Smart technology for managing reports from citizens.
Your customer services teams can use our solutions to create reports, requests or applications on behalf of citizens who can’t use digital channels.
Customer services teams enjoy the same user experience as everyone else when acting on behalf of citizens who require more support or cannot access digital channels.
We know that there will be some instances whereby information shared by citizens needs to be moderated by you – this can be done easily from within the dashboard.
Make certain categories available only to your staff users for handling emergency issues or more sensitive reports.
Display messaging within your solution’s workflow to help manage expectations, explain out of hours proceedures and divert genuine emergencies.
— Jim Cowan, Waste Services Contract Manager at Bromley Council
Especially useful for smaller councils or public bodies who don’t have a case management system of their own.
Access and analyse all the data stored within your SocietyWorks solution, or export it to be analysed within another system. Identify trends via a live heat map, too.
Assign or reassign reports to your inspectors from within the administration dashboard. Reports can be self-assigned too, if you prefer.
Reports can be re-categorised and re-routed to other teams after inspection whenever necessary.
Give your on-the-ground teams the ability to access and work through shortlisted reports even without internet access.