How to buy

Find the service and plan to suit your organisation or request a callback and we’ll talk you through it.

FixMyStreet Pro plans & pricing

Let us help you find the right FixMyStreet Pro plan for your local authority

Bronze
£10,000

The essential FixMyStreet Pro service, branded to look like your website, with useful tools to help you manage, moderate, shortlist and respond to reports – ideal for service areas transitioning to a paper free process.

Silver
£25,000

Advanced FixMyStreet Pro service, with unlimited users, training, and integration. Perfect for councils that may want to freshen up their front end reporting and push all reports through a central CRM.

Gold
£38,000

The complete end-to-end FixMyStreet Pro service, designed for councils committed to changing their relationship with citizens. Creates efficiencies for officers through perfect integration with systems such as Alloy, Bartec, Confirm or Symology and achieves savings through channel shift and reduced duplications.

Compare plans

FixMyStreet Pro headline features
Features Bronze Silver Gold
Price per year £10,000 £25,000 £38,000
Achieve channel shift: FixMyStreet with your council’s domain and branding Yes Yes Yes
Fully synchronised reporting across your own domain, the FixMyStreet app & FixMyStreet.com Yes Yes Yes
Training Online documentation Online training for up to 8 staff Online training for up to 20 staff
Signpost reports directly to Highways England and other authorities Yes Yes Yes
Integration with back office systems: Alloy, Azure Active Directory B2C, Bartec, Confirm, Echo, Exor, Ezytreev, Mayrise, MS Dynamics, Roadworks.org, Salesforce, Street Manager, Symology, WDM None 1 integration Up to 3 integrations (with completion photo via API)
Reduce duplication by highlighting existing reports to citizens No No Yes
Display asset layers (such as street lights, bins, UPRNs) on map No No Yes

Features for citizens

Meets government accessibility requirements Yes Yes Yes
Citizen-focused categories and language Yes Yes Yes
Keep citizens updated on progress and completion with emails Yes Yes Yes
Sign up for alerts on already reported issues Yes Yes Yes
Simple and intuitive location finder to make accurately-placed reports Yes Yes Yes
Let citizens upload photos of an issue for more detailed reports Yes Yes Yes
Optionally allow citizens to send further updates & comments on existing reports Yes Yes Yes
Optionally allow citizens to reopen their own reports Yes Yes Yes
Account dashboard to review all reports that they’ve made Yes Yes Yes
Optionally allow citizens to report without creating an account if preferred (verify via email) Yes Yes Yes
Prompt citizens about existing reports near theirs, to improve duplicate reporting rates Yes Yes Yes
Optionally allow citizens to report anonymously No Yes Yes
Single sign-on integration (eg ‘My Council’ dashboard) No No Yes
Keep citizens updated on progress and completion with text via GOV.UK Notify No No Yes

Features for administrators

Analyse and export management information reports via admin dashboard Yes Yes Yes
Choice of Ordnance Survey, Open Street Map or your own custom map tiles Yes Yes Yes
Use your own custom geocoder for local terminology road name searches Yes Yes Yes
Simple role management – quickly assign custom sets of permissions in response to staff changes Yes Yes Yes
Ability to create email templates per category and status Yes Yes Yes
Two factor authentication (2FA) for added security measures Yes Yes Yes
Ability to add different help text to each category Yes Yes Yes
Disable reporting on emergency categories where you need the citizen to call Yes Yes Yes
Provide your own UPRN asset layer to receive UPRN nearest to report No No Yes
Provide adopted roads as an asset layer No No Yes
Live heatmap reporting to understand category, seasonal and area-based trends No No Yes
Street Manager planned works integration No No Yes
Single sign-on integration for staff accounts (eg Active Directory) No No Yes
Use selected asset ID to determine which authority to send reports to No No Yes

Features for customer service teams

To help with channel shift, call centre agents can report/edit reports on the customer’s behalf Yes Yes Yes
Add other citizens to existing reports to receive email updates Yes Yes Yes
Ability to moderate reports Yes Yes Yes
Ability to close duplicate reports Yes Yes Yes
Additional private categories available to the call centre only No No Yes
Prevent reports on unadopted roads No No Yes

Features for front-line inspectors

Reduce use of paper notes by letting inspectors build their own shortlists of reports Yes Yes Yes
Inspectors can access and work through shortlisted reports without internet access Yes Yes Yes
Inspectors can add photos showing the job is completed Yes Yes Yes
Ability to re-categorise and re-route reports to other teams after inspection Yes Yes Yes
Allow a subset of community ‘super user’ citizens to instruct defects directly No Yes Yes

Getting ready to buy

1. Join a webinar

Book yourself onto our next webinar. It’s the quickest, easiest way to find out which FixMyStreet Pro plan is right for your organisation.

2. Ask questions

Prior to making your purchase decision, you’ll no doubt be comparing us to other services. Feel free to drop us a line and ask us any questions — we’re always happy to help.

3. Ready to buy?

Check you’ve fulfilled all the requirements set out in the Government Digital Marketplace’s guidelines before going ahead and awarding the contract. Simple as that.

See the full spec for FixMyStreet Pro on G-Cloud

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