Our services aren’t just built with citizens and customer contact centres in mind; we offer a complete set of tools for highways and environment inspectors to update reports when they’re out and about.
We’ll help you get set up as part of the on-boarding process to assign individual rules for each type of report category for severity, urgency of response and what type of inspection might be required – all of which can be done automatically.
— Bath & North East Somerset Council
For those issues where you need to send a highways or environment inspector out to take a look we make it really easy for them to plan and carry out their work.
Each inspector can assign and shortlist tasks by area and task to easily plan their walk route for the day. With full access to the service dashboard they can update reports and send messages to residents directly from their smartphone or tablet. In areas of poor connectivity the service works offline, updating reports when they return to the office.
To improve communication, inspectors and contact centre staff can add estimated completion dates and timescales on open reports.
And by displaying photographic evidence back to residents that the work is completed with inspector photo uploads you can cut down on follow up calls and have a clear audit trail for all to see.