We have implemented a change to the way FixMyStreet Pro’s response templates work, enabling you to deactivate them if you need to.
FixMyStreet Pro’s response templates enable council staff with the appropriate permissions to create and edit pre-written responses to be sent to report-makers according to the category and status of a report.
Alternatively, templates can be automatically assigned via integration with backend systems or Open311. This means that when FixMyStreet Pro pulls a state-changing update from your system(s), and there is a matching template set up within the integration, then that template will automatically be applied.
Deactivating response templates
Following feedback from our council clients, we have pushed live a change giving staff with the appropriate permissions the ability to temporarily deactivate templates so that, if you need to stop using a template, you don’t have to lose it by deleting it.
This is particularly useful for when responses to reports in certain categories change throughout the year. For example, you may want to have different versions of templates for reports about grit bins, disabling any that aren’t relevant within the summer months.
Each template within the administration dashboard now has a new checkbox labelled ‘Inactive’. When checked, this template will not be used for incoming Open311 updates, nor will it be available for selection by staff when adding updates manually.
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