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How to buy

Find the service and plan to suit your organisation or request a callback and we’ll talk you through it.

WasteWorks plans and pricing

WasteWorks is provided as a cloud-hosted, managed and maintained service

Basic

£12,000 pa

The essential WasteWorks service, designed and branded to look like your website to help you manage missed bins and new bin container requests.

Standard

£22,000 pa

Advanced WasteWorks service, with all the benefits of the Basic package, plus training and 1 integration with your in-cab system such as Alloy, Veolia/Echo or Bartec.

Premium

£38,000 pa

The complete end-to-end WasteWorks service, designed for councils committed to changing their relationship with citizens. The Premium plan creates efficiencies for officers through integration with your 1 in-cab and 1 payment system such as Civica or Capita, and achieves savings through channel shift by reducing the call volume to contact centres.

Premium Plus

£46,000 pa

Designed with Waste Partnerships in mind, the Premium Plus package enables councils to integrate with 2 different waste providersʼ in-cab systems and 2 different payment systems. This enables council partnerships to co-exist when different waste agreements are in place.

Our prices include

YesOnboarding
YesDevelopment
YesTraining
YesHosting
YesMaintenance
YesSecond line support

Customers are invited to regular user groups for best practice knowledge sharing and continual product development.

Compare plans

WasteWorks headline features
Features Basic Standard Premium Premium Plus
Price per year
Contracts renewed years 5 onwards subject to 15% discount
£12,000 £22,000 £38,000 £46,000
Achieve channel shift: WasteWorks with your councilʼs domain and branding
Yes

Yes

Yes

Yes
Allow citizens to report missed bins
Yes

Yes

Yes

Yes
Allow citizens to request new recycling containers/larger capacity containers
Yes

Yes

Yes

Yes
Allow citizens to request assisted collections
Yes

Yes

Yes

Yes
Find your bin day calendar
None

Yes

Yes

Yes
Fully synchronised reporting across WasteWorks and FixMyStreet Pro
Yes

Yes

Yes

Yes
Training Online documentation Online training for up to 6 staff Online training for up to 10 staff Online training for up to 10 staff
Integration/s with in-cab systems e.g. Alloy, Bartec, Echo
None
1 integration 1 integration 2 integrations
Take payments for bulky waste and Garden Waste Collections
None

None
1 integration 2 integrations

Features for citizens

Meets government accessibility requirements
Yes

Yes

Yes

Yes
Citizen-focused language
Yes

Yes

Yes

Yes
Keep citizens updated on progress and completion with emails
Yes

Yes

Yes

Yes
Simple and intuitive address finder to make accurate reports
Yes

Yes

Yes

Yes
Account dashboard to review all reports that they’ve made
Yes

Yes

Yes

Yes
Optionally, allow citizens to report without creating an account if preferred (verify via email)
Yes

Yes

Yes

Yes
Keep citizens updated on progress and completion with text via GOV.UK Notify
Yes

Yes

Yes

Yes
Single sign-on integration (eg ‘My Council’ dashboard)
None

None

Yes

Yes

Features for administrators

Analyse and export management information reports via admin dashboard
Yes

Yes

Yes

Yes
Simple role management – quickly assign custom sets of permissions in response to staff changes
Yes

Yes

Yes

Yes
Ability to create response templates
Yes

Yes

Yes

Yes
Two factor authentication (2FA) for added security measures
Yes

Yes

Yes

Yes
Live heatmap reporting to understand category, seasonal and area-based trends
Yes

Yes

Yes

Yes
Single sign-on integration for staff accounts (eg Active Directory)
Yes

Yes

Yes

Yes

Features for customer service teams

To help with channel shift, call centre agents can report/edit reports on the customer’s behalf
Yes

Yes

Yes

Yes
Create a subscription on behalf of the user
None

Yes

Yes

Yes

The first annual invoice will be issued on commencement of the contract; subsequent invoices on the anniversary of the contract start date.

Getting ready to buy

Ask questions

Prior to making your purchase decision, you’ll no doubt be comparing us to other services. Feel free to drop us a line and ask us any questions — we’re always happy to help.

Book a demo

Request an informal, one-to-one demo with a member of the SocietyWorks team. We’ll listen to your needs as a council and show you how WasteWorks could work for you.

Looking to procure multiple products?

Choose the SocietyWorks Suite, our combined product option for councils that are committed to changing their relationship with residents across multiple service areas.

Contact us to discuss your needs


Crown Commercial Service Supplier

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