Blog posts about procurement

Return to latest posts

feet on each side of a yellow line in the road

FixMyStreet Pro: 2019 in review

What a year it’s been for FixMyStreet Pro, now the official street reporting system for 21 authorities across the country.

Growth…

During 2019 we’ve welcomed Bexley, Cheshire East, Hackney, Northamptonshire, Hounslow Highways, Westminster, Island Roads (Isle of Wight), Peterborough, and now Transport for London to the list of Pro clients.

In all, that adds up to 6.5 million residents who can now report problems such as potholes, faulty street lights or vandalism, either on FixMyStreet.com or on their councils’ own websites.

And if you consider that TfL covers all of Greater London, a further 7.5 million residents and countless commuters, tourists and visitors to the city are also covered for reporting on overground and underground stations, red routes, bus stops, etc.

In all cases, reports pass directly into the authorities’ internal systems, making for swift resolution and the ability to keep the report-maker informed of progress at every step.

…and improvement

It hasn’t been all about expansion, though. This year, we’ve also been adding further features for councils to the FixMyStreet Pro offering. It’s worth noting, perhaps, that improvements for councils always translate into improvements for residents too, either in terms of quicker report processing, better status updates, or public money saved — and often all three.

Here’s a rundown of the new features we’ve introduced this year:

Getting out and about

We attended Highways UK in Brum and the LGA conference in Bournemouth — it was good to meet so many of our clients and those considering whether FixMyStreet Pro might be a good fit for their needs.

And we were delighted to meet up with residents in Westminster and let them put the FixMyStreet to test while we watched and learned.

Residents testing FixMyStreet prototypes

 

Looking forward to 2020

We’ve already been carrying out some research with client authorities, and we’ll be continuing this work into the new year. We also have some development planned.

  • Conducting user testing to see how people use the input forms, what might be confusing and how this can be addressed…
  • …and further user testing to observe how people use FixMyStreet on mobile devices.
  • We’ll be talking to District Councils to see how their needs differ from other authorities, and how we can meet those needs.
  • Meanwhile we’ll be giving the FixMyStreet app a much-needed update.
  • We’ll make it easier for staff to add the email address of someone who requests updates on an existing report.
  • And lots more!

We’re really looking forward to getting our teeth into these features and then rolling them out to our client councils in 2020.

The FixmyStreet Pro team


Image: Nadine Shaabana

Find FixMyStreet Pro on GCloud 9

We are happy to confirm that FixMyStreet Professional (the service formerly known as FixMyStreet for Councils) has been accepted onto the GCloud9 procurement framework.
Why is this important?

Using GCloud9, which is overseen by the Crown Commercial Service, removes much of the admin burden from public sector teams who are seeking to procure cloud based software and makes it easier to get down to the question of who has the best product for their needs.

What is FixMyStreet Pro?

FixMyStreet Pro represents the outcome of our co-design project with Oxfordshire County Council to take our popular FixMyStreet platform and build in a new set of features that genuinely made it as useful as possible for their staff (and Council staff all over the UK).

With a focus on retaining the user focused design and approach FixMyStreet was known for we have added or improved functionality for Council customer service staff and introduced a whole new set of tools to support Council inspectors including the ability to manage their tasks from within the app and to work offline when out and about.

This project has also made some improvements to the wider user experience for citizens with new front-end features being added all the time based on user research and feedback.

Want to learn more?

You can find out more about the service over on the GCloud Digital Marketplace or check out our own product pages where you can also get in touch with us if you would like to see a demonstration of the service or learn more about how we might be able to help.

FixMyStreet Pro blog

FixMyStreet Pro is the street & environment reporting service that integrates with any council system.

Join our newsletter

Be the first to know about FixMyStreet-related launches and events, surprising stats, and digital breakthroughs.

Join one of our regular webinars

Show webinar schedule

Schedule your one-to-one demo

Request a callback

See FixMyStreet Pro for yourself

Try our live demo