Designed with a customer centric focus, FixMyStreet Pro lets citizens be your eyes and ears on the ground.
With highly accurate in-report categorisation, issues are triaged before they even reach you.
FixMyStreet Pro: trusted by dozens of councils of all shapes and sizes as the first place for residents to report potholes, fly-tipping and street issues
FixMyStreet Pro works hard to minimise duplicates, prompting citizens to subscribe to updates on existing issues rather than re-reporting — keeping them in the loop while saving you time and money through channel shift.
Integration with council back office systems allows a seamless transfer of real time data. And by fetching updates automatically it gives everyone a 360° view of defects on the path to completion.
Handle seasonal changes such as gritting and leaf fall with ease. Add or remove report categories as your needs evolve.
With a continuously improving development roadmap, our commitment is to reflect user needs and requirements on your behalf.
Our discovery programmes have been designed in an agile format to review service areas where improvements for residents and officers are needed.
Display asset layers like roads and streetlights to citizens, for even more efficient routing of issues.
Add or remove categories as the need arises, and route each report to the correct team.
Inspectors can upload photos to visually show the citizen how their issue’s been fixed.
Dashboard heatmaps help you see at a glance which issues are trending where.
Automatically suggest existing nearby reports to citizens, so they don’t double-report the issue.
Citizens phoning through reports? No problem. Your customer service team can log issues directly into the system.
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