While most commonly associated with the reporting of problems on streets and highways, FixMyStreet Pro can also be used by authorities to handle reports of problems in places a little more off the beaten track.
An example of this can be found in the way Surrey County Council has incorporated fault reporting for countryside estates managed by the Council into its dedicated version of the service.
Corresponding to categories managed within its integrated asset management system, Confirm, Surrey’s FixMyStreet Pro allows users to choose from an updated list of categories which now includes issues relating to those on countryside estates.
Upon selecting one of the countryside estate categories, FixMyStreet Pro displays an asset layer (the yellow shape on the map) to help users visualise where reports can be made within the selected category.
For certain categories, individual assets within an estate such as gates or signposts are also displayed (represented as small yellow dots) to further help users make precise and easy-to-triage reports.
FixMyStreet Pro sends any reports made within Surrey’s countryside estate categories directly to the exact team that can respond. Updates made to reports within Confirm are sent back to report-makers to keep them informed of progress.
Where an issue is not the responsibility of the Council, or the issue is an emergency and should be made through a different channel, FixMyStreet Pro’s site messaging functionality can be used to divert or signpost.
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FixMyStreet Pro is available to a variety of public authorities, from all levels of councils to highways agencies to housing associations, and can be moulded to individual requirements.
For more information about FixMyStreet Pro, send us a message and we’ll get back to you.
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Image taken by a member of the mySociety/SocietyWorks team and used with permission.