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About us

Our digital services bring councils and citizens closer together.

SocietyWorks is the wholly owned subsidiary of civic technology charity mySociety.

We help local authorities and other public sector organisations better serve citizens through effective, intuitive and integrated digital solutions.

Building on mySociety’s 20+ years of experience developing open source digital civic services, we specialise in providing scalable SaaS products capable of moulding to authorities’ individual needs and processes.

Our suite of integrated and easy-to-use solutions, each designed in collaboration with our public sector clients, support authorities in improving their interactions with citizens and aiding digital transformation across a variety of service areas.

Our values

Adaptable

No two local authorities are the same; you need flexible solutions that can adapt to your needs and scale to remain innovative and efficient. We don’t do copy and paste installations; we listen to what you need and adapt.

Citizen-centred

We advocate for citizens in the design of our solutions, striking a balance between the needs of authorities, your staff and the citizens you serve to ensure everyone enjoys the best possible experience.

Collaborative

Our solutions are designed to integrate with any combination of systems, and our delivery processes facilitate collaboration with multiple teams and third party organisations to ensure transparent communication.

Experienced

We have been developing and running open source, public-facing digital services for over 20 years; we have a robust understanding of what local and public authorities need to provide an efficient and intuitive service for citizens.

Open

Our software is open source. We believe open source software is essential to improving tools for society as a whole, reducing the barriers to entry in terms of accessing useful software and ensuring the longevity of services.

Purposeful

We are a not for profit organisation, owned by the charity mySociety. By working with us you unlock social value and impact supporting wider civic improvements across the UK, and even internationally.


The work we do supports our parent charity mySociety, contributing to technology, research and data that is used by individual citizens, journalists, and civil society across the world, openly and for free.

Find out more about mySociety

What to expect from working with us

A highly skilled and approachable team ready to support you every step of the way

The ability to work at pace using agile methodologies

Very best practice design principles, formed over 20+ years of experience

Fully compliant, fully pen tested data protection and privacy

Continual development in consultation with you, our customers

A community of engaged authorities working together to solve shared challenges

“Bromley have worked with SocietyWorks for several years now; they have a prompt support service and are always available to discuss the systems. We really benefit from the way that SocietyWorks share and build on experiences with other authorities to enhance their product offering and seek regular input from their clients to frame their ongoing development.”

Jonathan Richards – Technical Support & Market Manager, London Borough of Bromley

Our history

Scroll through the key milestones in our history to learn more about us.

2003

mysociety logo

mySociety is established

Originally a project by UKCOD (UK Citizens Online Democracy), run by a small group of developers, trustees and volunteers with a shared interest in improving online democratic processes.

2007

mysociety logo

FixMyStreet is born

The UK’s first and most popular nationwide map-based street and environment reporting service, enabling citizens to report any problem to any council, without needing to know who is responsible for the problem at hand.

2010

Councils start using FixMyStreet

Barnet Council is the first local authority to adopt FixMyStreet’s software as its own, replacing its online street issue reporting forms with FixMyStreet.

2011

Going international

Norway becomes the first country outside of the UK to launch its own FixMyStreet site using our open source code. Lots more countries follow suit, including Chile, New Zealand, Sweden and Uruguay.

2012

FixMyStreet Pro logo

FixMyStreet Pro launches

A fully integrated, hosted and managed version of FixMyStreet for use by councils and the wider public sector. Bromley Council is the first local authority to run the new integrated software.

2018

FOIWorks logo

FOIWorks arrives

Our integrated, open-source Freedom of Information service for councils, designed in collaboration with Hackney Council and informed by our years of experience through WhatDoTheyKnow.

2020

SocietyWorks logo

SocietyWorks forms

mySociety officially forms SocietyWorks, its very own commercial unit entirely dedicated to providing expertise to local government and the public sector in the form of user needs-focused products, service design and discovery.

2021

WasteWorks logo

Welcome to WasteWorks

Designed in partnership with Bromley Council to make it easy for residents to access information about and manage subscriptions to domestic, bulky and green waste. WasteWorks integrates with in-cab systems to streamline processes for staff, too.

2022

ApplyWorks logo

Applications and licences

ApplyWorks becomes the latest addition to join the SocietyWorks product suite, providing a user-friendly front-end workflow for taking online applications and payments for a variety of residential and business purposes.

And into the future…

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