Find the service and plan to suit your organisation or request a callback and we’ll talk you through it.
WasteWorks is provided as a cloud-hosted, managed and maintained service
Basic
£12,000 pa
The essential WasteWorks service, designed and branded to look like your website to help you manage missed bins and new bin container requests.
Standard
£22,000 pa
Advanced WasteWorks service, with all the benefits of the Basic package, plus training and 1 integration with your in-cab system such as Alloy, Veolia/Echo or Bartec.
Premium
£38,000 pa
The complete end-to-end WasteWorks service, designed for councils committed to changing their relationship with citizens. The Premium plan creates efficiencies for officers through integration with your 1 in-cab and 1 payment system such as Civica or Capita, and achieves savings through channel shift by reducing the call volume to contact centres.
Premium Plus
£46,000 pa
Designed with Waste Partnerships in mind, the Premium Plus package enables councils to integrate with 2 different waste providersʼ in-cab systems and 2 different payment systems. This enables council partnerships to co-exist when different waste agreements are in place.
Customers are invited to regular user groups for best practice knowledge sharing and continual product development.
| Features | Basic | Standard | Premium | Premium Plus |
|---|---|---|---|---|
| Price per year Contracts renewed years 5 onwards subject to 15% discount |
£12,000 | £22,000 | £38,000 | £46,000 |
| Achieve channel shift: WasteWorks with your councilʼs domain and branding | Yes |
Yes |
Yes |
Yes |
| Allow citizens to report missed bins | Yes |
Yes |
Yes |
Yes |
| Allow citizens to request new recycling containers/larger capacity containers | Yes |
Yes |
Yes |
Yes |
| Allow citizens to request assisted collections | Yes |
Yes |
Yes |
Yes |
| Find your bin day calendar | None |
Yes |
Yes |
Yes |
| Fully synchronised reporting across WasteWorks and FixMyStreet Pro | Yes |
Yes |
Yes |
Yes |
| Training | Online documentation | Online training for up to 6 staff | Online training for up to 10 staff | Online training for up to 10 staff |
| Integration/s with in-cab systems e.g. Alloy, Bartec, Echo | None |
1 integration | 1 integration | 2 integrations |
| Take payments for bulky waste and Garden Waste Collections | None |
None |
1 integration | 2 integrations |
Features for citizens |
||||
| Meets government accessibility requirements | Yes |
Yes |
Yes |
Yes |
| Citizen-focused language | Yes |
Yes |
Yes |
Yes |
| Keep citizens updated on progress and completion with emails | Yes |
Yes |
Yes |
Yes |
| Simple and intuitive address finder to make accurate reports | Yes |
Yes |
Yes |
Yes |
| Account dashboard to review all reports that they’ve made | Yes |
Yes |
Yes |
Yes |
| Optionally, allow citizens to report without creating an account if preferred (verify via email) | Yes |
Yes |
Yes |
Yes |
| Keep citizens updated on progress and completion with text via GOV.UK Notify | Yes |
Yes |
Yes |
Yes |
| Single sign-on integration (eg ‘My Council’ dashboard) | None |
None |
Yes |
Yes |
Features for administrators |
||||
| Analyse and export management information reports via admin dashboard | Yes |
Yes |
Yes |
Yes |
| Simple role management – quickly assign custom sets of permissions in response to staff changes | Yes |
Yes |
Yes |
Yes |
| Ability to create response templates | Yes |
Yes |
Yes |
Yes |
| Two factor authentication (2FA) for added security measures | Yes |
Yes |
Yes |
Yes |
| Live heatmap reporting to understand category, seasonal and area-based trends | Yes |
Yes |
Yes |
Yes |
| Single sign-on integration for staff accounts (eg Active Directory) | Yes |
Yes |
Yes |
Yes |
Features for customer service teams |
||||
| To help with channel shift, call centre agents can report/edit reports on the customer’s behalf | Yes |
Yes |
Yes |
Yes |
| Create a subscription on behalf of the user | None |
Yes |
Yes |
Yes |
The first annual invoice will be issued on commencement of the contract; subsequent invoices on the anniversary of the contract start date.
Ask questions
Prior to making your purchase decision, you’ll no doubt be comparing us to other services. Feel free to drop us a line and ask us any questions — we’re always happy to help.
Book a demo
Request an informal, one-to-one demo with a member of the SocietyWorks team. We’ll listen to your needs as a council and show you how WasteWorks could work for you.
Choose the SocietyWorks Suite, our combined product option for councils that are committed to changing their relationship with residents across multiple service areas.
