Earlier this month we hosted one of our WasteWorks user group events, bringing together the community of councils using the solution to catch up, share experiences and learn from one another.
As part of the event, we ran through some of the new features and improvements that have been added to WasteWorks over the last few months, including:
Small items collections
Working with the London Borough of Sutton, we introduced functionality for their residents to be able to book collections for small items, such as batteries and coffee pods.
As with any functionality built into WasteWorks, the small items collections booking service has been adapted around Sutton’s individual requirements, integrations and operational processes. Read more about it.
Bulky waste collections
Meanwhile, with the London Borough of Bexley, we made it possible for residents to sign up to and pay for a bulky waste collection.
API integrations into the Whitespace Work Software in-cab system and the Capita Pay360 payment service used by Bexley enable a self-service workflow for residents and for staff using WasteWorks on behalf of those who need support. Learn more.
Viewing all reports at a property
It’s often the small things that make the biggest difference, and that is certainly true of the new ‘All reports here’ button, enabling members of staff to quickly navigate to a page viewing all reports for a particular property from a WasteWorks report.
Improvements to collection calendars
Each WasteWorks installation gives users the ability to download their waste collection schedule to an online calendar. We’ve introduced a new calendar help page to make it clearer what options are available, including direct links for popular tools, such as Apple or Google calendars.
Plus, the calendar files themselves are now being cached more often to help deal with wayward calendar applications, and reduce the load on some backend systems.
A bit of form housekeeping
For councils who manage bulky waste collections through WasteWorks, we’ve tidied up the page of the form on which users can add items to be collected, making it look neater and adding more space.
The same has been applied to the emails sent out when a booking is made, ensuring a tidier display of items to be collected.
Add to homepage advice
WasteWorks is a progressive web app (PWA), which means it can be used as a normal web service or downloaded to mobile devices to be used as an app. Each council’s version of WasteWorks now comes with a dedicated page to help guide users through the process of saving the service as an app on their device.
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Want to know more about WasteWorks? Get in touch.
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Image taken by a member of the mySociety/SocietyWorks team and used with permission.