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About us

Our digital services bring councils and citizens closer together.

SocietyWorks is the wholly owned subsidiary of the charity mySociety.

We provide expertise to local government and the public sector by developing services that help active citizens support flourishing communities; done simply, responsibly and cost effectively.

Our story starts with FixMyStreet…

…the UK’s first (and most popular) nationwide street problem reporting website, launched by mySociety back in 2007. Its user-friendly interface and intuitive way of taking all the hard work out of reporting a problem to the council (which council to report to, where to make the report and what information to include, to name just a few obstacles report-makers face) made FixMyStreet a hit with citizens. And so, as the service’s popularity grew, mySociety developed a fully-integrated version of it especially for councils.

FixMyStreet.com lets citizens report local problems to the correct council

FixMyStreet Pro (or FixMyStreet for Councils, as it was known to begin with), has all the benefits of FixMyStreet’s focus on usability, and is a robust, economical, cloud-based option. Since launching, FixMyStreet Pro has helped dozens of UK councils to improve the way they receive and manage street and highways reports, making the experience better for both citizens and council staff by increasing transparency and closing the feedback loop, while also creating incredible savings thanks to intelligent system integration.

Following FixMyStreet Pro’s success, conversations started happening with our council partners about what other outward-facing technologies mySociety could build to help strengthen the connection between council and citizen. A small team of staff formed a commercial unit entirely dedicated to providing expertise to local government and the public sector.

And that’s how SocietyWorks came to be.

“It’s always a pleasure working with SocietyWorks. They have a robust understanding of both the citizen and the local authority’s needs and take a very collaborative approach to product development.”

— Jason Dalby, Peterborough City Council

Designed with councils, for councils

We know that no two councils are the same; you have different requirements at different times. That’s why all of our services have been designed with the flexibility to adapt to yours and your residents’ needs.

We don’t do cut and paste installations.

We work with you to understand your requirements, and we promise to integrate our citizen-friendly services into any of your line of business systems.

Today, as well as FixMyStreet Pro, our complete suite of local authority services comprises everything from waste management and noise reporting to Freedom of Information requests and licencing applications.

We take pride in designing accessible, responsive and reliable services for councils, all of which make it easy for citizens to make reports, file requests and generally be a switched-on, engaged member of the community.

Pride in our social value

Although we’re known as SocietyWorks, our connection to mySociety remains as strong as ever.

We’re proud to reinvest our profits back into the charity to fund technology, research and data that is used by individual citizens, journalists, and civil society across the world, openly and for free.

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