Easy, integrated and secure licence processing for councils, including a comprehensive application management system.
ApplyWorks provides a highly usable front-end online workflow for processing citizens’ applications for licences, built to GOV.UK design standards, fully integrated with all line of business systems and equipped with a comprehensive application management system.
Online applications and payments, from dropped kerbs and H-bar markings to trading licences, taxi licensing and skip hire
Cloud based hosting with seamless integration with payment providers and CRM systems, such as Confirm, Civica Pay and Worldpay
Let citizens and businesses complete detailed and comprehensive applications online, with the ability to upload supporting information and required documentation
Allows applicants to log in and review the progress of an application through feedback loops with your integrated CRM or works system(s)
Uses geo-location technology and UPRNs to help citizens make accurate place-based applications
Adjust messaging with templated responses and in-application prompts to improve communication
Customer service workflow to make applications on behalf of citizens and businesses who need to call you
Automatically routes applications to the correct team
Location based applications/licences with calendars and attendance registers
Specialised licensing for complex service areas such as taxi licensing
Feature add ons for Market Trader licensing such as asset layers for market stall plots, busking areas, or other location based application/licences
Feature add-ons for licensed vehicles (taxis) – adapted profiles to log and monitor vehicles
Like all products in the SocietyWorks suite, councils using ApplyWorks will benefit from our ever growing roadmap – if you have a licensing need we haven’t provided for we’re open to expanding the product further.
Helps councils achieve lower operating costs through channel shift
Two-way information flow closes the feedback loop between council and applicant
Maintain control and manage applications using a comprehensive application management system
Facilitates legacy software removal, helps you to go paper-free
Increase customer satisfaction and council reputation through transparency
User-centred, co-designed approach, enabling you to grow with the service
Secure, cloud-based UK hosting, fully compliant, data protection and privacy
Avoid rekeying; reports automatically enter workflow through integration
Council and applicant can manage and track applications from one place
Built to meet the GDS Standard, including WCAG AA accessibility
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