A new integration has been completed between Bristol City Council’s installation of FixMyStreet Pro and their Alloy asset management system.
The integration enables reports relating to street cleansing issues made via Bristol’s FixMyStreet Pro service and those made via the national FixMyStreet site to be sent directly into Alloy, along with accurate map location data and supporting information.
With both systems connected via an API, any updates or status changes made by authorised council staff or contractors to street cleansing reports in Alloy can be sent back to report-makers, as well as to anyone subscribed to the report, helping to close the feedback loop and manage expectations.
Likewise, any updates made to reports by users on FixMyStreet or Bristol’s FixMyStreet Pro are shared back to Alloy.
Councillor Martin Fodor, Chair of the Environment and Sustainability Committee at Bristol City Council, said: “We’re delighted that this new integration will enable Bristol City Council to deliver a more comprehensive service for residents via FixMyStreet.
“Securing greater communication between FixMyStreet and council services will allow people to report street scene issues directly into our systems, meaning jobs are sent to the appropriate team quickly with a higher degree of accuracy, and with jobs not for the council making their way to the right organisation.
“These improvements to the council’s FixMyStreet integration and processes should result in residents seeing a difference made to the cleanliness of Bristol’s streets.”
In control of integrations
For non-street cleansing issues, there is an existing integration in place for Bristol, historically set-up and run by the council using an open standard endpoint which provides a two-way flow of such reports into and out of their Confirm highways asset management system.
The addition of the Alloy integration for street cleansing issues is a great example of how councils can connect with FixMyStreet in different ways to best suit their needs and service areas – either by having us manage an integration for them, setting it up themselves, or, like Bristol, doing a bit of both!
Reports are triaged by FixMyStreet according to their location and category.
In addition to triaging between Bristol’s own systems, the software also recognises when an issue is not the responsibility of the council and diverts reports accordingly, either by sending them directly to another FixMyStreet Pro-using authority (including National Highways) or by redirecting the user to the national FixMyStreet site.
Angela Dixon, Managing Director at SocietyWorks, said: “Interoperability is a core element of our proposition to the public sector.
“We are really pleased to be supporting Bristol City Council as they take advantage of FixMyStreet Pro’s flexibility and integrate it with another of their systems to make managing street cleansing reports easier and more efficient.”
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