We’ve applied our unstinting focus on usability to bins, rubbish and bulky or green garden waste.
With an online customer-centred workflow that handles everything from missed bin reports to paid-for collections.
Easily manage missed bins, new container requests, paid-for collections, bin day checks and more.
WasteWorks is the secure, user-centred domestic waste management service for local authorities that integrates with your in-cab systems to simplify citizen access to all aspects of waste online.
WasteWorks reduces operating costs for councils, creates revenue, helps with channel shift and provides a better citizen experience.
Intelligently display nuanced, time-sensitive information based on the citizen’s location. Handle bank holidays and other service pauses with ease.
Let citizens self-serve requests for any type of new bin or container; check citizens meet your requirements and keep them up to date on drop-off timings.
Generate income through integration with the payment system of your choice to handle new subscriptions, renewals and direct debits for bulky or green garden waste.
Take requests for assisted collections from citizens who need support from your waste crew to wheel their bins to and from the kerbside.
Type new requests directly into the system on behalf of citizens phoning in or making face-to-face visits.
Streamline your workflow and improve how data is shared between all of your software systems.
Reduce demand on customer service centres with an online reporting system that anyone can use.
Manage expectations and improve the customer journey with templated responses and automatic updates.
Take payments and set up direct debits for bulky or green garden waste goods all in one system.
Track service levels and identify trends with internal dashboards and visual heatmaps.
Seamless integration with any and all of your in-cab software systems that improves how data is shared.
Rest assured that your service meets the W3C Web Content Accessibility Guidelines.
A place where citizens can see all their reports across all SocietyWorks products, including FixMyStreet Pro.
Benefit from our continual development roadmap in consultation with clients and users.
WasteWorks has been developed in collaboration with Bromley Council and tested against a different operating system at Peterborough City Council.
Here’s what Jonathan Richards, Technical Support Team Manager at Bromley had to say about WasteWorks:
“Bromley Council have been working in partnership with SocietyWorks for our online reporting for the street scene since 2012, so when we were looking at developing our online offering for Waste Services reporting, approaching SocietyWorks for their expertise was a natural fit.
A discovery session with one of SocietyWorks’ designers allowed us to scope out our specifications and to discuss how we could structure and overcome challenges, as well as bring in SocietyWorks’ experience in focussing on the citizen’s journey through the process and resulted in a clickable demo.
SocietyWorks provide a dedicated project manager and developer for each project, and with regular catch-up sessions and communication through Basecamp, all stakeholders are able to keep up-to-speed and feed in where’s needed. The SocietyWorks team are flexible and responsive to feedback and tweaking, so you really feel the product evolve.
Bromley have also introduced a second phase into the project looking at bringing our Green Garden Waste subscription service online and adding the additional challenges of integrating with the backend financial system, offering both debit card and direct debit payment options and subscription reminders.”
Jason Dalby, ICT Project Manager at Peterborough City Council added:
“It’s always a pleasure working with SocietyWorks. They have a robust understanding of both the citizen and the local authority’s needs and take a very collaborative approach to product development. This includes open discussions on their product roadmap with exciting enhancements being released regularly.”
Whatever your existing set-up, WasteWorks will fit right in. We’ll hook it up to do everything you need — without adding unnecessary complexity to your workflow.
Only allow citizens to report missed bins within time frames specified by you.
Reduce the burden on your customer service team by offering a digital system that’s easy for citizens to use.
Maximise income by making it easy for citizens to pay for bulky waste collections or set up green garden waste subscriptions and renewals.
Templated responses triggered by status changes in the council back office environment update the citizen.
Designed for optimal display on desktop, tablet and mobile browsers.
Integrate with an authentication method such as Active Directory or Google to offer single sign-on for citizens and officers.
Everything is under one roof, if you have one of our other services (eg FixMyStreet Pro), your citizens will be able to view all their reports made in one place.
Seamless integration with in-cab systems (eg Alloy, Veolia/Echo and Bartec).
Extract report data by ward, status, category and date as a CSV as well as analyse data in a real time heatmap.
Support the landscape of service providers through one open interface, using Open311.
Incorporates government services such as GOV.UK Notify.
Provide easy online services around noise, dropped kerbs/HBar applications, skips/scaffold licences and insurance claims.
To help with channel shift, a CRM workflow is available to manage reports taken by phone or email.
Branded to complement your existing online services and website.
Fully compliant, fully pen tested data protection and privacy. See our website for our Business Continuity and security policies.
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