Find the service and plan to suit your organisation or request a callback and we’ll talk you through it.
FixMyStreet Pro is provided as a cloud-hosted, managed and maintained service.
Essential
£15,000 per year
The essential FixMyStreet Pro service, branded to look like your website, with useful tools to help you manage, moderate, shortlist and respond to reports, including the ability to suggest potential duplicate reports to users to prevent unnecessary reporting.
‘Essential’ is ideal for service areas transitioning to a paper free process.
Advanced
£30,000 per year
Advanced featured FixMyStreet Pro service, with all the benefits of the ‘Essential’ plan, and 1 integration with a system of your choice.
Perfect for councils that want to freshen up their front end reporting and push all reports through a central CRM system.
Includes an integration with Street Manager and GOV.UK Notify if required.
Premium
£46,000 per year
The complete end-to-end FixMyStreet Pro service, designed for councils committed to changing their relationship with citizens.
‘Premium’ gives you all of the advanced features of FixMyStreet Pro and creates efficiencies for officers through integration with up to 2 systems, such as Alloy, Bartec, Confirm and Symology, or a Single Sign On system of your choice.
‘Premium’ also allows you to display up to 10 asset layers on the map to further increase report accuracy and reduce duplication.
Premium Plus
£56,000 per year
Ideal for authorities using multiple systems to manage different service areas.
‘Premium Plus’ enables you to integrate with your choice of up to 3 business systems and display up to 15 asset layers on the map.
Building on over 17 years’ experience of developing FixMyStreet in conjunction with our local authority clients, we have a strong understanding of what is and isn’t needed by councils of all shapes and sizes when it comes to citizen-facing reporting software for street, highways and environment issues.
As a result, we are in a position to offer tailored plans and pricing for FixMyStreet Pro to suit the needs of different types of organisations while keeping costs to a minimum.
FixMyStreet Pro
Add 1 integration into a line of business system
+£18,750 per year
FixMyStreet Pro
FixMyStreet Pro
Population under 150,000
Please note: For clients which set up and run their own Open311 integration, a cost reduction of £18,750 per annum will be applied in the fees quoted (where a package includes an integration).
Customers are invited to regular user groups for best practice knowledge sharing and continual product development.
Compare the features and functionality of our standard plans below. For a detailed breakdown of a tailored plan, please get in touch.
| Features | Essential | Advanced | Premium | Premium Plus |
|---|---|---|---|---|
| Price per yearContracts renewed years 5 onwards subject to 15% discount | £15,000 | £30,000 | £46,000 | £56,000 |
| FixMyStreet Pro with your authority’s domain and branding | Yes | Yes | Yes | Yes |
| Fully synchronised reporting across your own domain, the FixMyStreet app and FixMyStreet.com | Yes | Yes | Yes | Yes |
| Training | Online training | Online training | Online training | Online training |
| Automatically route reports nationally based on location and category of problem | Yes | Yes | Yes | Yes |
| Suggest potential duplicate reports to users within a customisable radius and encourage them to subscribe to the existing report instead of re-reporting | Yes | Yes | Yes | Yes |
| Integration/s with back office and single sign on systems, e.g.: Abavus, Alloy, Azure Active Directory, Bartec, Confirm, Continental Landscapes, Echo, Esri, EvoClaim, Exor, Ezytreev, Jadu, Kaarbontech, Mayrise, MS Dynamics, One Network, Salesforce, Symology, WDM | None | 1 integration | Up to 2 integrations | Up to 3 integrations |
| Street Manager planned works integration (if required) | No | Yes | Yes | Yes |
| GOV.UK Notify integration (if required) | No | Yes | Yes | Yes |
| Display asset layers (such as street lights, bins, UPRN) on map | None | None | Up to 10 asset layers | Up to 15 asset layers |
| Integrate with parish and town councils, as well as contractors and external bodies | No | No | Yes | Yes |
Features for citizens |
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| Meets government accessibility requirements | Yes | Yes | Yes | Yes |
| Citizen-focused categories and language | Yes | Yes | Yes | Yes |
| Keep citizens updated on progress and completion with emails | Yes | Yes | Yes | Yes |
| Sign up for alerts on already reported issues | Yes | Yes | Yes | Yes |
| Simple and intuitive location finder to make accurately-placed reports | Yes | Yes | Yes | Yes |
| Let citizens upload photos of an issue for more detailed reports | Yes | Yes | Yes | Yes |
| Optionally allow citizens to send further updates and comments on existing reports | Yes | Yes | Yes | Yes |
| Optionally allow citizens to reopen their own reports | Yes | Yes | Yes | Yes |
| Account dashboard to review all reports that they’ve made | Yes | Yes | Yes | Yes |
| Allow citizens to report without creating an account if preferred (verify via email) | Yes | Yes | Yes | Yes |
| Prompt citizens about existing reports near theirs, to improve duplicate reporting rates | Yes | Yes | Yes | Yes |
| Optionally allow citizens to report anonymously | Yes | Yes | Yes | Yes |
| Keep citizens updated on progress and completion with text via GOV.UK Notify | No | Yes | Yes | Yes |
| Single sign-on integration (eg ‘My Council’ dashboard) | No | No | Yes | Yes |
Features for administrators |
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| Analyse and export management information reports via admin dashboard | Yes | Yes | Yes | Yes |
| Choice of Ordnance Survey or OpenStreetMap tiles | Yes | Yes | Yes | Yes |
| Simple role management – quickly assign custom sets of permissions in response to staff changes | Yes | Yes | Yes | Yes |
| Assign or reassign reports to inspectors from within the case management dashboard | Yes | Yes | Yes | Yes |
| Ability to create email templates per category and status | Yes | Yes | Yes | Yes |
| Two factor authentication (2FA) for added security measures | Yes | Yes | Yes | Yes |
| Ability to add different help text to each category | Yes | Yes | Yes | Yes |
| Disable reporting on emergency categories where you need the citizen to call | Yes | Yes | Yes | Yes |
| Optionally provide your councillors with access to your dashboard | Yes | Yes | Yes | Yes |
| Live heatmap reporting to understand category, seasonal and area-based trends | Yes | Yes | Yes | Yes |
| Forms and applications for basic reporting and application processes | Yes | Yes | Yes | Yes |
| Hide categories and/or subcategories from the public to be used only by internal staff | Yes | Yes | Yes | Yes |
| Street Manager planned works integration | No | Yes | Yes | Yes |
| Single sign-on integration for staff accounts (e.g. Active Directory) | No | No | Yes | Yes |
| Provide your own data to be used as an asset layer on the map (eg street lights, adopted roads, parks, bins and drains) | No | No | Yes | Yes |
| Use of your own custom map tiles | No | No | Yes | Yes |
| Use your own custom geocoder for local terminology road name searches | No | No | Yes | Yes |
| Use selected asset ID to determine which authority to send reports to | No | No | Yes | Yes |
Features for customer service teams |
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| To help with channel shift, call centre agents can report/edit reports on the customer’s behalf | Yes | Yes | Yes | Yes |
| Add other citizens to existing reports to receive email updates | Yes | Yes | Yes | Yes |
| Ability to moderate reports | Yes | Yes | Yes | Yes |
| Ability to close duplicate reports | Yes | Yes | Yes | Yes |
| Additional private categories available to the call centre only | Yes | Yes | Yes | Yes |
| Prevent reports on unadopted roads | No | No | Yes | Yes |
Features for front-line inspectors |
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| Reduce use of paper notes by letting inspectors build their own shortlists of reports | Yes | Yes | Yes | Yes |
| Inspectors can access and work through shortlisted reports without internet access | Yes | Yes | Yes | Yes |
| Ability to re-categorise and re-route reports to other teams after inspection | Yes | Yes | Yes | Yes |
| Inspectors can add photos showing the job is completed (integration dependant) | No | Yes | Yes | Yes |
The first annual invoice will be issued on commencement of the contract; subsequent invoices on the anniversary of the contract start date.
1. Ask questions
Prior to making your purchase decision, you’ll no doubt be comparing us to other services. Feel free to drop us a line and ask us any questions — we’re always happy to help.
2. Book a demo
Request an informal, one-to-one demo with a member of the SocietyWorks team. We’ll listen to your needs as a council and show you how FixMyStreet Pro could work for you.
3. Ready to buy?
Check you’ve fulfilled all the requirements set out in the Government Digital Marketplace’s guidelines before going ahead and awarding the contract. Simple as that.
Choose the SocietyWorks Suite, our combined product option for councils that are committed to changing their relationship with residents across multiple service areas.
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