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How to buy

Find the service and plan to suit your organisation or request a callback and we’ll talk you through it.

FixMyStreet Pro plans and pricing

FixMyStreet Pro is provided as a cloud-hosted, managed and maintained service

Basic

£15,000 pa

The essential FixMyStreet Pro service, branded to look like your website, with useful tools to help you manage, moderate, shortlist and respond to reports – ideal for service areas transitioning to a paper free process.

Standard

£30,000 pa

Advanced featured FixMyStreet Pro service, with unlimited users, training, and 1 integration. Perfect for councils that may want to freshen up their front end reporting and push all reports through a central CRM.

Premium

£46,000 pa

The complete end-to-end FixMyStreet Pro service, designed for councils committed to changing their relationship with citizens. The Premium plan creates efficiencies for officers through integration with up to 2 systems, such as Alloy, Bartec, Confirm or Symology. Premium also allows you to display up to 10 asset layers on the map to further increase report accuracy and create savings by reducing duplication.

Premium Plus

£62,000 pa

Premium Plus brings all of the benefits of the Premium package, with up to 3 integrations with line of business systems and up to 10 asset layers.
To ensure you get the best out of FixMyStreet Pro the Premium Plus package includes a Business Readiness Evaluation. Delivered by our Product & Service Design Experts, we provide a collaborative approach to scope out a service that works for the council and its residents.

Our prices include

YesOnboarding
YesDevelopment
YesTraining
YesHosting
YesMaintenance
YesSecond line support

Customers are invited to regular user groups for best practice knowledge sharing and continual product development.

Compare plans

FixMyStreet Pro headline features
Features Basic Standard Premium Premium Plus
Price per year
Contracts renewed years 5 onwards subject to 15% discount
£15,000 £30,000 £46,000 £62,000
Achieve channel shift: FixMyStreet with your council’s domain and branding
Yes

Yes

Yes

Yes
Fully synchronised reporting across your own domain, the FixMyStreet app and FixMyStreet.com
Yes

Yes

Yes

Yes
Training Online documentation Online training for up to 8 staff Online training for up to 20 staff Online training for up to 20 staff
Signpost reports directly to Highways England and other authorities
Yes

Yes

Yes

Yes
Integration with back office systems: Alloy, Azure Active Directory B2C, Bartec, Confirm, Echo, Exor, Ezytreev, Mayrise, MS Dynamics, Roadworks.org, Salesforce, Street Manager, Symology, WDM
None
1 integration Up to 2 integrations (with completion photo via API)
Up to 3 integrations (with completion photo via API)
Reduce duplication by highlighting existing reports to citizens
No

Yes

Yes

Yes
Display asset layers (such as street lights, bins, UPRNs) on map
No

No

Yes

Yes
Business readiness evaluation
No

No

No

Yes

Features for citizens

Meets government accessibility requirements
Yes

Yes

Yes

Yes
Citizen-focused categories and language
Yes

Yes

Yes

Yes
Keep citizens updated on progress and completion with emails
Yes

Yes

Yes

Yes
Sign up for alerts on already reported issues
Yes

Yes

Yes

Yes
Simple and intuitive location finder to make accurately-placed reports
Yes

Yes

Yes

Yes
Let citizens upload photos of an issue for more detailed reports
Yes

Yes

Yes

Yes
Optionally allow citizens to send further updates and comments on existing reports
Yes

Yes

Yes

Yes
Optionally allow citizens to reopen their own reports
Yes

Yes

Yes

Yes
Account dashboard to review all reports that they’ve made
Yes

Yes

Yes

Yes
Allow citizens to report without creating an account if preferred (verify via email)
Yes

Yes

Yes

Yes
Prompt citizens about existing reports near theirs, to improve duplicate reporting rates
Yes

Yes

Yes

Yes
Optionally allow citizens to report anonymously
Yes

Yes

Yes

Yes
Keep citizens updated on progress and completion with text via GOV.UK Notify
Yes

Yes

Yes

Yes
Single sign-on integration (eg ‘My Council’ dashboard)
No

No

Yes

Yes

Features for administrators

Analyse and export management information reports via admin dashboard
Yes

Yes

Yes

Yes
Choice of Ordnance Survey or OpenStreetMap tiles
Yes

Yes

Yes

Yes
Simple role management – quickly assign custom sets of permissions in response to staff changes
Yes

Yes

Yes

Yes
Assign or reassign reports to inspectors from within the case management dashboard
Yes

Yes

Yes

Yes
Ability to create email templates per category and status
Yes

Yes

Yes

Yes
Two factor authentication (2FA) for added security measures
Yes

Yes

Yes

Yes
Ability to add different help text to each category
Yes

Yes

Yes

Yes
Disable reporting on emergency categories where you need the citizen to call
Yes

Yes

Yes

Yes
Optionally provide your councillors with access to your dashboard
Yes

Yes

Yes

Yes
Live heatmap reporting to understand category, seasonal and area-based trends
Yes

Yes

Yes

Yes
Single sign-on integration for staff accounts (eg Active Directory)
Yes

Yes

Yes

Yes
Street Manager planned works integration
No

Yes

Yes

Yes
Provide your own data to be used as an asset layer on the map (eg street lights, adopted roads, parks, bins and drains)
No

No

Yes

Yes
Use of your own custom map tiles
No

No

Yes

Yes
Use your own custom geocoder for local terminology road name searches
No

No

Yes

Yes
Use selected asset ID to determine which authority to send reports to
No

No

Yes

Yes

Features for customer service teams

To help with channel shift, call centre agents can report/edit reports on the customer’s behalf
Yes

Yes

Yes

Yes
Add other citizens to existing reports to receive email updates
Yes

Yes

Yes

Yes
Ability to moderate reports
Yes

Yes

Yes

Yes
Ability to close duplicate reports
Yes

Yes

Yes

Yes
Additional private categories available to the call centre only
Yes

Yes

Yes

Yes
Prevent reports on unadopted roads
No

No

Yes

Yes

Features for front-line inspectors

Reduce use of paper notes by letting inspectors build their own shortlists of reports
Yes

Yes

Yes

Yes
Inspectors can access and work through shortlisted reports without internet access
Yes

Yes

Yes

Yes
Inspectors can add photos showing the job is completed
Yes

Yes

Yes

Yes
Ability to re-categorise and re-route reports to other teams after inspection
Yes

Yes

Yes

Yes

The first annual invoice will be issued on commencement of the contract; subsequent invoices on the anniversary of the contract start date.

Getting ready to buy

1. Ask questions

Prior to making your purchase decision, you’ll no doubt be comparing us to other services. Feel free to drop us a line and ask us any questions — we’re always happy to help.

2. Book a demo

Request an informal, one-to-one demo with a member of the SocietyWorks team. We’ll listen to your needs as a council and show you how FixMyStreet Pro could work for you.

3. Ready to buy?

Check you’ve fulfilled all the requirements set out in the Government Digital Marketplace’s guidelines before going ahead and awarding the contract. Simple as that.

Looking to procure multiple products?

Choose the SocietyWorks Suite, our combined product option for councils that are committed to changing their relationship with residents across multiple service areas.

Contact us to discuss your needs


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