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FixMyStreet Pro

The fully integrated version of FixMyStreet, the UK's most popular reporting service for citizens.

Integrated, map-based fault reporting for councils, local government bodies and highways agencies

With a citizen-centric design capable of automatically triaging reports on a nationwide scale.

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What is FixMyStreet Pro?

Building on 15+ years of experience, FixMyStreet Pro is a user-centred and configurable fault reporting tool for street, highway and environment issues.

Based on FixMyStreet.com, launched by our parent charity mySociety in 2007, FixMyStreet Pro is the only reporting solution capable of automatically routing reports to other authorities across the UK.

We work with

Bath and North East Somerset Council Bexley Borough Council Sutton Council Bristol City Council Bromley Borough Council Buckinghamshire Council Camden Council Central Bedfordshire Council Cheshire East Council Greenwich Borough Council Hackney Council Hounslow Borough Council Isle of Wight Council Lincolnshire County Council Merton Council National Highways Oxfordshire County Council Peabody Logo Peterborough City Council Rutland County Council Shropshire Council Transport for London West Northamptonshire Council City of WestminsterNorthumberland LogoGloucestershire County Council

Why choose FixMyStreet Pro?

All the benefits of FixMyStreet.com’s focus on usability, with your own branding, fully hosted, managed and integrated directly into any and all of your business systems to create an end-to-end reporting process that’s as smooth as possible for the report-maker, and for your staff.

Reduces duplication and manual intervention

Display scheduled works on the map and suggest existing nearby reports to citizens so they don’t double report an issue. Plus, let people subscribe to existing reports, with no extra work for you.

Generates savings

Eliminate the costs associated with duplicate reports, unnecessary contact and failure demand. Free up your customer service team’s time to be spent with residents who require more support.

Integrates with existing systems

Seamless integration into your existing backend asset and CRM systems to eliminate manual processes and improve the flow of data between council, citizen and external contractors.

Closes the feedback loop

Avoid costly follow up calls or emails and improve customer satisfaction through automated status updates and transparent response templates. Pull data to and from your backend asset and CRM systems to keep report-makers informed.

Report triaging and diversion

Automatically triage reports to local parish and town councils while still keeping the feedback loop closed. Divert reports outside of your responsibility to other authorities, including to National Highways and Transport for London.

Smart tools for staff

Manage and assign reports to inspectors from within the admin dashboard. Extract report data by ward, status, category and date. Track service levels and identify trends with internal dashboards and visual heatmaps.

“We chose FixMyStreet Pro because it was the most user friendly street cleaning platform on the market. It takes away the stress of knowing who to contact at the council about issues we know our residents really care about.”

— Cllr Catherine Rose, Cabinet Member for Leisure, Parks, Streets & Clean Air, Southwark Council

Why citizens love FixMyStreet Pro

From potholes and fly-tipping to dog fouling and broken street lights, FixMyStreet Pro makes it as easy as possible for citizens to report street, highway and environmental issues without any prior knowledge of who is responsible for what issue.

User friendly interface

No knowledge of council boundaries or responsibilities required and no long forms to complete. Just simple, intuitive and efficient service, with the option to find your location automatically via GPS for on-the-go reporting.

Progressive web app

FixMyStreet Pro is a progressive web app, which means it can be used as a normal web service or downloaded to mobile devices to be used as an app – with no obligation either way. Everyone enjoys the same user experience however they choose to use it.

A more transparent service

Citizens are kept informed about their reports via updates sent by email or text, helping to increase satisfaction, build trust and encourage continued proactive citizenship.

Offline reporting

Particularly useful for those living in more rural areas, reports can be drafted even while offline, and submitted later once connected to the internet again.

Creates a snapshot of a community

With all reports and their assigned statuses displayed on the map, FixMyStreet Pro facilitates an open and community-centric approach to fault reporting. Citizens can subscribe to other people’s reports to stay informed of their progress.

Accessible to all

We believe that anyone should be able to report problems and actively participate in their community. So like all of SocietyWorks’ solutions, FixMyStreet Pro is WCAG 2.2 AA compliant.

“FixMyStreet Pro has saved us money and time, and improved our customer engagement. The cost of an email about a report is £7.12, while the cost of using FixMyStreet Pro is 9p. We love this system and so do our customers.”

— Tracy Eaton, Customer Experience Account Manager, Buckinghamshire Council

Built around you

FixMyStreet Pro can be used by a variety of public authorities, from councils to highways agencies to housing associations.

We know that our clients have different needs, which is why we work collaboratively with you to install the solution in a way that’s right for you.

Our commitment is to reflect user requirements and take a problem-solving approach to product development. Long after installation, we’ll continue to collaborate with you on your instance of FixMyStreet Pro, allowing you to grow with the service.

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