As a map-based reporting solution, FixMyStreet Pro can do lots of clever things to help users make accurate and actionable reports of local street, highway and environment faults.
From suggesting potential duplicate reports, to automatically diverting reports between different authorities – and even detecting when a report is being made on a private road.
How private road detection works on FixMyStreet Pro
Using an asset layer shared via integration with an asset management system, councils and other public authorities responsible for fixing local problems can detect when a user is trying to make a report on a private or unadopted road.
When making a report via an authority’s branded instance of FixMyStreet Pro, users find the location of their report either by typing in the area, postcode or street name if they know it, or by using their current geo-location.
The map then loads at that location, the pin can be placed on the map exactly where the problem is located and a category can be selected.
If the map pin is not placed on the asset layer which depicts the roads adopted by the council or authority in question, then the user can be shown a message to inform them and signpost to where they may be able to redirect their report.
In instances where certain assets on a private road remain the responsibility of the local council or authority, FixMyStreet Pro supports the triaging of this based on the report location and category.
This ensures the user never needs to worry about who’s responsible for what and the authority only receives reports they can deal with.
Private road detection on the national FixMyStreet site
As you may already know, FixMyStreet Pro was born out of FixMyStreet, the national reporting service launched by our parent charity mySociety in 2007.
Being a purposeful piece of technology which supports open standards to remove barriers to accessing useful services for the public sector, councils can opt to set up their own integration with FixMyStreet (for free) using a standard known as Open311.
Non-FixMyStreet Pro users who set up and run their own Open311 integration with the national reporting site can also supply their own asset layer for adopted or unadopted roads to help eliminate avoidable and incorrect reports. Find out more about the FixMyStreet Open311 API.
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For more information about how FixMyStreet Pro works, request a demo from our friendly team.
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Image taken by a member of the mySociety/SocietyWorks team and used with permission.