ApplyWorks plans and pricing
ApplyWorks provides a highly usable front-end online workflow for processing citizensʼ and businessesʼ applications for licences, built to GOV.UK design standards, fully integrated with all line of business systems and equipped with a comprehensive application management system.
Lite
£10,000 per year
A lightweight version of ApplyWorks, branded to match your existing online environment, ideal for authorities looking to digitise simple application forms without the need for an accompanying case management system
ApplyWorks Lite can be used for a variety of services, such as for highway licence applications or compensation claims.
Lite enables you to map forms to the processes behind each service area and receive responses by email.
Essential
£15,000 per year
The Essential plan enables you to digitise simple ‘question and answer’ licence application forms, and comes with its own case management system.
Optional GOV.UK Notify integration is available if required.
Advanced
£30,000 per year
All the benefits of the ‘Essential’ plan, plus 1 integration into a system of your choice (such as a CRM or other back office system) for efficient notification of appropriate departments.
‘Advanced’ is ideal for councils needing to incorporate applications for multiple departments, connecting everything to a central system for back and forth dialogue and approval.
Premium
£46,000 per year
Where there is a need for specialised licensing features within complex service areas, ApplyWorks Premium enables councils to manage applications for the likes of market trader licensing or taxi licensing.
This ‘Premium’ plan provides functionality such as asset layers for plots and pitches, calendars and attendance registers.
Additional integrations (Advanced & Premium plans)
£10,000 per additional integration, per year*
Add additional integrations with other systems into your ApplyWorks service.
Payment provider integration
£5,000 per payment provider integration, per year.
Create a truly seamless customer experience by incorporating payments for your licensing or permits into your ApplyWorks service.
*Please note: A 10% discount on the total ApplyWorks annual fee will be applied for local authorities with a population of <200,000. A 20% discount will be applied for local authorities with a population of <100,000.
Contact enquiries@societyworks.org for more information.
Our prices include
Onboarding
Development
Training
Hosting
Maintenance
Second line support
Customers are invited to regular user groups for best practice knowledge sharing and continual product development.
Features
Online applications and payments for your authority, for a variety of residential and business purposes, from dropped kerbs and H-bar markings to trading licences, taxi licensing and skip hire
Cloud based hosting with seamless integration with major works, payment providers and CRM systems, such as Confirm, Civica Pay and Worldpay
Let citizens and businesses complete detailed and comprehensive applications online, with the ability to upload supporting information and required documentation
Uses geo-location technology and UPRNs to help citizens make accurate place-based applications
Allows applicants to log in and review the progress of an application through feedback loops with your integrated CRM or works system(s)
Adjust messaging with templated responses and in-application prompts to improve communication
Customer service workflow to make applications on behalf of citizens and businesses who need to call you
Automatically routes applications to the correct team
Uses the branding from your existing website and services
Meets W3C Web Accessibility Standard and WCAG government accessibility requirements
Optimised to enable user-friendly applications on desktop and mobile devices
An ever growing roadmap – if you have a licensing need we havenʼt provided for weʼre open to expanding the product further!
Feature add ons for Licensed vehicles (Taxi Drivers) – adapted profiles to log and monitor vehicles
Feature add ons for Market Trader licensing (plots and pitches) such as asset layers for market stall plots, busking areas, or other location based application/licences, Calendars and attendance registers. Expansion of applicant profiles to include location and attendance information information
Benefits
Helps councils achieve lower operating costs through channel shift for business and citizen-made licence applications
Integration/s with all existing back office systems, processes and payment providers
Two-way information flow to close the feedback loop and improve customer communication
Maintain control, track service levels and manage contracts
Facilitates the removal of legacy software, helps you to go paper-free
Improve transparency, customer satisfaction and council reputation
Customer service workflow to make applications on behalf of citizens and businesses who need to call you
Automatically routes applications to the correct team
User-centred, co-designed approach, enabling you to grow with the service
Secure, cloud-based hosting in the UK with fully compliant, fully pen tested data protection and privacy
No need for rekeying or manual intervention from staff, applications automatically enter your workflow through integration
Compare standard plans
Compare the features and functionality of our standard plans below. For a detailed breakdown of a tailored plan, please get in touch.
| Features | Lite | Essential | Advanced | Premium |
|---|---|---|---|---|
|
Price per year (3+1) Contracts renewed years 5 onwards subject to 15% discount |
£10,000 | £15,000 | £30,000 | £46,000 |
| ApplyWorks service with your authority’s domain and branding |
Yes |
Yes |
Yes |
Yes |
| Meets W3C Web Accessibility Standard and government accessibility requirements |
Yes |
Yes |
Yes |
Yes |
| Training | Online training | Online training | Online training | Online training |
| Under continuous development, with secure cloud hosting and maintenance |
Yes |
Yes |
Yes |
Yes |
| Simple and intuitive online applications interface |
Yes |
Yes |
Yes |
Yes |
| Automatically routes applications to the correct team | Email only |
Yes |
Yes |
Yes |
| Let users upload supporting information and required documentation |
Yes |
Yes |
Yes |
Yes |
| Optimised to enable user-friendly applications on desktop and mobile devices |
Yes |
Yes |
Yes |
Yes |
| Generate PDF summary of each application | Optional | Optional | Optional | Optional |
| Customer-focused language |
Yes |
Yes |
Yes |
Yes |
|
Take payments for applications and permits (only if using an add-on payment provider integration) |
Incurs extra cost | Incurs extra cost | Incurs extra cost | Incurs extra cost |
| GOV.UK Notify integration (if required) |
No |
Optional | Optional | Optional |
| Process form responses with a built-in case management system |
No |
Yes |
Yes |
Yes |
| Adjust messaging with templated responses and in-application prompts to improve communication |
No |
Yes |
Yes |
Yes |
| Customer service workflow to make applications on behalf of citizens and businesses who need to call you |
No |
Yes |
Yes |
Yes |
| Allow applicants to log in and review the progress of an application |
No |
Yes |
Yes |
Yes |
| Seamless integration into all major back office and CRM systems |
No |
No |
Yes |
Yes |
| Use geo-location technology and UPRNs to aid the creation of accurate place-based applications |
No |
No |
No |
Yes |
| Display asset layers for market stall plots, busking areas, or other location based application/licences |
No |
No |
No |
Yes |
| Use of calendars and attendance registers |
No |
No |
No |
Yes |
Business readiness and
scoping programme
Having worked with local authorities for over 20 years, we understand the pressures implementing new software or services can create.
We offer a business readiness and scoping programme, designed to support you in achieving manageable transitions throughout and after the implementation of your ApplyWorks service.
Our experienced service designers will work with you to design a programme that works with your local authority – engaging early with the departments that might be impacted by changes, exploring solutions that work across and between teams, identifying risks to be mitigated ahead of time, and delivering a clear set of requirements for your ApplyWorks instance, taking into consideration your specific needs and future service improvements.
Rapid review
£6,000 per year
A focused, 5-day evaluative programme to quickly understand your organisation’s readiness for digital change. We will help you to identify key risks, gaps and opportunities, and provide clear, prioritised actions that can be taken.
Deep dive
£12,000 per year
An in-depth, 10-day engagement for larger councils or authorities with the most complex needs. Working closely with your teams, we will help you to explore challenges in detail, assess readiness across multiple areas, and support you in shaping a clear and realistic approach to digital transformation.
Getting ready to buy
Ask questions
Prior to making your purchase decision, you’ll no doubt be comparing us to other services. Feel free to drop us a line and ask us any questions — we’re always happy to help.
Book a demo
Request an informal, one-to-one demo with a member of the SocietyWorks team. We’ll listen to your needs as a council and show you how WasteWorks could work for you.
Looking to procure multiple products?
Choose the SocietyWorks Suite, our combined product option for councils that are committed to changing their relationship with residents across multiple service areas.
