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Find the service and plan to suit your organisation or request a callback and we’ll talk you through it.
FixMyStreet Pro is provided as a cloud-hosted, managed and maintained service
Basic
£15,000 pa
The essential FixMyStreet Pro service, branded to look like your website, with useful tools to help you manage, moderate, shortlist and respond to reports – ideal for service areas transitioning to a paper free process.
Standard
£30,000 pa
Advanced featured FixMyStreet Pro service, with unlimited users, training, and 1 integration. Perfect for councils that may want to freshen up their front end reporting and push all reports through a central CRM.
Premium
£46,000 pa
The complete end-to-end FixMyStreet Pro service, designed for councils committed to changing their relationship with citizens. The Premium plan creates efficiencies for officers through integration with up to 2 systems, such as Alloy, Bartec, Confirm or Symology. Premium also allows you to display up to 10 asset layers on the map to further increase report accuracy and create savings by reducing duplication.
Premium Plus
£62,000 pa
Premium Plus brings all of the benefits of the Premium package, with up to 3 integrations with line of business systems and up to 10 asset layers.
To ensure you get the best out of FixMyStreet Pro the Premium Plus package includes a Business Readiness Evaluation. Delivered by our Product & Service Design Experts, we provide a collaborative approach to scope out a service that works for the council and its residents.
Customers are invited to regular user groups for best practice knowledge sharing and continual product development.
| Features | Basic | Standard | Premium | Premium Plus |
|---|---|---|---|---|
|
Price per year Contracts renewed years 5 onwards subject to 15% discount |
£15,000 | £30,000 | £46,000 | £62,000 |
| Achieve channel shift: FixMyStreet with your council’s domain and branding |
Yes |
Yes |
Yes |
Yes |
| Fully synchronised reporting across your own domain, the FixMyStreet app and FixMyStreet.com |
Yes |
Yes |
Yes |
Yes |
| Training | Online documentation | Online training for up to 8 staff | Online training for up to 20 staff | Online training for up to 20 staff |
| Signpost reports directly to Highways England and other authorities |
Yes |
Yes |
Yes |
Yes |
| Integration with back office systems: Alloy, Azure Active Directory B2C, Bartec, Confirm, Echo, Exor, Ezytreev, Mayrise, MS Dynamics, Roadworks.org, Salesforce, Street Manager, Symology, WDM |
None |
1 integration |
Up to 2 integrations (with completion photo via API) |
Up to 3 integrations (with completion photo via API) |
| Reduce duplication by highlighting existing reports to citizens |
No |
Yes |
Yes |
Yes |
| Display asset layers (such as street lights, bins, UPRNs) on map |
No |
No |
Yes |
Yes |
| Business readiness evaluation |
No |
No |
No |
Yes |
Features for citizens |
||||
| Meets government accessibility requirements |
Yes |
Yes |
Yes |
Yes |
| Citizen-focused categories and language |
Yes |
Yes |
Yes |
Yes |
| Keep citizens updated on progress and completion with emails |
Yes |
Yes |
Yes |
Yes |
| Sign up for alerts on already reported issues |
Yes |
Yes |
Yes |
Yes |
| Simple and intuitive location finder to make accurately-placed reports |
Yes |
Yes |
Yes |
Yes |
| Let citizens upload photos of an issue for more detailed reports |
Yes |
Yes |
Yes |
Yes |
| Optionally allow citizens to send further updates and comments on existing reports |
Yes |
Yes |
Yes |
Yes |
| Optionally allow citizens to reopen their own reports |
Yes |
Yes |
Yes |
Yes |
| Account dashboard to review all reports that they’ve made |
Yes |
Yes |
Yes |
Yes |
| Allow citizens to report without creating an account if preferred (verify via email) |
Yes |
Yes |
Yes |
Yes |
| Prompt citizens about existing reports near theirs, to improve duplicate reporting rates |
Yes |
Yes |
Yes |
Yes |
| Optionally allow citizens to report anonymously |
Yes |
Yes |
Yes |
Yes |
| Keep citizens updated on progress and completion with text via GOV.UK Notify |
Yes |
Yes |
Yes |
Yes |
| Single sign-on integration (eg ‘My Council’ dashboard) |
No |
No |
Yes |
Yes |
Features for administrators |
||||
| Analyse and export management information reports via admin dashboard |
Yes |
Yes |
Yes |
Yes |
| Choice of Ordnance Survey or OpenStreetMap tiles |
Yes |
Yes |
Yes |
Yes |
| Simple role management – quickly assign custom sets of permissions in response to staff changes |
Yes |
Yes |
Yes |
Yes |
| Assign or reassign reports to inspectors from within the case management dashboard |
Yes |
Yes |
Yes |
Yes |
| Ability to create email templates per category and status |
Yes |
Yes |
Yes |
Yes |
| Two factor authentication (2FA) for added security measures |
Yes |
Yes |
Yes |
Yes |
| Ability to add different help text to each category |
Yes |
Yes |
Yes |
Yes |
| Disable reporting on emergency categories where you need the citizen to call |
Yes |
Yes |
Yes |
Yes |
| Optionally provide your councillors with access to your dashboard |
Yes |
Yes |
Yes |
Yes |
| Live heatmap reporting to understand category, seasonal and area-based trends |
Yes |
Yes |
Yes |
Yes |
| Single sign-on integration for staff accounts (eg Active Directory) |
Yes |
Yes |
Yes |
Yes |
| Street Manager planned works integration |
No |
Yes |
Yes |
Yes |
| Provide your own data to be used as an asset layer on the map (eg street lights, adopted roads, parks, bins and drains) |
No |
No |
Yes |
Yes |
| Use of your own custom map tiles |
No |
No |
Yes |
Yes |
| Use your own custom geocoder for local terminology road name searches |
No |
No |
Yes |
Yes |
| Use selected asset ID to determine which authority to send reports to |
No |
No |
Yes |
Yes |
Features for customer service teams |
||||
| To help with channel shift, call centre agents can report/edit reports on the customer’s behalf |
Yes |
Yes |
Yes |
Yes |
| Add other citizens to existing reports to receive email updates |
Yes |
Yes |
Yes |
Yes |
| Ability to moderate reports |
Yes |
Yes |
Yes |
Yes |
| Ability to close duplicate reports |
Yes |
Yes |
Yes |
Yes |
| Additional private categories available to the call centre only |
Yes |
Yes |
Yes |
Yes |
| Prevent reports on unadopted roads |
No |
No |
Yes |
Yes |
Features for front-line inspectors |
||||
| Reduce use of paper notes by letting inspectors build their own shortlists of reports |
Yes |
Yes |
Yes |
Yes |
| Inspectors can access and work through shortlisted reports without internet access |
Yes |
Yes |
Yes |
Yes |
| Inspectors can add photos showing the job is completed |
Yes |
Yes |
Yes |
Yes |
| Ability to re-categorise and re-route reports to other teams after inspection |
Yes |
Yes |
Yes |
Yes |
The first annual invoice will be issued on commencement of the contract; subsequent invoices on the anniversary of the contract start date.
1. Ask questions
Prior to making your purchase decision, you’ll no doubt be comparing us to other services. Feel free to drop us a line and ask us any questions — we’re always happy to help.
2. Book a demo
Request an informal, one-to-one demo with a member of the SocietyWorks team. We’ll listen to your needs as a council and show you how FixMyStreet Pro could work for you.
3. Ready to buy?
Check you’ve fulfilled all the requirements set out in the Government Digital Marketplace’s guidelines before going ahead and awarding the contract. Simple as that.
Choose the SocietyWorks Suite, our combined product option for councils that are committed to changing their relationship with residents across multiple service areas.
Schedule your one-to-one demo
Request a demo