Surrey County Council has switched to using SocietyWorks’ FixMyStreet Pro solution for managing street and highway fault reports from residents.
SocietyWorks is pleased to be working in collaboration with Surrey County Council to provide a dedicated installation of FixMyStreet Pro, which replaces the Council’s existing online reporting system for problems such as potholes, grass cutting and blocked drains.
Surrey’s FixMyStreet Pro is integrated with Boomi, the system used by the Council to link together its various backend management systems, such as Confirm, used for asset management, and Zendesk, the CRM system. Connected via an API, FixMyStreet Pro facilitates a two-way flow of communication between report-makers and the Council, making it easier to keep people informed on report progress.
As a map-based reporting solution, FixMyStreet Pro displays individual assets such as street lights and drains to increase the accuracy of reports. Assets for Surrey are shared with FixMyStreet Pro directly from the Council’s map server.
Members of the public are able to view existing reports on the map and can subscribe to updates on any which are of interest. Jobs raised internally by council staff are also displayed on the map via the API integration with Boomi.
Additionally, FixMyStreet Pro suggests potential duplicates to users at the point of making a report and encourages them to subscribe to the existing report to help reduce unnecessary contact.
Through its connection to the national FixMyStreet service, run by SocietyWorks’ parent charity mySociety, Surrey County Council’s FixMyStreet Pro is able to automatically divert reports of issues that are the responsibility of another neighbouring authority.
Matt Furniss, Cabinet Member for Highways, Transport and Economic Growth, said: “We’re very aware that well-maintained roads are highly important to our residents. This is why here in Surrey, we’re investing nearly £300m in repairing and improving Surrey’s roads and pavements by 2028.
Introducing the ‘FixMyStreet’ platform is another example of our continued investment in our vital highways service. This new reporting platform will make it easier for people to report potholes and other defects, and to check the progress of all repairs in their local area.
Keeping Surrey’s busy road network moving and investing in improving our roads continue to be top priorities for Surrey County Council.”
Angela Dixon, Managing Director at SocietyWorks, said: “It’s great to welcome Surrey County Council into our lively community of FixMyStreet Pro users. This solution is, and always has been developed in partnership with the councils using it, and we look forward to including Surrey’s voice when shaping its future.”
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The technology behind FixMyStreet Pro has been helping councils and other public bodies to transform fault reporting and rebuild trust with citizens for over 17 years now. Find out more about how it could work for you.