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About us

Our digital services bring councils and citizens closer together.

SocietyWorks is a trusted provider of digital products and consultancy for local government and the public sector.

SocietyWorks is the wholly owned subsidiary of mySociety, the registered charity behind some of the UK’s most well-loved, open-source civic technology, including services like FixMyStreet, WriteToThem and WhatDoTheyKnow.

Formed to extend the impact of mySociety, we envision a world where all citizens can access public sector services with ease through intuitive and simple to use digital solutions.

We are dedicated to our mission of helping local authorities and other public sector organisations better serve citizens through effective and intuitive digital solutions.

Citizen centred

Experienced

Collaborative

We’re proud to donate our profits to our parent charity mySociety, where they fund technology, research and data that is used by individual citizens, journalists, and civil society across the world, openly and for free.

Find out more about mySociety

Our history

2003

mysociety logo

mySociety is established

Originally a project by UKCOD (UK Citizens Online Democracy), run by a small group of developers, trustees and volunteers with a shared interest in improving online democratic processes.

2007

mysociety logo

FixMyStreet is born

The UK’s first and most popular nationwide map-based street and environment reporting service, enabling citizens to report any problem to any council, without needing to know who is responsible for the problem at hand.

2010

Councils start using FixMyStreet

Barnet Council is the first local authority to adopt FixMyStreet’s software as its own, replacing its online street issue reporting forms with FixMyStreet.

2011

Going international

Norway becomes the first country outside of the UK to launch its own FixMyStreet site using our open source code. Lots more countries follow suit, including Chile, New Zealand, Sweden and Uruguay.

2012

FixMyStreet Pro logo

FixMyStreet Pro launches

A fully integrated, hosted and managed version of FixMyStreet for use by councils and the wider public sector. Bromley Council is the first local authority to run the new integrated software.

2018

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FOIWorks arrives

Our integrated, open-source Freedom of Information service for councils, designed in collaboration with Hackney Council and informed by our years of experience through WhatDoTheyKnow.

2020

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SocietyWorks forms

mySociety officially forms SocietyWorks, its very own commercial unit entirely dedicated to providing expertise to local government and the public sector in the form of user needs-focused products, service design and discovery.

2021

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Welcome to WasteWorks

Designed in partnership with Bromley Council to make it easy for residents to access information about and manage subscriptions to domestic, bulky and green waste. WasteWorks integrates with in-cab systems to streamline processes for staff, too.

2022

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Applications and licences

ApplyWorks becomes the latest addition to join the SocietyWorks product suite, providing a user-friendly front-end workflow for taking online applications and payments for a variety of residential and business purposes.

And into the future…

Subscribe to our newsletter to stay informed as we continue to develop and innovate for councils and the public sector.

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“It’s always a pleasure working with SocietyWorks. They have a robust understanding of both the citizen and the local authority’s needs and take a very collaborative approach to product development.”

Jason Dalby · ICT Project Manager at Peterborough City Council

Designed with councils, for councils

We know that no two councils are the same; you have different requirements at different times. That’s why all of our services have been designed with the flexibility to adapt to yours and your residents’ needs.

Working in partnership with councils, we observe very best practice by undertaking service discovery and consequence scanning to ensure accessibility and equitability.

Ultimately we want to help you provide digital services for citizens to engage with you about what’s important to them, and for you to manage that relationship easily, intuitively and transparently.

Continual development

Hosted and secure

Intuitive technology

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