National Highways’ installation of FixMyStreet Pro is now integrated with Microsoft Entra ID (formally known as Azure Active Directory).
The integration uses an OpenID Connect-compliant endpoint to enable National Highways staff users to sign in to FixMyStreet Pro using their Entra ID credentials.
Chris Livesey, Customer Service Performance Improvement Manager at National Highways said: “Our Single Sign On function with the FixMyStreet Pro platform went live this month as part of a four-year contract renewal earlier this year. This offers us increased security and reduced user-administration. The application now integrates with our Entra application ensuring a seamless exchange of data.”
Easy and secure staff access for larger teams
As well as increasing security by restricting log-ins to Entra ID accounts only, the integration reduces the administration associated with setting up staff user accounts for larger teams like at National Highways.
Existing account roles on National Highways’ Entra ID have been mapped to corresponding roles on FixMyStreet Pro to automate the account creation and permission-setting process.
Staff users on FixMyStreet Pro are able to use features including:
- Viewing all reports
- Editing or updating reports
- Making reports on behalf of members of the public who call or email the contact centre
- Assigning reports to inspectors
- Creating and editing response templates
- Viewing and exporting report data for analysis
Fixing England’s major roads and motorways
Members of the public can use National Highways’ FixMyStreet Pro service to report non-emergency problems on motorways and major A-roads managed by the highways agency.
Relevant reports made via the national FixMyStreet service, run by our parent charity mySociety, and those made via other authorities’ dedicated FixMyStreet Pro services are diverted directly to National Highways.
Conversely, reports made via National Highways’ FixMyStreet Pro service which are actually the responsibility of another authority are also redirected to reduce avoidable contact and failure demand.
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Like all of SocietyWorks’ solutions, FixMyStreet Pro can be integrated via API with any combination of back end systems, from CRM to asset management to single sign on.
Find out about how integrations work or get in touch for more information.