An update has been made to FixMyStreet Pro’s duplicate report suggestion feature to enable staff users to customise the radius within which potential duplicate reports are suggested to users on a per category basis.
Councils and other public sector organisations using FixMyStreet Pro benefit from the ability to suggest potential duplicate reports to users.
If the problem that’s about to be reported is indeed a duplicate, FixMyStreet Pro encourages the user to subscribe to the existing report instead of creating a new one, saving time for the would-be report-maker and creating no extra work for the authority.
The duplicate suggestion tool uses the location and category of the in-progress report to scan for existing reports of a similar nature within a certain radius. By default the tool scans for open reports, but authorities can customise this to also include internal, closed, fixed or even related sub-category reports.
Last year we announced an update which enabled the different councils and authorities using FixMyStreet Pro to customise the radius within which reports are suggested for their individual version of the service.
Now, a second update means the radius can also be customised per category.
This allows even more flexibility for authorities, who can incorporate many different service areas into their FixMyStreet Pro service, the categories for which may benefit from a larger or smaller radius.
For example, a larger radius can be useful for reports about issues that are likely to cover a large area, where users may drop a pin in a number of places to report the same issue.
Meanwhile, a smaller radius can be more helpful for categories of problems in areas where there may be lots of reports of similar, but not identical problems.
For more information about this feature, or about FixMyStreet Pro in general, please get in touch.