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SocietyWorks sprint notes for 2 - 15 February 2021

Sprint notes: 2 – 15 February 2021

Days are getting longer, nights are getting shorter and the SocietyWorks sprints are getting busier! Here’s a summary of what we’ve been up to recently.

Working on waste…

If you’ve been following our sprint notes closely, you’ll know that we’ve commenced phase 2 of developing Bromley Council’s new waste service. This sprint we delved a bit deeper into the different APIs we’ll be using, and drafted a technical specification that we shared with Bromley and the third parties involved to get their feedback. We do this because, as part of our processes, we like to make sure we prepare fully, rather than jumping straight into code. This makes for a smoother roll-out, and is also an opportunity for the our customers and any relevant parties to raise any potential issues that may need to be addressed. 

We also continued our work on Peterborough City Council’s new waste service, which involves an intelligent integration with Bartec. It’s coming along nicely and we’ll have more to update you on in the near future.

…and on FixMyStreet Pro, of course

On the FixMyStreet Pro side of things, we worked on several smaller work orders this sprint, including projects for London Borough of Bexley and Bath & North East Somerset Council.

We also looked at how we can roll-out the functionality to send an email when a user is subscribed to a report by council staff on a wider scale – this is something we’ve already built with Oxfordshire County Council, but we see real value in it, so we would like to offer it to all of our council partners. Let us know if this interests you.

Plus, we caught up with our friends at Buckinghamshire Council about how they’ve been getting on with FixMyStreet Pro, which they first switched to back in 2018. We were thrilled to learn that, as the service has improved the user experience for citizens when making a report online, calls to the Council have decreased by 49%, saving Buckinghamshire more than £32,000 per year. Not bad, eh? If you’d like to learn more, we wrote a blog post here.

Giving ourselves more credit

As a team, we’re all really proud of what we do and why we do it, and yet very rarely do we shout about it. Now that our new Marketing & PR Manager Sally is here, we’re going to change this. To that end, we’ve been busy preparing submissions for entering a few awards in the areas of system integration and digital transformation – two things that we live and breathe here at SocietyWorks. Keep your fingers crossed for us, and watch this space!

Growing the team

Sally’s not going to be the new person for very much longer; this sprint saw us conducting interviews for a new Project Manager role. We’re all very excited about this new addition to the team, and we’ll be sure to introduce you as soon as they get started!

Image: Max Conrad on Unsplash

Sprint notes 19 Jan - 1 Feb Featured Image

Sprint notes: 19 Jan – 1 Feb 2021

There’s been lots happening during the second sprint of the year – here’s what the SocietyWorks team has been working on.

Waste product development 

We’re very excited to have started phase two of our work on Bromley’s waste product, which includes incorporating green garden waste and payments into the service. 

We’re working closely with the team at Bromley, Capita and Veolia to create this new system.  Currently, we’re designing the prototypes for the citizen forms to understand what information we’ll need to capture and how to make this as easy as possible for the user to fill in.

Client feedback

In other waste-related news, we’ve been speaking to a few of our clients to get their feedback on features and pricing for our general waste product. We’ll also have a new name for the product confirmed in the next few weeks! If you’re interested in learning more about our new waste service, drop us a line.

GOV.UK Notify

Also this sprint, we’ve applied the finishing touches to the GOV.UK Notify work we’ve been doing for Hackney. This new service is going live on the 4th Feb and is available to all FixMyStreet Pro Gold clients – find out more about how to buy here.

Cookie banners

A hangover task from just before Christmas, we ticked updating client cookie banners off our list this sprint, making sure they’re all as up-to-date as possible.

Marketing and social media

Our new Marketing & PR Manager Sally has been getting her feet under the table and is looking at our overall Marketing goals for the next 3 years, as well as the best ways to spread the news about all the good work we do. You might have noticed during the last sprint that we now have a SocietyWorks LinkedIn account, a SocietyWorks Twitter account and a FixMyStreet Instagram page – go give us a follow!

Internal processes

We’ve taken some time this sprint to look at our internal processes, including how we operate and organise the sprint itself. This is something we’re going to be mixing up a little over the next few weeks – we’ll let you know how it goes!

User groups

Last but definitely not least, with it being February already (we know, we’re shocked too), we’ve started to plan for our summer user groups. We look forward to running these groups every year, and this one is no different. If you’re not familiar with them, have a read of this blog post about our most recent user group and keep an eye out for more details coming soon.

Image: William Santos on Unsplash

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