We'll fit in with whatever services you have in place today.
From highways and waste management to FOI and licence applications, we’ll simplify how all of your existing systems connect with each other; providing one front door for your citizens to make reports and making sure all of your data flows between different systems.
Designed to plug directly into your current line of business systems – whether that’s asset management services like Confirm or Alloy, in-cab software systems like Veolia or Bartec, or government services like GOV.UK Notify – we’ll help you to eliminate manual processes through seamless integration which dramatically improves customer workflow.
If you’ve spent time managing or working with council IT systems, you’ll know that they can often be difficult to use, out of date — at worst, a jumble of different services that don’t always play nicely with one another.
Over time, this can result in some unfavourable outcomes: duplication of effort, report rekeying, miscommunication — or issues being missed altogether.
We can help you do away with all that and provide a simple, modern, user-centred software solution that plugs into the systems you’ve already invested in. Best of all, it provides the opportunity to simplify and redesign your existing set-ups.
You might even be able to get rid of some of your current legacy software, saving even more money — or at least bypass the less user-friendly parts.
We build everything to be flexible, so no matter what combination of services you use, it can work with your existing workflow.
Even better, if you’re using more than one SocietyWorks service, your citizens will be able to see each of their reports in the same place, no matter which channel they’re made through.