By making it easier to report problems online, FixMyStreet Pro helps councils to improve the citizen experience, achieve channel shift and create savings.
FixMyStreet Pro is the nimble, configurable street and environment reporting solution that integrates with any council system – and brings savings from day one.
From potholes and fly-tipping to dog fouling and broken street lights, FixMyStreet Pro makes handling street and environment issues much easier thanks to its handy inspector tools and intelligent integration with all lines of business systems.
Automatically suggest existing nearby reports to citizens on the map, so they don’t double-report the issue.
Add or remove categories and asset layers as the need arises, set templated responses and route each report to the correct team.
Avoid costly follow up calls and improve customer satisfaction by implementing automated updates. Inspectors can even upload photos to visually show the citizen how their issue’s been fixed.
Seamless integration into any and all case management systems to eliminate manual processes and improve the flow of data. You might even be able to get rid of some of your current legacy software.
Move your residents away from expensive telephone calls and emails with a digital front door to reporting that anyone can use. Help your team go paper-free, too.
Extract report data by ward, status, category and date. Track service levels and identify trends with internal dashboards and visual heatmaps.
— Tracy Eaton, Customer Experience Account Manager, Buckinghamshire Council
All the benefits of FixMyStreet.com’s focus on usability, integrated directly into any and all of your management systems to create an end-to-end reporting process that’s as smooth as possible for the report-maker, and for council staff.
With highly accurate map selection that detects for the citizen where the report needs to go.
Works seamlessly on smartphones, tablets and desktop computers, or use our mobile apps for iOS and Android.
Citizens can follow the defect on the path to completion, building trust in their local council.
An open and transparent approach to issue reporting with the option to subscribe to other people’s reports.
No searching high and low for where to make a report and no long forms to fill in. Just simple, intuitive and efficient service.
View all reports in one neat and tidy place. If you have another SocietyWorks service, reports made via that will be visible too.
With a continuously improving development roadmap, our commitment is to reflect user needs and requirements on your behalf. Let us shoulder the responsibility for keeping your street and highways reporting service up to date and up to scratch.
First, we’ll work together to install the service that’s going to transform the way you handle streets and highways from now on, for you and for your residents.
Long after installation, we’ll continue to collaborate with you on your instance of FixMyStreet Pro, allowing you to grow with the service.