A new feature has been made available to councils using FixMyStreet Pro, enabling the display of notices containing ward-specific information only when a user drops a map pin within a certain area and category.
This is useful for communicating effectively with report-makers and managing expectations in situations where fault reports within a category may be handled differently depending on the ward in which the problem has been found.
For example, upon attempting to make a report about overgrown grass within a certain ward using Gloucester City Council’s FixMyStreet Pro, users are shown a message explaining how their report will be dealt with in this area.
Ward messaging can be applied to any categories via the administration dashboard. Councils wanting to implement this can open a ticket requesting which ward(s) and categories they want to display a message for, and the text they want to use.
Messaging can be added to FixMyStreet Pro sites in various different places and for different purposes, such as to share out of hours information, or to signpost to other services.
For more information about how FixMyStreet Pro works, get in touch.
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