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How to buy

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WasteWorks plans and pricing

WasteWorks is provided as a cloud-hosted, managed and maintained service.

Core product

Core bin services integrated with in-cab waste system

£22,000 per year

The essential WasteWorks service, designed and branded to look like your website and integrated with your in-cab system (eg. Alloy, Echo, Bartec, Whitespace, etc) to simplify access to residential waste services. Let residents check their bin days, report problems with collections (eg. missed collection, damaged container) and request new or extra containers. Plus share real-time updates about collections and pre-emptive messaging to help manage expectations and reduce failure demand. Optional integrations with a single sign-on service or with GOV UK Notify are available if required.

Add on

Subscription services

First subscription £10,000 per year

Additional subscriptions charged at £5,000 per subscription, per year.

Add a subscription service to your WasteWorks plan. Standard subscription services* include:

  • Green garden waste
  • Bulky waste
  • Assisted collections
  • Medical waste
  • Small items (eg. batteries, coffee pods, textiles, etc)

Subscription services require an integration with a relevant waste management system.

Add on

Payment provider integration

£5,000 per payment provider integration, per year.

Create a truly seamless customer experience by incorporating payments for your subscription services into your WasteWorks service.

*Please note:

  1. For the development of any subscription services not listed here, an additional one-off development fee may be required in line with our SFIA rate card.
  2. For Local Authorities with a population <200,000 there is a 10% discount on the total WasteWorks annual fee. Authorities <100,000 a 20% discount.

Contact for more information.

Our prices include

YesSecond line support

Customers are invited to regular user groups for best practice knowledge sharing and continual product development.

Pricing breakdown

WasteWorks headline features
Features Core bin services integrated with in-cab waste system
Price per year (3+1)Contracts renewed years 5 onwards subject to 15% discount £22,000
Achieve channel shift: WasteWorks with your council’s domain and branding Yes
Integration with in-cab system (eg. Alloy, Echo, Bartec, Whitespace, etc) Yes
Allow residents to check their bin days Yes
Allow residents to report problems with collections (eg. missed bins, damaged containers) Yes
Allow residents to request new or extra recycling containers/larger capacity containers Yes
Allow residents to download a live collection schedule to their calendars (updates automatically whenever you need to make a change to a collection schedule) Yes
Share preemptive messaging with residents about their collections Yes
Keep citizens updated on progress and completion with emails or text (the latter requires integration with GOV UK Notify) Yes
(Notify integration is optional)
Allow residents to book one-off collections or subscribe to repeat collections for an add-on waste service (eg. green garden waste, bulky waste, assisted collections, etc) Yes
(only if using an add-on subscription service, with dedicated integration – incurs an additional charge, see summary above)
Allow residents to pay for a collection Yes
(only if using an add-on payment provider, with dedicated integration – incurs an additional charge, see summary above)
Training Yes
Online training

Features for citizens

Meets government accessibility requirements Yes
Simple and intuitive address finder Yes
Citizen-focused language Yes
Account dashboard to review all reports/requests they’ve made Yes
Optimised progressive web app design, works perfectly on any device and can be downloaded to homescreens to be used just like an app Yes
Stay updated on progress and completion with emails or text (the latter requires integration with GOV UK Notify) Yes
(Notify integration is optional)
Optionally, allow citizens to report without creating an account if preferred (verify via email) Yes
Single sign-on integration (e.g. ‘My Council’ dashboard) Yes

Features for administrators

Analyse and export management information reports via admin dashboard Yes
Simple role management – quickly assign custom sets of permissions in response to staff changes Yes
Ability to create response templates Yes
Two factor authentication (2FA) for added security measures Yes
Live heatmap reporting to understand category, seasonal and area-based trends Yes
Single sign-on integration for staff accounts (eg Active Directory) Yes

Features for customer service teams

To help with channel shift, call centre agents can report/edit reports on the customer’s behalf Yes
Create a subscription on behalf of the user Yes
(If using an add-on subscription – incurs an additional charge, see summary above)
Share preemptive messaging with residents about their collections No


The first annual invoice will be issued on commencement of the contract; subsequent invoices on the anniversary of the contract start date.

Getting ready to buy

Ask questions

Prior to making your purchase decision, you’ll no doubt be comparing us to other services. Feel free to drop us a line and ask us any questions — we’re always happy to help.

Book a demo

Request an informal, one-to-one demo with a member of the SocietyWorks team. We’ll listen to your needs as a council and show you how WasteWorks could work for you.

Looking to procure multiple products?

Choose the SocietyWorks Suite, our combined product option for councils that are committed to changing their relationship with residents across multiple service areas.

Contact us to discuss your needs

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