SocietyWorks has completed a new integration between the national FixMyStreet site and Enfield Borough Council’s Verint System.
Making use of open data standards, reports from members of the public made via FixMyStreet are now sent directly into Verint, from where they are triaged between the Council’s Exor and Assure systems according to the reporting category selected.
As well as removing the need to manually re-key emails into Verint, the integration also allows Enfield to mirror the reporting processes followed via its other reporting channels, and to provide updates to users on their reports.
Using both the FixMyStreet website and app, users can now make reports of any street-based problems within the Enfield boundary, selecting from an extended list of categories specific to Enfield.
All reports made to Enfield via FixMyStreet are displayed on the map to help reduce duplication and create visibility of action. Being a networked service, FixMyStreet ensures reports that should go to neighbouring councils or other authorities (such as TfL) are automatically diverted.
The integration with FixMyStreet marks the start of a transformational journey for Enfield, harnessing existing open technology to ensure reporting local problems is as easy as possible across a wide range of platforms, while eliminating avoidable rekeying, expensive emails and broken feedback loops.
Angela Dixon, Managing Director at SocietyWorks, said: “Engaging with interoperable platforms and removing barriers to reporting for members of the public is a smart way for councils to improve processes and foster better community engagement.
“We’re really pleased to have worked with Enfield Borough Council on this project, which will not only give local people more choice over reporting local problems, but will also ensure reports always go to the correct place.”
Integrating with FixMyStreet using open data standards, like our own Open311 API, gives councils the flexibility to connect with FixMyStreet, enjoying all of the benefits of being part of a secure, maintained and joined-up reporting service, while also retaining their own existing processes and other systems.