel a bulky or green garden waste subscription all from within the same workflow, facilitated by integrations with your in-cab and payment systems.
Let residents book a slot for any small item collection services you provide. Requests go straight into your integrated management system. Payments can be incorporated if needed.
Take requests for assisted collections from residents who need support from your waste crew to wheel their bins to and from the kerbside.
Collection schedules can be downloaded to any device’s calendar. The schedule will automatically update whenever you make any changes, such as for bank holidays.
Seamlessly handle the registration process for commercial waste clients, establish account user names and passwords, and sync up with account numbers in integrated systems.
Once registered, allow commercial waste clients to assign one or multiple premises to their account, and assign container requirements to each premises.
In line with rules associated with types of collections, allow for collection date and schedule to be set in order to generate a quote for a commercial waste collection booking.
Make information for all quotes, invoices and waste transfer notes visible and easy to access for users. All documents available as PDFs to allow for download, saving and printing.
Help commercial waste clients stay on top of their collections with handy alerts and reminders. Let them download collection schedules which update automatically if ever you need to make a change.
From missed collections to new containers, allow commercial clients to self-serve reports and requests all from the same place and keep them updated via automated templated responses.
“The ability to adjust and tweak customer messaging and templates through the administration area allows us to respond quickly and keep the customers informed as we take them through the process, which helps us drive down those avoidable contacts and queries.”
— Jim Cowan, Waste Services Contract Manager at Bromley Council
By integrating with your in-cab systems WasteWorks enables you to close feedback loops, including the ability to stop users reporting bins as missed while crews are still out on their routes.
Eliminates the administration costs associated with unnecessary contact and diverts users who are able to use digital channels away from making costly phone calls or sending emails.
Free up time for your customer services teams to focus on customers who need more support or are not able to access the internet. Staff enjoy the same user-friendly experience when making requests or reports on behalf of customers.
Seamless API integration with any and all of your in-cab software, enabling you to share real-time data with customers from your on-the-ground crews. Integrates with payment providers too, to keep all waste contacts under one roof.
Improve customer satisfaction with templated responses and automatic updates. Display bespoke, time-sensitive messaging to handle delays, bank holidays or other changes to normal service with ease.
Track service levels and identify trends with internal dashboards and visual heatmaps. Export data to be analysed within any of your other existing software.
WasteWorks is a progressive web app, optimised to work smoothly on any device and is WCAG 2.2 AA compliant, making it as simple to use as possible for everyone.
Designed with the flexibility required for local authority waste services, capable of keeping everything consistent for users no matter what changes are made behind the scenes.
WasteWorks made the final for the Public/Private Partnership award at the LGC Awards 2022, in recognition of our collaborative work with Bromley Council on the portal and its positive impact.
Here’s what Jonathan Richards, Technical Support Team Manager at Bromley had to say about WasteWorks:
“Direct Debits have increased as a payment method for our residents, from being unavailable in June 2021 to composing of a quarter of all transactions in December 2021 which will greatly reduce time and resource in issuing and processing renewal correspondence.
“There has also been a significant drop in customer enquiries for Waste Services as the new WasteWorks module allows for real-time adjustment to the system’s response template wording. Where Bromley identifies enquiries prompted by unclear or confusing information provided back to them we can work to adjust and clarify that messaging, the impact has been a 40% drop in avoidable contacts!”
WasteWorks is run by SocietyWorks. We’re a social enterprise wholly owned by civic technology charity mySociety.
Our experienced, friendly and reliable team will work alongside you throughout project kick-off to implementation and beyond. You’ll also join our supportive community of councils and other authorities using the solution, working together to shape its future and ensure it responds to your changing requirements.
We know that investing in technology is no small feat for the public sector, so we don’t do hidden costs or sneaky sales tactics, and we are committed to never promising on something we know we can’t deliver. We publish our pricing along with detailed breakdowns of each available WasteWorks plan on our website.
Choosing FixMyStreet Pro is a commitment to supporting genuine and wide-reaching social value and impact across the UK, and even internationally. Any profits from SocietyWorks’ solutions, including WasteWorks, are donated back to mySociety where they help to fund the charity’s mission to educate and empower people to engage more actively within society so that together we can build a fairer and safer future. Read our social value statement.
