FixMyStreet Pro helps this grounds maintenance company keep everything in order
FixMyStreet Pro isn’t just for councils — it’s a very flexible codebase that can be adapted to work for all kinds of other uses with just a few tweaks.
When Ground Control needed an app to help them manage their clients’ assets, they knew exactly where to come.
The work involves regular inspection of their clients’ grounds, and if anything is found to be amiss, then of course, a report must be made and the problem fixed. How best to do this in the digital age? Naturally, Ground Control’s thoughts turned to FixMyStreet.
But, as it happens, Ground Control didn’t require any extensive re-imagining of the FixMyStreet codebase. Their requirements were pretty similar to those of a standard FixMyStreet Pro installation, such as we would provide for a council: they wanted their operatives to be able to report potholes (and potentially, in the future, other issues) and for those reports to be sent to the right place to get them seen to.
There were just a few crucial differences: first, the installation had to be a private system for Ground Control employees, so that competitors couldn’t access any sensitive information. Everything was to be behind a log-in. Secondly, they requested custom branding that would adhere to their own design templates. So far, so good: these were minor changes that could be implemented simply.
At the time, although the FixMyStreet.com website could handle multiple images, the app could only manage one photograph per report — so we fixed that.
By improving the code for Ground Control like this, we’ll also be able to provide the same benefit to all users of the FixMyStreet app. It’s great when a new piece of code can improve everyone’s experience like this!
FixMyStreet already allows council clients to add custom fields to the reporting interface (for example, some ask for specific details like the size or position of potholes); Ground Control used this facility to allow inspectors to record details such as site IDs and the names of the customers whose sites they were reporting on.
A dashboard shows staff the most recently-reported issues, together with stats on their status, and reports can all be downloaded in .csv format. Finally, since Ground Control staff use a variety of devices, they were glad to find that the app works equally well on iOS and Android, or on a native browser of any mobile device.
The bespoke application was up and running in August 2017, and staff are now using it to report potholes, with potential to extend the app to cover other common issues such as graffiti or vandalism in the future.
So, next time you walk through some beautifully-maintained grounds on your way to do that big supermarket shop, the chances are that FixMyStreet has played a part, along with Ground Control, in keeping everything looking nice.