All categories, or all subcategories within a parent category can now be viewed via a toggle on FixMyStreet Pro, making it easier and quicker to navigate to the reports in which you are interested.
Categories on FixMyStreet Pro
From potholes to grass cutting to stile maintenance and beyond, public authorities can accept reports about a vast range of problems via FixMyStreet Pro. Essentially, if it’s a place-based problem that can be plotted on a map and for which you would be responsible for fixing, it can be incorporated into your FixMyStreet Pro service.
This is good news for everyone, because it means there’s only one user experience no matter what you want to report. Naturally though, the more categories you have to choose from, the harder it might be to find the one you need.
Keeping things simple
To mitigate the risk of category-related overwhelm for report-makers and staff users, we introduced the ability to search for categories via a search bar. We also have parent categories under which authorities can assign related subcategories to make it easier for report-makers to select the most appropriate one for their report.
Earlier this year we updated the way categories are filtered from the administration area to give staff users with the associated permissions the option to select groups of reports via parent categories or even select multiple categories at once for export.
Following this, we have introduced the ability to toggle categories when viewing them from within the reporting workflow, from the ‘All reports’ page and from the heatmap.
Category toggling
Let’s say, for example, you want to view on the map all reports relating to parks maintenance issues, such as full litter bins, fly-tipping and path cleaning. Instead of having to manually select the relevant categories, you can instead select the parent category ‘Parks maintenance’ and all associated categories will be toggled. Once you’re done, click the parent category again to deselect all associated categories.
Equally, if you want to view reports from all available categories, you can click ‘Everything’ at the top of the list to select all categories, and click again to deselect them all.
Watch a very short demonstration video below:
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Categories on FixMyStreet and FixMyStreet Pro are dictated by the authority using the service to reflect the issues they can deal with. Where an integration into a backend system is in place, categories on FixMyStreet Pro correspond to those within the integrated system.
For more information about how the service works, please get in touch.