If you’ve already invested time and money into a CRM system like MS Dynamics or Salesforce, you’ll be glad to know that our services can work seamlessly with it.
But if you don’t have an external case management system, you can make use of our intelligent case management tools to manage your reports from the front-end.
— James Green, Service Designer, B&NES Council
By integrating with your case management system(s), we make sure that reports are raised and sent to the correct team automatically, without the need for any manual intervention from staff.
For those occasions when you do need to intervene and provide additional detail or resolve a more difficult issue, then everything is available to your contact, inspection and frontline staff members on the devices they normally use – there’s even offline support so that reports can be updated on-the-go.
We can synchronise all of your information on reports across multiple services and line of business systems, giving a complete, accurate and up to date picture of every job. Changes made in one system are automatically updated and reflected directly in the other.
For councils that don’t have an external case management system, our in-service case management tools enable you to receive, manage and respond to reports directly from the front-end.
View, filter and export your reports, assign or reassign inspectors and send updates to report-makers to close the feedback loop.