South Kesteven District Council is the latest local authority to adopt SocietyWorks’ FixMyStreet Pro solution as its online street and environment reporting service.
Taking advantage of FixMyStreet Pro’s dedicated offering for district councils, which ensures districts only pay for the elements of the software they need, South Kesteven has invested in a fully branded, hosted and managed installation of FixMyStreet Pro.
“This platform not only streamlines reporting but also gives residents the chance to directly participate in the care and enhancement of their community.”
— Councillor Ashley Baxter, Leader of South Kesteven District Council
South Kesteven’s FixMyStreet Pro handles reports from members of the public about local street and environment issues, such as broken street lighting, fly-tipping and overflowing bins.
Categories for issues that are the responsibility of Lincolnshire County Council are also available for report-makers to select via the service. Reports within these categories will be automatically diverted to Lincolnshire, which also uses FixMyStreet Pro.
Should a user attempt to make a report of a problem outside of South Kesteven or Lincolnshire’s boundary, the service will redirect them to the FixMyStreet site.
As a map-based reporting solution, FixMyStreet Pro displays individual assets such as public bins and street lights to increase the accuracy of reports.
In instances of crossover, where some assets are managed by South Kesteven and others are managed by Lincolnshire County Council, such as street lights, FixMyStreet Pro ensures that reports always go to the correct authority.
Assets for South Kesteven are shared with FixMyStreet Pro directly from the Council’s map server.
Members of the public are able to view existing reports on the map and can subscribe to updates on any which are of interest. Updates on the progress of reports are sent via email to the report-maker and to any other subscribers.
South Kesteven can make use of FixMyStreet Pro’s comprehensive case management tools, including response templates and site-wide messaging to help manage expectations and divert emergencies.
Additionally, FixMyStreet Pro suggests potential duplicates to users at the point of making a report and encourages them to subscribe to the existing report to help reduce unnecessary contact.
Leader of South Kesteven District Council, Councillor Ashley Baxter, said: “Many of our residents are already familiar with using FixMyStreet to report county council issues such as potholes and flooding.
“They can now use the same platform to report issues to South Kesteven District Council including fly-tipping, graffiti and dead wildlife.
“We are delighted to introduce FixMyStreet technology to residents of South Kesteven. This platform not only streamlines reporting but also gives residents the chance to directly participate in the care and enhancement of their community.
“By making it easier to report concerns, we are ensuring that every voice is heard, and that every contribution helps keep the district safe, clean and well maintained.
“I would personally encourage anyone who spots any issues to explore FixMyStreet and take an active role in shaping their local environment.”
Angela Dixon, Managing Director at SocietyWorks, said: “It is wonderful to welcome South Kesteven District Council into our community of FixMyStreet Pro users, which already includes Lincolnshire County Council.
“Our vision for FixMyStreet Pro has always been to enable councils to provide a truly united reporting service that meets each authority’s different needs. We are excited to see the impact the technology will have for South Kesteven.”
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