Working in partnership with Bromley Council, we have added some new functionality to the Council’s installation of our WasteWorks solution to enable residents to book bulky waste collections online.
WasteWorks was co-designed with Bromley and introduced in the Borough in 2021 as a smart and user-friendly way for residents to access residential waste services online. Residents already use the service to check their bin days, report a problem with a collection, request a new or extra container and subscribe to green waste collections.
By integrating with existing systems, WasteWorks creates a consistent front door to all aspects of a council’s waste service, sharing information between residents, contractors and back again, which has already achieved a 40% drop in avoidable customer contact for Bromley.
Integrated with the Selected Interventions Echo in-cab system, which is used by Bromley’s waste contractor Veolia, as well as with the Capita Pay 360 payment system, residents can now also use WasteWorks to book and pay for collections for residential bulky waste items, such as carpets, furniture and white goods.
Residents wanting to use the service will be guided through a simple and intuitive workflow which enables them to select the type of item to be collected, reserve an available time slot and pay for the collection. WasteWorks can also handle cancellation and refund requests, as well as missed collection reports.
Jim Cowan, Head of Neighbourhood Management at the London Borough of Bromley said: “Placing the bulky waste collection service onto the WasteWorks platform is another step in making access to our services even better for our residents. Access to waste collection information, recycling container orders, enquiries and bulky waste bookings is now a one stop shop.
“Moving from the existing server platform for bulky waste to cloud through WasteWorks is a key element of Bromley’s digital transformation plan, and the integration into Veolia’s Echo logistic system improves administration and fleet efficiency – just two of the many reasons why working with our partner SocietyWorks has yet again given us the outcome we desired”.
Angela Dixon, Managing Director at SocietyWorks, said: “The addition of the bulky waste functionality marks another milestone in our partnership with Bromley Council.
“The team at Bromley have been involved in the development of WasteWorks from day one, and we’re proud to support them with another innovative service transition that meets the needs of residents.”
Find out more about WasteWorks here.