This brings some substantial improvements to the code. The update is available to anyone running a site on the FixMyStreet platform, which includes our own fixmystreet.com; the installations we provide for councils and authorities; and the FixMyStreet instances run by others, in places from Australia to Uruguay.
If you run a site on the FixMyStreet platform yourself, or are just interested in the technical details, you can read the release notes here.
Meanwhile, here’s a rundown of the new front-end features you might notice if you’re a user of FixMyStreet.
FixMyStreet can now be added to phones (and desktops for that matter) as a ‘progressive app’. Here’s what to look for when you visit fixmystreet.com:
Access from the bar at the bottom of the screen.
Click the share icon at the foot of the screen.
Then select ‘add to home screen’.
Look for the pop up notification or tap the home icon with a plus sign in it in the URL bar.
Any of these methods will install a version of FixMyStreet that will behave like an app, placing an icon on your desktop, browser start page or home screen.
This way there is no need to download or update from the app store, and changes to the main website (which are invariably released sooner than on the app) will be immediately available to you.
Cobrands (for example the councils that use FixMyStreet as part of their own websites, and people running FixMyStreet in their own countries) can provide their own logo and colourscheme as well.
Whether you install the progressive web app or just visit fixmystreet.com on your mobile browser, you may notice some nice new features.
If a picture paints a thousand words, then your Twitter character count just went stratospheric. Now, when you share a report on places like Twitter or Facebook, if there’s a photo included in the report, that will also be pulled through.
Previously, the ‘open graph image’ that was shown by default was the same for every report — which could get a bit boring in aggregate, and certainly missed some of the impact that people might want to share when they’re posting about their own, or others’ reports.
Social media isn’t the only place that FixMyStreet reports can be piped to, though — the site also has several RSS capabilities that have been baked in since its early days.
For those not totally up to speed with RSS and what it can do, we’re now no longer displaying them as raw XML but as a nice simple web page that explains its purpose.
To see this in action, click ‘Local Alerts’ in the top menu of any page. Here’s a before and after:
Much of this work is thanks to NDI, the National Democratic Institute.
NDI offer the FixMyStreet codebase as one of their DemTools, installing it in countries around the world as an innovation which empowers citizens to keep their neighbourhoods clean and safe.
Thanks to this partnership, NDI funded the addition of new features which they had identified as desirable — and which, thanks to the open codebase, will benefit users of every FixMyStreet site worldwide.
There are some other significant additions in this release, including integration, back end and security improvements, all of which will be of most interest to developers and site admins — so if you’d like to see them, head over to the full write up on the FixMyStreet platform blog.
Image: Max Fuchs
Every road user relies on signs, so keeping them tip-top is in everyone’s interest. Now Transport Focus have launched their Sort My Sign campaign, asking road users to help them do just that.
They’d like everyone to report any signs they spot that are dangerous, dirty, broken, or obscured.
To support this programme digitally, Transport Focus came to mySociety, asking if we could help create a simple and intuitive mapping interface where these issues could be reported.
Specifically, the scheme covers signs on roads managed by Highways England, which means motorways and some A roads.
FixMyStreet was the obvious starting point — we already have a data layer for these roads, which means that your everyday FixMyStreet reports can be routed to Highways England rather than the council if they are the responsible body.
Plus, as we’ve detailed many times before, the FixMyStreet platform can be repurposed for any project dealing with location-based reports, and has in the past been put to all sorts of uses, from reporting empty homes to helping fight corruption.
Nonetheless, we perceived one potential challenge when it came to setting up sign reporting.
FixMyStreet is generally well-suited for people making reports on the go — in fact, thanks to the ‘use my location’ functionality, it is ideal for reporting issues like potholes or broken pavements on your mobile while out on a walk. But obviously, road signs are a slightly different matter. If you are driving, you certainly mustn’t be fiddling with your mobile phone, so ‘use current location’ is only helpful if you have an amenable passenger to make the report.
That’s fine — you can always make the report later of course: but that means you’ll need to know roughly where you were when you saw the sign, something that’s a bit trickier on a long drive than it might be on a stroll around your neighbourhood. FixMyStreet allows you to find any UK location with the input of a postcode or street name, but these are details you’re unlikely to have to hand if you have simply driven through.
After some thought we realised that, on a motorway, the location identifier most people will find easiest to recall will probably be the junction number.
So that set us a challenge: how could we best enable ‘search by junction number’?
Ideally, we wanted a user to be able to visit the Sort My Sign site and enter the name of a junction, just as they’d enter a postcode or street on the FixMyStreet homepage — and then to be taken to a map centred on that point.
But sourcing a mapping between motorway/junction number and co-ordinates proved surprisingly tricky. mySociety developer Matthew takes over the story.
“I first looked at OpenStreetMap data — its geocoder, Nominatim, worked really well for some junction numbers, but didn’t work at all for others. If a junction has been assigned a name (like J23 on the M6, which is known as ‘Haydock’) it can only be looked up by that name, not by number. But we wanted users to be able to look up junctions by number.
“I could also export all the junction data from OpenStreetMap, but the junction nodes alone aren’t linked to the motorway, so that looked like it would prove tricky to match up.”
“But by a stroke of luck, I then discovered that someone had used another of mySociety’s services, our Freedom of Information site WhatDoTheyKnow, to make a request to Highways England asking for the positions of all the driver location signs (the repeaters every 100m or 500m along the motorways giving the name and distance from start).
“In response, Highways England had provided that information, so I knew I could use that to at least provide a mapping between location sign and geographic co-ordinates.
“Each sign also had information about what junction it was nearest or between, so by constructing an average of all the location sign co-ordinates associated with a particular junction, I came up with a pretty good estimate for the location of the junction itself.
“I added all the sign and junction data into a small SQLite database (which means it’s portable and doesn’t need to be associated with the main database) and wrote a little bit of code to spot when someone entered a junction name in any of a variety of different formats, then look up the matching location in this database”.
To test this out, Matthew had all his colleagues name their favourite junction… perhaps not to be recommended as a party game, but it did at least prove that his code had cracked the problem.
Something much appreciated by Head of Strategy at Transport Focus, Guy Dangerfield, who says, “mySociety has been excellent in understanding what we needed and finding ways to achieve our objectives.”
You can give the new system a go here — and perhaps bookmark the site so that you know where to report a sign next time you see one that needs fixing.
Once you’re safely off the road, that is.
Back in November, we announced our new partnership with Transport for London. We’re now pleased to say that the new Street Care service is live.
If you’re a seasoned user of FixMyStreet, there’s no learning curve required: you can proceed exactly as normal. If you prefer, you can carry on making reports through the national website at FixMyStreet.com or via the FixMyStreet app.
The only difference is that now, if the issue is the responsibility of TfL, that’s where your report will be routed, and that’s where updates will come from to let you know when the fix is in progress or completed.
The new service covers potholes, roadworks, bus shelters and traffic lights on the capital’s busiest roads — the ‘red routes’, which make up only 5% of the city’s highways, but account for a whopping 30% of traffic. Users can also report graffiti and flyposting, problems with hoardings, scaffolding and mobile cranes, street lights and damaged trees.
As ever, the underlying FixMyStreet platform means that you don’t need to think about who is responsible for your issue. If a problem is reported and it’s nothing to do with TfL, it’ll be automatically routed to the relevant borough or authority.
Glynn Barton, TfL’s Director of Network Management, said: “The TfL Street Care service will give people more information about the work we are doing on London’s road network and at bus stops and reassure Londoners that we really care about getting things fixed.”
It’s one more bit of joined-up thinking for the capital, that will make reporting easier for residents, commuters, and visitors, while also bringing increased efficiency at every stage of the process. We’re delighted to see it up and running.
As part of FixMyStreet Pro’s ongoing development programme we’re pleased to announce that the heatmap feature, created with Bromley Borough Council, is now available to all clients on the Avenue tier.
Bromley wanted to see at a glance which issues are most prevalent, and where in the borough they are being reported. The heatmaps we developed in response to this need can be accessed through the staff dashboard.
These can be used in conjunction with the category dropdowns to display the report patterns for just one or any number of categories at a time.
If you’re a subscriber to our Avenue plan, the heatmap is now available to use. Just log in as a staff user, then click Admin > Stats > Heatmap. Let us know if you need any extra support, or if you have feedback about this feature.
FixMyStreet Pro has crossed the Solent, with Isle of Wight the latest council to install it as their official report-making interface.
Street issues on England’s largest island are handled by the company Island Roads, who keep things in order for residents and tourist alike, with responsibility for highways maintenance; road, pavement and cycleway improvements; street lights, street cleansing, winter gritting, bridges, drainage, street furniture and car parks.
As with all FixMyStreet Pro integrations, islanders can take their pick between making reports through the Island Roads website or on FixMyStreet.com; either way the issue will display on both sites, and drop directly into the case management system, Confirm.
Island Roads requested a feature that we hadn’t previously developed for any of our other council clients, but which we suspect that some may be interested in now they know it’s available.
When a report is submitted, it drops into a special triage area where operatives can analyse it in more detail, ensure that it is categorised correctly, and check that it contains all the relevant information that the inspectors need in order to locate the fault and fix it.
Island Roads have also made use of another new piece of functionality: emergency categories.
If a user indicates the report might require immediate attention — say, in the case of a fallen tree on the road or a hazardous pothole — the form submission is disabled.
Instead, the user will see a message, telling them to call Island Roads directly:
The aim is that this simple safeguard will have a hand in preventing accidents.
Alex Brown, Systems Technician at Island Roads, said: “The focus of this development has been to enable the public to report their highway related issues to us easily, with the necessary information for us to respond appropriately and deal with the issues effectively. The project team at mySociety were excellent to work with and developed a solution which met our specific requirements.”
Image: Mypix [CC BY-SA 4.0]
We’ve now made it much easier for councils who have FixMyStreet Pro installed to:
The more you can do with your forms, the easier — and maybe even safer — it is for everyone.
For example, when someone picks “highways obstruction”, you might want to tell them that if the obstruction is a potential cause of accidents, they should make their report by phone.
Or when the ‘graffiti’ category is picked, you might want to add a question like, “Is this graffiti offensive?”. If the answer is ‘yes’, you know that you need to act more speedily to get it removed.
Pro users have always had the ability to do this, but we’ve now made it much simpler.
We’ve also added some extra functionality: if desired, when a user selects a particular category, or selects a particular answer to a question the form can be disabled altogether.
Here’s what these options look like in your admin interface:
Just check the box if you’d like submission to be disabled when a specific category is chosen. To add questions, use the ‘add field’ button.
Once you’ve created your question/s, you can use the interface above to decide what happens when they are answered in specific ways.
Why would you want to disable your forms?
Well, thinking again of highways obstructions, you may wish to ensure that any and every such report is reported by phone rather than via the site, so that it can be attended to as a matter of urgency.
As soon as that category is chosen, you can display a message to say ‘Please report all highways obstructions by phone, for rapid attention‘ and give the relevant phone number.
Any user who doesn’t register the message, and continues to try using the form (let’s face it, we all skim text on the internet), will find that they can’t submit it.
If required, you can also add a link to point the user to a more suitable place to make their report. This means that you may even want to include categories for issues that you don’t actually deal with.
If you already know, for example, that your residents come to FixMyStreet trying to report gas and water leaks, parking issues or antisocial behaviour, you can include these as options, but disable the form submission and provide the correct link to take them to a preferable reporting route.
Finally, just a small thing but one which will save you time and effort: we’ve made it easier to change category titles.
We’ll be adding all these details to the user manual imminently, and hope you enjoy the increased flexibility and control that these features give you.
Image: Toa Heftiba
Sometimes the route that’s best for the user isn’t the most obvious one. And sometimes, it takes talking to users to find that out.
When someone goes to make a report on FixMyStreet, they’re asked two things: the location of the issue, and its category.
Categories are set by each individual council and usually reflect their own internal structure — so for example, reports about potholes might be routed to the road maintenance crew, while reports about overflowing bins go to the waste management team.
Some councils have just a few categories (covering all bases with the broad titles of roads, graffiti, fly tipping, parks, pavements, and ‘other’) while many have a very detailed list (potholes, road markings,street signs, road blockages, spillages, and that’s just for starters…).
For a few years now, we’ve grouped subcategories under main headings, to make it easier for users to navigate what can turn into quite long drop-downs. And that seemed to deal with that.
Until one of our council contacts did a little user research and discovered something that’s actually quite clear once it’s pointed out: users don’t necessarily all think the same way about categories that the council does.
It’s easy to assume that every subcategory of report has its own natural place — so for example, potholes sit under road repairs, while a pile of rubbish at the side of the road would go under fly tipping.
But say you want to report a piece of graffiti in the park loos. Would you look under ‘parks’, ‘public toilets’ or ‘graffiti’? Ideally the user picks the correct category so that the report can be forwarded to the cleaning crew, but we can’t assume they have the required insider knowledge on which is the best choice.
Now, with a bit of clicking round, the chances are that most users will eventually find the most relevant category — but why make them put in the effort? Our contact suggested that we introduce a simple change that should make things easier for everyone: so FixMyStreet Pro client councils can now opt to put any subcategory under one or more headers. If this is something you’d like to explore, drop us a line.
Our developers say: “The techy detail is that this is mostly getting in to FixMyStreet via the standard Open311. We fetch a list of services which contains details like category name, sometimes a description, the code to use for the council’s backend system and, optionally, a group.
“We’re now allowing the group to be a comma separated list of groups rather than a single one. It’s slightly trickier than that as it’s possible you want a comma in your group name so what we’re really doing is allowing the group item to be a single line of CSV which handles things like commas etc. We then parse this and where we stored a single group per category we now store a list of groups.”
If you didn’t follow that, don’t worry: all you need to know is that categories can now go under more than one header, and that life should be slightly easier for your residents as a result.
Image: Abraham Barrera
We’ve now introduced Roles to FixMyStreet Pro — the ability to create a group of specific permissions which can then be applied to one or more users without having to assign them individually.
For councils, one of the great advantages of FixMyStreet Pro has always been the ability to assign permissions to staff at a very granular level: each staff member can be given a pick and mix range of permissions depending on precisely what they need to be able to do, from moderating a report to updating its status, etc.
However, much as this option can be useful, we also recognise that if you have several staff members who all have precisely the same range of responsibilities, it’s a bit of a hassle to go in and set the permissions for each one — especially when you’re first setting up, and are likely to be adding lots of staff at one time. Now you can have your roles set up, give them names that makes sense to you, and assign as many users to them at once as you like.
Once a role has been created, it’ll always be there so that if staff move on or new people come on board, you can still assign them exactly the same group of permissions. And of course, you can go in and tweak the list of permissions at any time if your organisation’s structure changes, or you just want to refine the set-up a bit.
Let us know how you find this new feature! And of course we are always keen to hear of any other improvements you think would be useful, to any part of FixMyStreet Pro.
It’s obviously good citizen behaviour to report something that needs fixing to your council, whether it’s a pothole that could cause an accident, or a broken streetlight that has plunged the area into darkness.
But there’s one type of report that isn’t very useful to councils, and in fact brings unnecessary costs and inconvenience: when you tell the council about an issue that’s already been flagged up by someone else.
FixMyStreet has always been helpful in this regard. It was groundbreaking in displaying all reports in public, unlike most council systems when we were first developing it. A user who goes to make a report can see right away if there’s already a pin in that spot, and check whether the existing issue is the same one they were going to add.
Now we’ve taken that concept a step further in some work which was first trialed on Bath & NE Somerset’s implementation of FixMyStreet Pro and is now available to all councils on the Avenue plan.
When a user starts to make a report, the system checks to see if there are any other open reports in the same category within a small radius. If it finds any, you’ll see a prompt, like this:
All similar reports will appear here. If you think one might be identical, but aren’t sure, you can click ‘read more’ to see the full text along with any photos attached to the report:
And if you recognise it as the issue you were about to report, you click the green button and will be given the option to subscribe to it, so you know when it’s being seen to, effectively being kept just as up to date as you would be if you’d made the original report:
If it’s not the same issue, no worries: just click ‘report a new problem’ and you can do just that:
Thank you to Bath & NE Somerset who trialed this feature and provided feedback before we rolled it out to everyone else on the Avenue plan.
We’d been keen to hear from you if you have any feedback or if you’ve seen a reduction in the amount of duplicate reports received.
Image: Kevin Grieve
It’s something we’ve been wanting for a long time, and it’ll very soon be a reality: FixMyStreet reports will, where appropriate, be channeled to Highways England. Look out for this functionality in the coming week.
Previously, if you reported a problem on one of the country’s motorways or major A roads, we had no way of identifying whether it was the responsibility of the government department rather than the council. We had to rely on whichever council the report fell within, and hope that they would forward it on.
But now, we can send reports off to just the right authority. What’s changed to make this improvement possible?
Well, FixMyStreet uses our MapIt software, which matches points (in this case, the pin you put in the map when you make a report) with the boundaries they fall within (mainly, until now, council boundaries). That’s how it knows which council to send your issue to, even if you have no idea yourself when you make the report.
Motorways and A roads have boundaries too, of course, but that data wasn’t previously available under an open licence that would allow us to use it on the site. That all changed with GOV.UK’s release of the Highways England Pavement Management System Network Layer — just what we needed!
So now, if you make a report that falls within a small distance from one of the relevant roads, FixMyStreet will use MapIt in combination with this data layer. You’ll see a message asking for confirmation that your report actually does pertain to the highway: where roads cross a motorway, for example, a pin could relate to the road on a bridge, or the motorway below.
Confirm either way and boom: off it goes to either Highways England or to the council, as appropriate.
So that’s a big thumbs up for open data: thanks, GOV.UK! It’s also a good example of how our commercial work, providing FixMyStreet Pro to councils as their default street reporting system, has a knock-on benefit across the open source FixMyStreet codebase that runs not only FixMyStreet.com, but sites run by other folk around the world.
As you may remember, we recently added red routes to Bromley for FixMyStreet Pro, and it was this bit of coding that paved the way for the highways work. We can only prioritise not-for-profit development if we have the funding for it; but being able to improve FixMyStreet for everyone on the back of work done for commercial clients is a win for everyone.
Or, as our developer Struan says, in a metaphor perhaps better suited to shipping routes than highways, “a rising tide raises all boats”.
Image: Alex Kalinin