A community-centric and map-based digital reporting solution for street, highway and environment faults.
FixMyStreet Pro uses open standards to help authorities build trust, reduce costs and foster effective engagement with members of the public.
The fully integrated version of FixMyStreet, the UK's most popular reporting service for citizens.
Create sustainable digital transformation
Unify service areas by removing silos
Reduce costs and realise efficiencies
Automate and enhance the feedback loop
Build trust and improve service reputation
Unlock genuine social value and impact
Building on over 17 years of experience, FixMyStreet Pro is a highly specialised and interoperable reporting solution, designed especially for street, highway and environment fault reporting.
Born out of FixMyStreet.com, launched by our parent charity mySociety in 2007, FixMyStreet Pro enables councils and other public sector organisations to adopt the intuitive and easy-to-use technology behind FixMyStreet as their own.
Capable of end-to-end integration with any combination of back-end systems, FixMyStreet Pro equips you with everything you need to provide the most accessible, effective and sustainable way for reports of local problems to be raised and addressed.
“This platform not only streamlines reporting but also gives residents the chance to directly participate in the care and enhancement of their community.”
Councillor Ashley Baxter, Leader of South Kesteven District Council
FixMyStreet Pro is the only reporting solution capable of connecting councils and other public authorities together, working to eliminate expensive inefficiencies such as duplication and failure demand associated with operating in silos.
Display scheduled works on the map and suggest existing nearby reports to citizens so they don’t double report an issue. Plus, let people subscribe to existing reports, with no extra work for you.
Drive down the costs associated with inefficient reporting processes by removing duplicate reporting, avoidable contact and the causes of failure demand.
Seamless integration into your existing backend asset and CRM systems to eliminate manual processes and improve the flow of data between council, citizen and external contractors.
Avoid costly follow up calls or emails and improve customer satisfaction through automated status updates and transparent response templates. Pull data to and from your backend asset and CRM systems to keep report-makers informed.
Automatically triage reports to local parish and town councils while still keeping the feedback loop closed. Divert reports outside of your responsibility to other authorities, including to National Highways and Transport for London.
Manage and assign reports to inspectors from within the admin dashboard. Extract report data by ward, status, category and date. Track service levels and identify trends with internal dashboards and visual heatmaps.
Read about how FixMyStreet Pro helps one of the largest counties in England to automate and enhance highways fault reporting.
Learn about how Buckinghamshire used FixMyStreet Pro to improve the customer experience and create incredible efficiencies.
Jonathan Evans, Head of Highways at Lincolnshire County Council
From potholes and fly-tipping to dog fouling and broken street lights, FixMyStreet Pro gives you all the tools you need to make reporting problems easy, automate the feedback loop and only receive reports you need – improving service reputation, fostering community engagement and saving time and money.
No knowledge of council boundaries or responsibilities required and no long forms to complete. Just simple, intuitive and efficient service, with the option to find your location automatically via GPS for on-the-go reporting.
FixMyStreet Pro is a progressive web app, which means it can be used as a normal web service or downloaded to mobile devices to be used as an app – with no obligation either way. Everyone enjoys the same user experience, no one gets left behind.
Citizens are kept informed about their reports via updates sent by email or text, helping to increase satisfaction, build trust and encourage continued proactive citizenship.
Particularly useful for those living in more rural areas, reports can be drafted even while offline, and submitted later once connected to the internet again.
With all reports and their assigned statuses displayed on the map, FixMyStreet Pro facilitates an open and community-centric approach to fault reporting. Citizens can subscribe to other people’s reports to stay informed of their progress.
We believe that anyone should be able to report problems and actively participate in their community. So like all of SocietyWorks’ solutions, FixMyStreet Pro is WCAG 2.2 AA compliant.
“FixMyStreet Pro has saved us money and time, and improved our customer engagement. The cost of an email about a report is £7.12, while the cost of using FixMyStreet Pro is 9p. We love this system and so do our customers.”
Tracy Eaton, Customer Experience Account Manager, Buckinghamshire Council
FixMyStreet Pro is run by SocietyWorks. We’re a social enterprise wholly owned by civic technology charity mySociety.
Our experienced, friendly and reliable team will work alongside you throughout project kick-off to implementation and beyond. You’ll also join our supportive community of councils and other authorities using the solution, working together to shape its future and ensure it responds to your changing requirements.
We know that investing in technology is no small feat for the public sector, so we don’t do hidden costs or sneaky sales tactics, and we are committed to never promising on something we know we can’t deliver. We publish our pricing along with detailed breakdowns of each available FixMyStreet Pro plan on our website.
Choosing FixMyStreet Pro is a commitment to supporting genuine and wide-reaching social value and impact across the UK, and even internationally. Any profits from SocietyWorks’ solutions, including FixMyStreet Pro, are donated back to mySociety where they help to fund the charity’s mission to educate and empower people to engage more actively within society so that together we can build a fairer and safer future. Read our social value statement.
