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Services

We build local authority services that citizens want to use.

For over a decade, our user-centric design has provided UK citizens with an easy, intuitive way to engage with their local authorities.

That same focus on usability has also been applied to our suite of SocietyWorks services for council staff, providing a smooth experience that works in tandem with your existing systems.

The result? Happy citizens; happy councils.

Our services for local government and the public sector


Manage streets and highways

Trusted by councils of all shapes and sizes as the first place for residents to report local street, highway and environmental problems, such as potholes, fly-tipping, broken street lights and more. Discover FixMyStreet Pro.


Streamline your waste service

Integrated with all in-cab systems, let residents self-serve missed bin reports, new container orders, paid-for collections and bin day checks all in one place with WasteWorks.


Handle noise complaints and cases

Carefully and appropriately manage private reporting of noise, anti-social and other nuisance issues. Learn about our noise reporting service.


Point-to-boundary mapping

The easiest way to install point-to-boundary mapping onto your website or app and show your users information that’s relevant to their location. Meet MapIt.


Take applications with ease

Provide a simple online interface for residents to apply for dropped kerbs, scaffolding and other licences. Create efficiencies and avoid re-keying of information through integration with back office systems. See more.


Improve your FOI service

Built on a decade of experience in making FOI simple and easy for citizens, our service helps authorities handle FOI and SAR requests efficiently and effectively. Read about our FOI Works service.


Parks, trees and green spaces

FixMyStreet Pro works for open spaces too, with accurate location reporting and inspection tools — and the ability to add trees as an asset layer. Trees and green spaces management starts here.


Not sure what you need just yet?

Scope out the right way forward with our service discovery workshop – a short, collaborative programme to discover, design and prototype a citizen service based on the very best practice.

Contact us to get started

We work with

Bath and North East Somerset Council Bristol City Council Bromley Borough Council Bexley Borough Council Lincolnshire County Council Buckinghamshire Council East Herts District Council Cheshire East Council Peterborough City Council Rutland County Council Hackney Council Oxfordshire County Council City of Westminster Ringway Central Bedfordshire CouncilStadt ZurichNorth Northamptonshire CouncilWest Northamptonshire Council

Flexible, equitable service design

We know that no two councils are the same; you have different requirements at different times. That’s why all of our services have been designed with the flexibility to adapt to yours and your residents’ needs.

That’s also why we undertake Consequence Scanning at the start of each project: a collaborative activity to map out the potential primary, secondary and tertiary outcomes of our work and to ensure the way we choose to use data does not further marginalise communities, but empowers them.

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