The next stage of our phased rollout of WasteWorks for the London Borough of Bexley has been completed, incorporating into the service the ability for residents to sign up to and pay for a bulky waste collection.
API integrations into the Whitespace Work Software in-cab system and the Capita Pay360 payment service used by Bexley enable a self-service workflow for residents and for staff using WasteWorks on behalf of those who need support.
As with all co-branded instances of WasteWorks, Bexley’s version of the service has been configured to meet its exact requirements.
“Residents now benefit from a modernised booking system that replaces the previous workaround via the Contact Centre, reducing call volumes and improving self-service access.”
– London Borough of Bexley
For the bulky waste functionality, as well as standard features such as the ability to check available collection slots before finalising a booking, Bexley also benefits from enhanced, council-specific features, including a pricing structure based on points and alternative pricing for state pension recipients. Additional alternative pricing will be made available for Saturday collections.
WasteWorks also enables Bexley to provide residents with collection reference numbers, and email notifications for confirmations, cancellations, status updates and reminders. The service also collects accurate information on the location and accessibility of items to be collected for collection teams.
The addition of bulky waste to Bexley’s WasteWorks service means that residents can now use it to access the following services:
- Check bin days on-demand;
- Track the status of collections;
- Add waste collection days to a smartphone or computer online calendar (they update automatically when changes are made);
- Report missed collections;
- Request a new rubbish or recycling bin;
- Request a replacement bin;
- Request the removal of a bin (without needing to request a new one);
- Sign up and pay for a bulky waste collection.
Supporting statement from the London Borough of Bexley:
“The London Borough of Bexley is proud to announce the successful implementation of the Special Bulky Waste service into WasteWorks, delivered by SocietyWorks. This milestone marks a significant enhancement in the borough’s digital waste management capabilities, offering residents a streamlined and user-friendly way to book and pay for bulky waste collections online.
“The project, delivered in close collaboration with SocietyWorks, Bexley’s Digital Team, Contact Centre and Environmental Services, has been met with enthusiastic uptake since its launch.
“Residents now benefit from a modernised booking system that replaces the previous workaround via the Contact Centre, reducing call volumes and improving self-service access.”
About WasteWorks
WasteWorks launched in 2021 and was co-designed with the London Borough of Bromley, where its intelligent features have helped the Council to achieve a 40% drop in avoidable customer contacts about waste services.
Shortlisted for the Public/Private Partnership Award at the LGC Awards 2022, WasteWorks is designed as a Progressive Web App (PWA). This means it functions beautifully on any device, and can be downloaded to mobile devices to be used as an app, without the need to maintain a separate app codebase.