Find the service and plan to suit your organisation or request a callback and we’ll talk you through it.
ApplyWorks provides a highly usable front-end online workflow for processing citizensʼ and businessesʼ applications for licences, built to GOV.UK design standards, fully integrated with all line of business systems and equipped with a comprehensive application management system.
Basic
£35,000 per year
The essential ApplyWorks service, branded to look like your existing website, enables you to provide a comprehensive and intuitive application workflow for up to 3 forms, and integrates with 1 of your CRM or works system(s) for efficient notification of appropriate departments.
Standard
£50,000 per year
For licences that require payment, ApplyWorks Standard brings all the benefits of the Basic package, comes with up to 6 forms and includes an integration with the payment provider of choice.
Premium
£62,000 per year
Where there is a need for specialised licensing features for complex service areas, ApplyWorks Premium enables councils to manage applications for the likes of market trader licensing and taxi licensing. This Premium service provides functionality such as asset layers for plots and pitches, calendars and attendance registers.
Customers are invited to regular user groups for best practice knowledge sharing and continual product development.
Online applications and payments for your authority, for a variety of residential and business purposes, from dropped kerbs and H-bar markings to trading licences, taxi licensing and skip hire
Cloud based hosting with seamless integration with major works, payment providers and CRM systems, such as Confirm, Civica Pay and Worldpay
Let citizens and businesses complete detailed and comprehensive applications online, with the ability to upload supporting information and required documentation
Uses geo-location technology and UPRNs to help citizens make accurate place-based applications
Allows applicants to log in and review the progress of an application through feedback loops with your integrated CRM or works system(s)
Adjust messaging with templated responses and in-application prompts to improve communication
Customer service workflow to make applications on behalf of citizens and businesses who need to call you
Automatically routes applications to the correct team
Uses the branding from your existing website and services
Meets W3C Web Accessibility Standard and WCAG government accessibility requirements
Optimised to enable user-friendly applications on desktop and mobile devices
An ever growing roadmap – if you have a licensing need we havenʼt provided for weʼre open to expanding the product further!
Feature add ons for Licensed vehicles (Taxi Drivers) – adapted profiles to log and monitor vehicles
Feature add ons for Market Trader licensing (plots and pitches) such as asset layers for market stall plots, busking areas, or other location based application/licences, Calendars and attendance registers. Expansion of applicant profiles to include location and attendance information information
Helps councils achieve lower operating costs through channel shift for business and citizen-made licence applications
Integration/s with all existing back office systems, processes and payment providers
Two-way information flow to close the feedback loop and improve customer communication
Maintain control, track service levels and manage contracts
Facilitates the removal of legacy software, helps you to go paper-free
Improve transparency, customer satisfaction and council reputation
Customer service workflow to make applications on behalf of citizens and businesses who need to call you
Automatically routes applications to the correct team
User-centred, co-designed approach, enabling you to grow with the service
Secure, cloud-based hosting in the UK with fully compliant, fully pen tested data protection and privacy
No need for rekeying or manual intervention from staff, applications automatically enter your workflow through integration
Ask questions
Prior to making your purchase decision, you’ll no doubt be comparing us to other services. Feel free to drop us a line and ask us any questions — we’re always happy to help.
Book a demo
Request an informal, one-to-one demo with a member of the SocietyWorks team. We’ll listen to your needs as a council and show you how WasteWorks could work for you.
Choose the SocietyWorks Suite, our combined product option for councils that are committed to changing their relationship with residents across multiple service areas.
