A self-service version of FixMyStreet especially for parish and town councils.
Set up an easy way for local people to report local problems within your area and keep report-makers informed on progress using the FixMyStreet platform.
Run your own reporting service via FixMyStreet and work in unison with principal authorities.
FixMyStreet for Parish & Town Councils is a low-cost, self-service offering from SocietyWorks, enabling parish and town councils to run their own reporting service via FixMyStreet and unifying councils at all levels.
When our parent charity mySociety built FixMyStreet in 2007, it was with the belief that reporting local street, highway and environment faults online to the correct people should be as easy as possible for members of the public – and for the authorities receiving the reports.
The complex structure of local government makes it difficult for members of the public to know who’s responsible for reports, leading to misreporting, duplication and manual intervention, all of which cost councils money and discourage continued community engagement.
Over the years we’ve developed a robust understanding of what is and isn’t needed by councils of all shapes and sizes when it comes to public-facing reporting software. Alongside the national FixMyStreet service we have our FixMyStreet Pro solution, trusted by local authorities and other public sector bodies throughout the UK.
Now, with FixMyStreet for Parish & Town Councils, we are able to truly unite all tiers of local government and other public service providers, with everyone using only what they need.
Building on over 18 years of experience, FixMyStreet for Parish & Town Councils enables even the smallest local councils to offer a user-friendly and responsive reporting service to local residents for issues relating to anything from park maintenance and public toilets to grit bins and street lighting.
Add your logo to a parish page on FixMyStreet from which local people can make reports, accessible on any device.
Choose and edit your own categories whenever you like, have reports sent straight to you, and update users on progress.
See exactly what’s being reported in your area, manage report statuses and analyse trends.
Existing reports shown on the map for transparency help to strengthen reputation by demonstrating responsiveness.
Automated triaging of reports between authorities helps to eliminate misreporting and duplication of effort.
Save time and money by replacing manual processes and removing reliance on fielding reports from upper tier authorities.
View our FAQs first, and if your question is not answered there, then please send us a message and we’ll get right back to you.
SocietyWorks is Cyber Essentials Plus certified.
Our services are hosted on our parent charity mySociety’s scalable, automated and secure server platform, built on over 20 years’ experience of developing and operating well-known, high-traffic civic engagement services.
We offer fully GDPR-compliant, fully pen tested data protection and privacy.