Integrated, map-based fault reporting for councils, local government bodies and highways agencies
With a citizen-centric design capable of automatically triaging reports on a nationwide scale.
The fully integrated version of FixMyStreet, the UK's most popular reporting service for citizens.
Building on 15+ years of experience, FixMyStreet Pro is a user-centred and configurable fault reporting tool for street, highway and environment issues.
Based on FixMyStreet.com, launched by our parent charity mySociety in 2007, FixMyStreet Pro is the only reporting solution capable of automatically routing reports to other authorities across the UK.
All the benefits of FixMyStreet.com’s focus on usability, with your own branding, fully hosted, managed and integrated directly into any and all of your business systems to create an end-to-end reporting process that’s as smooth as possible for the report-maker, and for your staff.
Display scheduled works on the map and suggest existing nearby reports to citizens so they don’t double report an issue. Plus, let people subscribe to existing reports, with no extra work for you.
Eliminate the costs associated with duplicate reports, unnecessary contact and failure demand. Free up your customer service team’s time to be spent with residents who require more support.
Seamless integration into your existing backend asset and CRM systems to eliminate manual processes and improve the flow of data between council, citizen and external contractors.
Avoid costly follow up calls or emails and improve customer satisfaction through automated status updates and transparent response templates. Pull data to and from your backend asset and CRM systems to keep report-makers informed.
Automatically triage reports to local parish and town councils while still keeping the feedback loop closed. Divert reports outside of your responsibility to other authorities, including to National Highways and Transport for London.
Manage and assign reports to inspectors from within the admin dashboard. Extract report data by ward, status, category and date. Track service levels and identify trends with internal dashboards and visual heatmaps.
— Cllr Catherine Rose, Cabinet Member for Leisure, Parks, Streets & Clean Air, Southwark Council
From potholes and fly-tipping to dog fouling and broken street lights, FixMyStreet Pro makes it as easy as possible for citizens to report street, highway and environmental issues without any prior knowledge of who is responsible for what issue.
No knowledge of council boundaries or responsibilities required and no long forms to complete. Just simple, intuitive and efficient service, with the option to find your location automatically via GPS for on-the-go reporting.
FixMyStreet Pro is a progressive web app, which means it can be used as a normal web service or downloaded to mobile devices to be used as an app – with no obligation either way. Everyone enjoys the same user experience however they choose to use it.
Citizens are kept informed about their reports via updates sent by email or text, helping to increase satisfaction, build trust and encourage continued proactive citizenship.
Particularly useful for those living in more rural areas, reports can be drafted even while offline, and submitted later once connected to the internet again.
With all reports and their assigned statuses displayed on the map, FixMyStreet Pro facilitates an open and community-centric approach to fault reporting. Citizens can subscribe to other people’s reports to stay informed of their progress.
We believe that anyone should be able to report problems and actively participate in their community. So like all of SocietyWorks’ solutions, FixMyStreet Pro is WCAG 2.1 AA compliant.
— Tracy Eaton, Customer Experience Account Manager, Buckinghamshire Council
FixMyStreet Pro can be used by a variety of public authorities, from councils to highways agencies to housing associations.
We know that our clients have different needs, which is why we work collaboratively with you to install the solution in a way that’s right for you.
Our commitment is to reflect user requirements and take a problem-solving approach to product development. Long after installation, we’ll continue to collaborate with you on your instance of FixMyStreet Pro, allowing you to grow with the service.
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