Building on a decade of experience in making Freedom of Information straightforward for citizens, we created a service that minimises duplicates, diverts poorly-grounded requests and helps authorities.
Available as a standalone service or as part of the SocietyWorks suite, FOI Works currently integrates with the Infreemation, iCasework and IDOX FOI case management services as an end-to-end open source case management solution.
We worked closely with Hackney Council to understand the challenges faced by Information Officers, and the untapped value in channel-shifting more FOI requests into a fully integrated, automated solution.
FOI requests are sent straight through to your case management system, like IDOX or Infreemation. Say goodbye to manual copying and pasting!
Answers to FOI requests that have been published to your Disclosure Log are automatically fed to citizens as suggested resolutions.
Instantly see which suggestions are most popular, and which are helping to reduce the number of new requests.
The suggestion system helps redirect citizens to existing material before they make a request.
Links to existing information (such as pages on the council website) can also be curated by Information Officers to feed suggestions.
FOI Works was built from the ground up to meet the Government Digital Service Standard, including WCAG AA accessibility.