A new integration has been completed between FixMyStreet Pro and Microsoft Entra ID (formerly known as Azure Active Directory) for Transport for London (TfL).
Using an OpenID Connect-compliant endpoint, the integration enables TfL staff user accounts on FixMyStreet Pro to be securely linked to TfL’s Entra ID.
This makes it easier and faster for authorised staff to log in to the FixMyStreet Pro administration dashboard, from which they can access different features depending on their account type permissions.
It also means that roles are automatically synced between the two systems, with a user’s assigned role and account access on Entra ID automatically reflected in FixMyStreet Pro. This increases security and decreases the administrative burden for authorities who provide access to large teams.
FixMyStreet Pro’s administration features include:
TfL’s FixMyStreet Pro service, known as Streetcare, allows members of the public to report problems such as potholes, faulty street lights and damaged bus shelters on London’s roads straight to the highway authority.
Through FixMyStreet Pro’s connection to the national FixMyStreet service, it is capable of triaging reports of problems that are not the responsibility of TfL to the correct borough council or, in some areas, the responsible housing association.
Users who don’t realise the problem they want to report via Streetcare cannot be addressed by TfL will be diverted to the national FixMyStreet site. Meanwhile, reports of abandoned hire bikes and scooters are sent directly to the correct operator.
FixMyStreet Pro works this out on behalf of report-makers according to the location and category of the problem, mitigating against the creation of failure demand. This is particularly helpful in places like London where a vast number of authorities are responsible for overlapping issues.
Vice versa, it is possible for reports of problems that are the responsibility of TfL made via a council or other authority’s own instance of FixMyStreet Pro to be automatically diverted. See below an example of how this works on the London Borough of Bexley’s FixMyStreet Pro service, which allows users to make reports using Bexley’s site, but sends them to TfL:
Wherever you are in the UK, FixMyStreet Pro can help you to provide a more efficient, intuitive and streamlined reporting service. Find out more.
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