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Research and guidance

Explore our collection of research pieces and expert guidance for local authorities and the public sector.

Citizen reporting in the UK 2023

Who are the UK’s current, active, report-making citizens - and who is missing? What problems are they reporting and where are they reporting them? Explore the latest trends of citizen reporting with analysis of recent FixMyStreet user data.

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Disclosure logs: a best practice guide for local authorities

When used effectively, a well-maintained disclosure log can save local authorities a huge amount of time and effort when it comes to responding to Freedom of Information requests. This guide explains how to successfully set up and use a disclosure log, featuring advice from Freedom of Information experts.

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Can relying on citizen reports make neighbourhoods worse?

Research using FixMyStreet data by the University of Stirling and mySociety published in the Irish Local Authority Times, Spring 2023 to understand who reports local, place-based problems and how this differs in areas of more and less deprivation.

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Citizen reporting in the UK 2022

What do citizens want from a reporting service? Equally, what don’t they want? How can you make reporting problems a more convenient, constructive and successful task? Research by SocietyWorks in collaboration with mySociety and YouGov.

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