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How to buy

Find the service and plan to suit your organisation or request a callback and we’ll talk you through it.

WasteWorks plans and pricing

£10,000 per annum

The essential WasteWorks service, designed and branded to look like your website to help you manage missed bins and request a new bin container sent in via email.

£20,000 per annum

Advanced WasteWorks service, with unlimited users, training, and integration with your in cab system such as Alloy, Veolia/Echo or Bartec. With email reminders before each collection, customers can subscribe to a calendar of collections.

£35,000 per annum

The complete end-to-end WasteWorks service, designed for councils committed to changing their relationship with citizens. The Gold plan creates efficiencies for officers through perfect integration with your in-cab and payment system such as Civica, Capita and achieves savings through channel shift by reducing the call volume to contact centres.

Compare plans

FixMyStreet Pro headline features
Features Bronze Silver Gold
Price per year £10,000 £20,000 £35,000
Achieve channel shift: WasteWorks with your council’s domain and branding Yes Yes Yes
Allow citizens to report missed bins Yes Yes Yes
Allow citizens to request new recycling containers/larger capacity containers Yes Yes Yes
Allow citizens to request assisted collections Yes Yes Yes
Find your bin day calendar None Yes Yes
Email reminders None Yes Yes
Fully synchronised reporting across WasteWorks and FixMyStreet Pro Yes Yes Yes
Training Online documentation Online training for up to 6 staff Online training for up to 10 staff
Integration/s with a back office systems: e.g Alloy, Bartec,Echo None Yes Yes
Take payments for bulky waste and garden waste Collections None None Yes
Text (via GOV.UK Notify for example) to citizens about collection dates None None Yes

Features for citizens

Meets government accessibility requirements Yes Yes Yes
Citizen-focused language Yes Yes Yes
Keep citizens updated on progress and completion with emails Yes Yes Yes
Simple and intuitive address finder to make accurate reports None Yes Yes
Account dashboard to review all reports that they’ve made Yes Yes Yes
Optionally, allow citizens to report without creating an account if preferred (verify via email) Yes Yes Yes
Keep citizens updated on progress and completion with text via GOV.UK Notify None None Yes
Single sign-on integration (eg ‘My Council’ dashboard) None None Yes

Features for administrators

Analyse and export management information reports via admin dashboard Yes Yes Yes
Simple role management – quickly assign custom sets of permissions in response to staff changes Yes Yes Yes
Ability to create email templates Yes Yes Yes
Two factor authentication (2FA) for added security measures Yes Yes Yes
Live heatmap reporting to understand category, seasonal and area-based trends None None Yes
Single sign-on integration for staff accounts (eg Active Directory) None None Yes

Features for customer service teams

To help with channel shift, call centre agents can report/edit reports on the customer’s behalf Yes Yes Yes
Create a subscription on behalf of the user None Yes Yes

Features for front-line inspectors

Reduce use of paper notes by letting inspectors build their own shortlists of reports Yes Yes Yes
Inspectors can access and work through shortlisted reports without internet access Yes Yes Yes
Inspectors can add photos showing the job is completed Yes Yes Yes
Ability to re-categorise and re-route reports to other teams after inspection Yes Yes Yes
Allow a subset of community ‘super user’ citizens to instruct defects directly No Yes Yes

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