Residents in the London Borough of Bexley can now use the Council’s dedicated version of our WasteWorks service to request new or replacement rubbish and recycling bins, and to request the removal of an existing bin.
This is the second phase of an ongoing transformation project we are undertaking in partnership with Bexley, the first of which completed earlier this year and included an API integration into Whitespace Work Software, the in-cab system used by the Council.
The addition of rubbish and recycling bin maintenance to Bexley’s WasteWorks service means that residents can now use it to access the following services:
- Check bin days on-demand;
- Add waste collection days to a smartphone or computer online calendar (they update automatically when changes are made);
- Report missed collections;
- Request a new rubbish or recycling bin;
- Request a replacement bin;
- Request the removal of a bin (without needing to request a new one).
Future phases of the project will introduce functionality for bulky and garden waste services, assisted collection requests and clinical waste collections.
Rob Flicker, Project Lead and Digital Manager at London Borough of Bexley, said: “The London Borough of Bexley have been busy working on the new Waste solution to improve our resident journey, providing an easy-to-use reporting tool and full integration with our Waste Management system.
“Bexley’s project team have launched the replacement bins service for Bexley residents as part of the new functionality within WasteWorks.
“The SocietyWorks team have delivered an excellent product that enables Bexley residents to order new bins and request for existing bins to be collected. The system offers an easy-to-use user interface, displays clear real-time status updates and dates for this service.
“I would like to take the opportunity to thank the Society Works Team for getting the replacement bins feature Waste Works solution live on-time and on-budget.”
Reducing avoidable contact with WasteWorks
Through its connection to Whitespace Work Software, Bexley is able to manage resident expectations and reduce avoidable contact by displaying detailed information and service updates to users about the collections associated with their property. See an example below:
Where information surfaced from the in-cab system shows that there was a problem with the way the waste was presented, the ‘missed collection’ report feature is disabled and relevant information will be shared with the resident to explain why.
About WasteWorks
WasteWorks launched in 2021 and was co-designed with the London Borough of Bromley, where its intelligent features have helped the Council to achieve a 40% drop in avoidable customer contacts about waste services.
Shortlisted for the Public/Private Partnership Award at the LGC Awards 2022, WasteWorks is designed as a Progressive Web App (PWA). This means it functions beautifully on any device, and can be downloaded to mobile devices to be used as an app, without the need to maintain a separate app codebase.