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Case Studies

Hear it from those who know best: clients share their experiences of implementing a SocietyWorks service.

Lincolnshire County Council

A two-way FixMyStreet Pro to Confirm integration for Lincolnshire County Council, dropping reports directly into the workflows council staff were already familiar with.

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Peterborough City Council

For Peterborough City Council, FixMyStreet Pro acts as the glue between four systems: Confirm, Bartec, Ezytreev and Mayrise.

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Bath & North East Somerset Council

For B&NES, the introduction of FixMyStreet Pro was part of a drive to transition their processes away from paper print-outs and onto digital devices.

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Transport for London

FixMyStreet Pro for TfL creates a seamless, connected reporting user experience for residents while dealing with some complex routing behind the scenes.

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City of Westminster

One of the busiest boroughs in London, Westminster needed a fault reporting portal that was easy to use and would allow for reports to be made anonymously.

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Central Bedfordshire Council

Just a few months after Central Bedfordshire switched to FixMyStreet Pro, online reporting increased by 46% and reporting costs dropped by 24%.

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Rutland County Council

Rutland County Council needed a reporting system that would be easy to use and could be integrated with their Salesforce CRM system. Enter FixMyStreet Pro.

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Bromley Council

A longstanding partnership built on collaboration, trust and a shared desire to provide outstanding and transparent digital services for citizens and for council staff.

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Oxfordshire County Council

One of the first councils to implement FixMyStreet Pro, Oxfordshire has been transforming its approach to customer service and has played an active role in the progression of the product.

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Bristol City Council

Accuracy and flexibility were two of the main factors behind Bristol City Council's decision to choose FixMyStreet Pro for their front-end reporting service.

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Buckinghamshire Council

Within 12 months of switching to FixMyStreet Pro for their fault reporting, Buckinghamshire Council found they were saving up to 98.69% per report.

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