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New integration for Camden Council’s FixMyStreet Pro keeps residents updated on tree reports

A new integration has been completed into Camden Council’s FixMyStreet Pro service to enable reports of problems relating to trees to be sent directly into Confirm OnDemand, the asset management system used by Camden to manage its tree assets.

Users can search for a tree-related category and select from a list of available options

Being able to send reports directly into Confirm OnDemand instead of via email means FixMyStreet Pro can receive automatic updates to be shared with report-makers, helping Camden to manage expectations, improve the user experience and reduce failure demand.

The integration also enables the display of individual trees on the FixMyStreet Pro map via an asset layer, which helps report-makers accurately select the tree they need to report. 

The yellow dots on the map represent individual trees, displayed via an asset layer

Camden Council’s FixMyStreet Pro service launched in 2023 and is already integrated with Symology Insight for the seamless sharing of report data for other street, highway and environment defect categories. 

Ilesh Chavda, Head of Applications at Camden Council, said: “We’re really pleased to have integrated FixMyStreet Pro with our Confirm OnDemand back-office solution. This will help to create a more efficient and seamless experience for our citizens, when it comes to reporting Tree-related faults.”

Angela Dixon, Managing Director at SocietyWorks, said: “Among its many benefits is FixMyStreet Pro’s ability to bridge gaps between different local authority service areas, while at the same time being able to flex around the individual needs of those services. We’re pleased to have been able to support Camden in extending the functionality of their FixMyStreet Pro service and creating consistency for users.”

Find out more about FixMyStreet Pro or contact us to request a demo with the team.


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