EnviroWorks puts users firmly in the loop for simpler, fairer, and longer lasting resolutions to tricky cases of noise, nuisance, anti-social behaviour, health and safety enforcement, and more.
Create sustainable digital transformation
Build trust and improve service reputation
Reduce complexity of environmental health reports
Receive better quality reports
Break down internal silos and dependencies
Adapt to ever-changing sector requirements
EnviroWorks is a 100% private and secure environmental health reporting and case management system. It integrates into your authority’s website to provide residents and businesses with an easy-to-use, mobile-friendly interface for making and updating reports directly to your internal teams – and nobody else.
The development of EnviroWorks builds on nearly 20 years of experience developing purposeful and purpose-built digital services for the public sector. Local authorities need to juggle increasingly complex environmental health issues with stretched resources, while meeting high expectations to provide accessible and intuitive digital experiences that build trust and ensure report-makers feel heard.
EnviroWorks is an expansion of our existing noise reporting service, known as NoiseWorks, co-designed with the London Borough of Hackney in 2021. A natural progression of the service in response to the needs of our clients, we have adapted NoiseWorks to cover all environmental health issues, equipping it with everything authorities need to provide a responsive and responsible service.
Securely collect timestamped evidence in case action logs for your officers to triage and investigate for future action.
Merge multiple cases about the same problem into one single case to enable streamlined responses without leaking information between individual report-makers.
Keep the feedback loop closed, improve perceptions and reduce avoidable contact, with updates sent automatically every time a case is updated.
Users only ever see their own reports, even if their case is merged with others about the same source of nuisance.
A powerful case management system for back-office staff:
Browse and filter cases by type, location, people involved, and more. See just your cases, or those of a particular colleague or team.
Users only ever see their own reports, even if their case is merged with others about the same source of nuisance.
An intuitive timeline for each report, ideal for sharing with enforcement agencies, or at multi-disciplinary meetings.
We can even auto-suggest the officer or team responsible for the ward the issue was reported in.
Perfect for team managers looking to track high profile or problematic cases.
Our intuitive ‘merge mode’ helps you identify and remove duplicates, combining the case logs so you never lose any information. Cases can be unmerged if needed.
Export overall caseload statistics for regular reporting in your business intelligence tools.
No problem – choose between EnviroWorks’ built-in case management or a two-way integration into your own third-party system.
Log detailed information from a visit, right there and then, including photo, video, or audio evidence.
Receive live updates on your cases while you’re out and about, so you’re always in sync with the team back at the office.
Log actions taken on a case, such as serving warning letters or abatement notices, installing monitoring equipment, or referral to other teams.
Add contact details, availability, and safeguarding notes to your internal profile of people involved in cases, so you can always be prepared.
Benefit from everything we’ve learned running a wide variety of online civic services for almost 20 years, for a battle-tested environmental reporting system that works with the grain.
Designed from the ground up, to give environmental health officers the information they need, when they need it, to get cases investigated and closed, on time.
Our simple, step-by-step reporting and case management interface helps users to serve themselves – no need for phone calls or emails to customer services.
Automatic (staff-configurable) notifications to reporters and colleagues, when actions are taken on their cases, keeping everyone in the loop.
Our mobile-friendly front end is built on top of the GOV.UK framework for rigorous usability, and matches your local authority branding.
Integrate with your Single Sign On (SSO) provider, so your staff and/or users can log in with their existing online account details.
Works on any device with a web browser and designed as a progressive web app, giving users the option to download to devices and be used as an app without needing to worry about updates.
All of our services meet the highest standards of government accessibility.
We will tailor your EnviroWorks service to match your branding and existing online environment. Designed as a progressive web app, your version of the service will work seamlessly on any device.
EnviroWorks is run by SocietyWorks. We’re a social enterprise wholly owned by civic technology charity mySociety.
Our experienced, friendly and reliable team will work alongside you throughout project kick-off to implementation and beyond. You’ll also join our supportive community of councils and other authorities using the solution, working together to shape its future and ensure it responds to your changing requirements.
We know that investing in technology is no small feat for the public sector, so we don’t do hidden costs or sneaky sales tactics, and we are committed to never promising on something we know we can’t deliver. We publish our pricing along with detailed breakdowns of each available EnviroWorks plan on our website.
Choosing EnviroWorks is a commitment to supporting genuine and wide-reaching social value and impact across the UK, and even internationally. Any profits from SocietyWorks’ solutions, including EnviroWorks, are donated back to mySociety where they help to fund the charity’s mission to educate and empower people to engage more actively within society so that together we can build a fairer and safer future.
