Use our simple case management tools as a standalone service — or we can plug it directly into your existing systems
If you’ve already invested time and money into a CRM system like MS Dynamics or Salesforce, you’ll be glad to know that FixMyStreet Pro can work seamlessly with it.
FixMyStreet Pro makes it easy to ensure that reports are raised and sent to the correct team without any intervention that in most cases you’ll never need to manage individual jobs – so much happens automatically.
But when you do need to intervene and provide additional detail or resolve a more difficult issue then everything is available to you contact, inspection and frontline staff members on the devices they normally use.
FixMyStreet Pro can synchronise all of your information on reports across multiple services and line of business systems giving a complete, accurate and up to date picture of every job – changes made in one system are automatically updated and reflected directly in the other.
Or if you prefer it can do all of this in the background ensuring your existing CRM service is where you staff keep track of what’s going on.
You decide and manage which types of reports can be made, where they are sent to, and how to respond; all from your admin dashboard — without incurring any additional development costs.
Once we’ve set your service up with each line of business integration you can manage everything from one place. Within the admin section you can set up and change user roles, grant an unlimited number of staff access to just the information they need.
We now offer two-factor authentication for staff roles, so you can be sure of security even when staff access the service remotely.
It’s easy to group, rename and disable categories, and customise category rules and auto responses. You can be sure to give a clear indication of expected time to resolve back to your residents, with clear updates on what to expect next at each stage all automatically.