Following the recent implementation of WasteWorks in the London boroughs of Kingston and Sutton, both councils’ versions of the service can now be used by residents to book bulky waste collections online.
WasteWorks was chosen by Kingston and Sutton in 2022 as part of a programme of ongoing improvements to residential waste services for both boroughs. The service is already used by residents to easily and conveniently access information about their bin days, report problems with collections, request new containers and subscribe to green waste collections.
The addition of the bulky waste collection functionality incorporates another aspect of the councils’ waste service into WasteWorks’ user-friendly interface, which was designed in collaboration with Bromley Council to simplify access to residential waste online and reduce avoidable customer contact.
For Kingston and Sutton, WasteWorks is integrated with the Selected Interventions Echo in-cab system, which is used by Veolia, the waste contractor for both councils. This integration enables a seamless two-way flow of data between residents and Veolia, sharing up-to-date information about waste collections, such as when a bin will next be collected, or why a collection was missed, and enabling residents to reserve available collection slots for bulky waste.
To allow residents to pay for their collections within the same workflow, WasteWorks is also integrated with the Capita Pay 360 payment system for Kingston, and the Barclaycard system for Sutton.
Residents can also use WasteWorks to report a missed bulky collection and submit cancellation requests.
Angela Dixon, Managing Director at SocietyWorks, said: “The delivery of WasteWorks for Kingston and Sutton has been a significant collaborative effort between SocietyWorks, Kingston and Sutton, Selected Interventions and Veolia. All parties share a dedication to improving waste services for residents, and we are thrilled to be able to support them with this with scalable, citizen-centred technology.”
Find out more about WasteWorks here.